New technologies, competitors and customer expectations affect how insurers operate.

Staying ahead means making the right moves, at the right moment. We've been there before. Our 1,400 insurance-dedicated accountants, actuaries, consultants, and deals specialists have extensive experience providing thoughtful and practical insights to life, P&C, specialty insurers and reinsurers on practically every issue the industry faces.

We’ll work with you to tackle whatever comes your way, just as we have with 70% of Fortune 1000 insurers and hundreds of smaller and specialty carriers.

Next in insurance 2023
Scenarios for the next year and beyond

Because the trends affecting the insurance industry will continue to manifest longer than in just 2023, this year’s “Next in insurance” is looking beyond just the coming year to the rest of the decade. Change will remain constant and - as was the case with work and customer service models during the pandemic - sometimes be very sudden. But the factors spurring it will remain much the same as they are now:

  • The ever-increasing growth of digital channels, wider distribution points via partnerships and embedded options, and enhanced analytics are integrating markets. Policy options will only grow and barriers to entry ease.
  • Social responsibility and ESG remain critical. This is about more than maintaining a positive brand and extends to helping clients and society mitigate - even prevent - natural and human catastrophes, cybercrime and other loss incidents.
  • Insurance companies can no longer be merely sellers of generic policies. They have to be technology-enabled - not just “digital” - in order to agilely assess and price risk and serve customers in the situations they need, learn about and purchase insurance.

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Jim Quick

Jim Quick

Insurance Consulting Leader, PwC US

Jeannette Mitchell

Jeannette Mitchell

Insurance Trust Leader, PwC US

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