Operations transformation and management

Harness new technology to reimagine your business, build resilience, and accelerate outcomes

Build resilience through operational transformation

Operations teams are not only facing the traditional challenges of increasing efficiency, delivering on customer expectations and supporting expansion, but have the added challenges of navigating worker shortages, mitigating supply chain disruption and developing longer-term resilience strategies to enable future revenue. At the same time, operations leaders are taking ownership of environmental, social and governance (ESG) factors to confirm that operations are done sustainably and responsibly. As COOs reimagine existing systems and processes to drive business transformation and sustained outcomes, they are looking at new digital capabilities to help drive efficiencies, future-proof their organization, and deliver top-line growth.

Elevate operations performance with cloud-based analytics, connected devices, robotic process automation, artificial intelligence and other technologies.



%

of operations and supply chain leaders say they’ll significantly change supply chain strategies because of US trade policy changes

Transformation process: Align, innovate, release, evolve

The operations function has evolved significantly as technology has advanced, as the pandemic and other factors have put pressure on supply chains and as ESG has become a value driver. Organizations that were designed ten or even two years ago might not be the most effective way forward as these new considerations create impact. Transformative change and a willingness to collaborate across functions are vital for the new way forward. To achieve this, we apply an agile-like approach:

What are the benefits of operational efficiency?​

  • Align: Because every engagement is different, it’s critical at the start of any effort to create the right goals and objectives, including who is going to be involved, what outcomes we are driving toward and how we'll measure them. We will challenge you to pull together a team and clear objectives that will deliver solutions needed to solve complex problems, while making sure you're aligned from a purpose/mission standpoint.

  • Innovate: Innovation brings to life bold ideas, iteratively. Within the iteration, it's important that teams learn from the past to understand what works and doesn't work, and make adjustments. We will help you develop a process of continuous growth and learning so ideas can build on each other and you can truly transform your organization.
  • Release: Every solution can be made better from testing, even yours. Whether you’re on a strategy project or technology engagement, it’s important to test your deliverables in different ways while you create them. We make sure you're pushing the boundaries of what and how you're testing, as traditional approaches may not apply. And we’ll hold a steady beacon to ensure you are driving toward your outcomes. 

  • Evolve: All engagements have one thing in common: a milestone. Whether it’s a final deliverable or one among many, milestones are moments when you’ve successfully achieved an outcome. Now it’s time to look back to evolve your thinking, reassess your goals and set new ones, and realign your plan to weave in new capabilities. We will leverage facts and various definitions of value to measure outcomes to determine what is the next horizon of capabilities for market advantage.

Operations consulting services

Build connectivity and agility into your operational management to deliver adaptability and sustainable growth.​

Powered by our ecosystem of innovative alliance collaborators, our PwC operations consulting community of solvers helps you streamline your entire operations lifecycle to improve existing systems and processes and gain efficiencies with advanced technologies.

Supply chain

Tailor the supply chain to deliver superior customer performance, cost and asset efficiency, resilience, and sustainability.

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What technology solutions help with operational transformation?

Our alliance relationships combine powerful technology with PwC’s industry and business know-how to create leading solutions — with minimal disruption and maximum impact. Our ecosystem of innovative alliance collaborators and our joint business relationships with operations technology vendors include the leaders in the business.

Our supply chain transformation services, collaborating with Blue Yonder solutions, can offer a broad range of improvements that span the global supply chain, from planning and decision-making support through downstream execution.

Using Coupa’s industry-leading Business Spend Management platform, PwC and Coupa can help transform business spend management and turn strategy into reality.

Our Industry Edge solution is contained in a preconfigured model system based on SAP S4/HANA, SAP Integrated Business Planning and Mii modules. This is powered by digital assets and a library of tech-enabled solutions and tools, and comprises a broad SAP system landscape.

Our Digital Operations Oracle integrated solution provides pre-built, ready-to-deploy supply chain and manufacturing use cases to demonstrate how PwC and Oracle can support planning and IoT-based analytics in manufacturing.

Our operations intelligence suite of tools leverages the power of Microsoft Azure, IoT Analytics, Power Apps and Automation and Power BI technologies to understand real-time performance, pinpoint root cause improvements, and drive action across the enterprise.

Our Supplier Relationship Management solution, built on Salesforce, provides a 360 view of the supplier engagement management lifecycle and enables a significant amount of automation and collaboration and allows organizations to manage interactions and transactions in one central repository.

Through our collaboration with o9 Solutions, we bring advanced analytics and scenario planning to life, empowering enterprises to respond dynamically to changing market conditions with a unified, AI-driven planning platform.

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PwC’s operations consulting community of solvers offers solutions that weave in tax considerations as well as risk management controls.

Tax considerations help you lower your tax footprint, leverage credits, optimize your legal entity structure and facilitate payments.

Global trade and tariff strategies help you navigate trade uncertainty and improve your trade costs and compliance.

Embedded risk management controls provide early warning systems to help you lower supplier and operational risk.

Contact us

Matthew Comte
Matthew Comte

Operations Transformation Leader, PwC US

Matt Comte leads PwC's Operations Transformation practice delivering integrated operations solutions for PwC clients.

Carla DeSantis
Carla DeSantis

Operations Transformation Commercial Lead and US CPG Leader, PwC US

Sustainability regulations and your company

Actions to transform your sustainability reporting strategy

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