What if you had one centralized system connecting service and clinical users to quickly resolve inquiries and coordinate engagement with your highest value members?
Payer Advocacy Center is a tech-enabled digital backbone, leveraging pre-configured CRM capabilities and workflows to help accelerate the implementation of advocacy solutions, increasing the efficiency and effectiveness of your enterprise.
PwC’s Consumer Insurance and Retirement Pulse Survey, June 2020
Improve technical performance and reduce manual maintenance efforts by consolidating your advocacy ecosystem into a dedicated console.
Provide clinical guidance to redirect patients to lower-cost treatments and save on administrative overhead.
Visualize your operations through a personalized view of outstanding and completed cases, current metrics (i.e., NPS scores, FCR rates), upcoming tasks and announcements.
Provide members with a 360-degree view of key member details, a summary of interactions with their plan or benefits and personalized, data-driven engagement intelligence triggers.
Create and manage care plans using industry-leading, evidence-based guidelines, quickly reference and add barriers or social determinants of health and collaborate with other clinicians to help proactively close gaps in care.