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Latest issue: Harnessing AI for claims administration: A how-to guide
- Administrators of large-scale settlement and victim compensation programs (multidistrict litigation, mass torts, class actions, alternative dispute resolution frameworks, etc.) are often challenged by labor-intensive processes, disparate data sources, and documentation issues, even as they face growing stakeholder demands for increased speed, quality, fairness, and cost savings.
- Claims programs that don’t modernize could risk inviting scrutiny and eroding the trust of claimants and other settlement parties.
- Meeting this moment will require embracing AI-enabled capabilities that are responsible, secure, and properly supervised. It also requires involving a trusted specialist with a proven track record of AI transformation in claims operations.
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