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Next in Health 2023:
Health services executives face the complex mission of transforming the patient and member experience while economic forces converge to make 2023 a year of reckoning and restructuring. Many are operating with aging technology, outmoded business models and frayed infrastructure. The new year requires more than a recession-ready strategy; it requires the courage to change.
Health services challenges and opportunities
- Confronting Affordability and Disrupting Costs
- Digitizing Healthcare
- Attracting and Retaining Customers
- Rethinking Risk
- Solving Clinical Workforce Shortages
- Delivering Deals Value
- Accelerating Growth
- Business Transformation through Strategic Managed Services
Confronting Affordability and Disrupting Costs
Health plans and health systems need to confront affordability head on, seize every opportunity from foundational technology investments, to regulatory shifts and ecosystem models, deals or crises to set a path towards much lower long term costs, health equity and the capabilities that support the shift to value based care and pressure on reimbursement.
Digitizing Healthcare
Payers and providers still have the opportunity to move faster towards digital business models, integrating functions, sites of service and care, and stakeholder experience more seamlessly and digitally. Underlying this shift is the need for better insights, analytics, cloud architecture and modern foundational administrative technology.
Attracting and Retaining Customers
The quest to attract and retain members or patients is pushing payers and providers to invest in capabilities that engage earlier, sustain that engagement, ensure accessibility to services and ultimately improve patient care l- highlighting the need for improved marketing, relationship and engagement management.
Rethinking Risk
As health service organizations continue to get larger, more regulated and more consumer facing, they need to up their game by anticipating, understanding and controlling their risks in compliance, finance, operations, and technology.
Solving Clinical Workforce Shortages
Healthcare executives will need to face workforce shortages with a focus on attracting and retaining talent into a more agile and tech-enabled workplace.
Delivering Deals Value
Deal value will likely take the shape of companies focused on primary care, home health, retail/ patient technology, data and digital platforms and divestiture of non-core and/or non-strategic assets while large players continue to seek consolidation plays.
Accelerating Growth
The health services industry continues to evolve quickly with private equity, new business models, consolidation and consumer preferences all impacting legacy payers and providers. These organizations need to aggressively address all growth levers from those that give them the right to stay in the game, position to win in the current world.
Business Transformation through Strategic Managed Services
Health Services companies' operations and operating models often prevent them from achieving true business transformation.
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