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Master complexity to add value to the business
General counsel and chief legal officers (CLOs) face unrelenting volume and complexity of work resulting from geopolitical and economic volatility, regulatory obligations and uncertainty, new business challenges and workforce disruptions. Combined with unprecedented technological change, these factors have upended established ways of working and created new challenges for companies and legal functions.
Staying ahead of this complexity is critical to creating value for the enterprise and protecting the business in increasingly sophisticated ways.
In the spotlight
Detect and manage the latest risks
Forced labor in supply chains, unreliable data in litigation, corruption, business disruption in monitorships, and compliance risk in government contracting are examples of hidden threats to your organization. Legal departments need to understand these risks and apply forensics capabilities to limit your company's exposure.
Legal plays a vital role in determining new or potential contractual, regulatory or other issues that could merit changing operating models, including people, processes and tools.
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What to focus on in 2025
Transformation
Enhance the value legal provides the enterprise
Advancing legal as a strategic value driver requires thinking differently, working more effectively, advancing innovation and leveraging technology to benefit the business. An agile legal function not only plans for new products and services, advises on complex transactions and facilitates productive relationships with business partners — all while providing the legal insights that back smarter decision-making — but it also helps shape and drive these initiatives in concert with the C-suite and business leaders.
Successful legal service delivery aligns with strategic organizational goals. Functional design is flexible enough to evolve with changing business priorities, accommodate process improvements and account for the effect of legal and risk management decisions and processes on other functions. Depending on your corporate vision, managed services provided by an experienced business partner can augment your team and help them to focus on higher value initiatives.
Additional ways to enhance the value of legal
Transformation
Advancing legal as a strategic value driver
Legal business solutions can elevate corporate legal departments and law firms by integrating people, processes and technologies in innovative ways.
Transformation
Accelerating legal function modernization
Find out how to drive the business strategy, align legal operations and take key steps in your journey towards a modern law department.
Managed services
Manage costs with legal managed services
Learn ways to manage costs with support on day-to-day legal tasks and operations with legal managed services.
Technology
Key takeaways: Tech-enabling the modern law department
Listen in as we discuss the application of new technologies to contracting, enterprise legal management and knowledge management.
Successful legal service delivery {aligns} with strategic organizational goals.
Technology
Modernize your legal technology
Compared to other functions, legal has been slower to adopt leading technology, primarily because of confidentiality and defensibility concerns. That’s changing as emerging technologies offer innovative ways to digitally enable and scale your department.
Digitizing, standardizing and centrally housing data is a critical first step. With a strong foundation, you’ll be well positioned to benefit from other tech applications. Of note, there are many generative AI use cases in contract risk analysis and processing, legal research, regulatory change monitoring and document review, drafting and summarization that can augment the AI tools legal already uses.
Additional ways to modernize your legal technology
Generative AI
Generative AI for chief legal officers
Find out how to drive the business strategy, align legal operations and take key steps in your journey towards a modern law department.
Artificial Intelligence
2025 AI Business Predictions
Explore PwC's AI predictions with actionable strategies, industry insights, and trends shaping AIs role in business transformation for 2025 and beyond.
Artificial intelligence
PwC’s 2024 US Responsible AI survey
Discover insights from PwC's Responsible AI Survey on AI and generative AI adoption, risk management, and value creation. Benchmark your AI readiness today.
AI and analytics
Innovation in the legal domain — AI
Listen in to our webcast focused on how AI is reshaping legal work and service delivery, use cases, as well as risk, quality and regulatory considerations.
Risk and regulatory
Manage legal and regulatory risk
To help manage operational and reputational risks, keeping a finger on the pulse of the risk and regulatory landscape — including emerging regulations, compliance, cybersecurity and data privacy — is one of legal’s core responsibilities.
Legal functions face challenging cyber disclosure, tax transparency, environmental impact, supply chain composition, diversity, equity and inclusion (DEI) and various other requirements. A practical risk management playbook will help your company stay ahead of changing regulations and other requirements, as well as meet stakeholder expectations. To increase proactive risk identification and free up resources for these critical areas, an effective playbook can help you determine where to upgrade, reconfigure or replace relevant tech applications.
Additional ways to manage legal and regulatory risk
Risk and regulatory
PwC Pulse Survey: executive takes on election 2024
In our latest survey, find out why risk leaders are struggling to manage risk, including election-related uncertainty affecting business decisions.
Resilience
From growing cyber risk to geopolitical instability, law firms rethink resilience
From supply chains to cyber threats — discover how law firms can enhance resilience and mitigate risks in a rapidly changing world.
Resilience
Technology risk: So pervasive, it’s hard to see
Managing tech risk needs enterprise-wide coordination. Leaders need to collaborate across silos to identify and mitigate vulnerabilities.
Cybersecurity and privacy
General counsel’s role in cyber disclosure
General counsel knows the fine line between adhering to the law and safeguarding the company against litigation and liability. Are you asking these seven questions?
[48%] of risk leaders are identifying new risks as a result of tech investments
Data governance
Improve information and knowledge governance
Effective information and knowledge governance is crucial to safeguarding your intellectual property and confidential information. It facilitates effective stewardship and secure use of your corporate information assets, as well as timely and accurate reporting.
Effective protocols and systems are vital for managing access and use, sharing, retention and disposal of information. Yet enterprise record and document management systems alone aren’t enough without user-friendly, secure and effective integration into daily processes. Strengthen information governance across the business by aligning process, training and oversight, and supporting them with appropriate technology. A well-designed, flexible information governance program can help your business safely accommodate virtual and on-site work, adapt to new technologies and provide appropriate guidance and effective risk management.
Additional ways to improve information and knowledge governance
Data governance
Managing risk and building a replicable compliance culture for a global automaker
From compliance complexity to competitive opportunity — explore how one company reinvented their compliance model to stay ahead of fast-changing regulations.
Transformation
Advancing legal as a strategic value driver
Legal business solutions can elevate corporate legal departments and law firms by integrating people, processes and technologies in innovative ways.
Operations
Enhance contracting
Contract life-cycle management (CLM) is increasingly complex, with terms that address data management, security, privacy, access and more. However, these terms also offer opportunities for more flexible business deals and trading relationships. Moreover, efficient contracting that increases speed to market and has the right protections is among the most important ways legal teams tangibly benefit the business.
Accordingly, assess your contracting function to find where it could improve and how — for example, by standardizing and automating contracting processes. Develop and refine contracting playbooks and clause libraries to measure the value you’re getting from your contracts and agreements. Consider how recent technological advancements can bolster contract management from drafting and negotiation through execution.
Additional ways to enhance contracting
Operations
Considerations for a successful CLM implementation
Find out how to drive the business strategy, align legal operations and take key steps in your journey towards a modern law department.
Technology
Take charge of your contract lifecycle management
Icertis and PwC provide a smart contract lifecycle management (CLM) solution enabling value chain management through the lifecycle of vendor relationships.
Automation
Accelerate automation with a cloud service provider
We mix PwC's legal industry capabilities, services and technology experience with Microsoft tools to help law departments extract more value.
{Contract lifecycle management} represents ‘the plumbing’ for the trading relationships that deliver economic and social value.
Source: Contract lifecycle management: How to Improve your CLM process
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