Consumer markets

As technology rapidly changes every industry, PwC's Consumer Markets sector brings an in-depth understanding of industry dynamics, extensive experience along the entire value chain and broad functional capabilities. We’re helping businesses evolve and thrive in a changing world.

Explore our industries

Equipping leaders with leading edge expertise and insights to manage change, navigate complexity, and unlock value. PwC's hospitality & leisure specialists offer deep sector-specific experience in the hospitality and leisure industry, offering solutions on lodging, casino gaming, cruise, convention centers, travel and tourism and more.  

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A one-of-a-kind in-store experience, a clearly-defined brand, a secure mobile commerce option... Our retail and consumer products professionals help you establish a clear vision for your business and deliver on it with an unwavering focus on customers.

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Shifting global markets. Increasing customer expectations. Digitized operations and data-driven decisions. The future prosperity of the transportation and logistics sector depends on its capacity to evolve.

 

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Glad tidings of shopping joy

PwC’s 2018 Holiday Outlook report reveals findings from our national survey of 2,071 consumers, offering details about where and when consumers will shop, what drives their purchasing decisions, their holiday travel and movie-going plans, and how retailers are preparing for the season.

Economic growth in 2018 is poised to be the strongest since 2005, which translates into positive consumer sentiment, thus stimulating further growth and signaling a strong holiday shopping season.

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Q3 2018 Consumer Markets Deals Insights

Consumer markets companies continued to pursue M&A to increase top line growth, expand their portfolios of products and geographic reach and to acquire new capabilities to attract new customers but at a slower rate than last quarter or last year. Deal volume was down in Q3 2018 compared to Q3 2017, while deal value was relatively flat.
 

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Key opportunities

Blockchain

Blockchain has the potential to powerfully disrupt many aspects of how businesses and economies work; even how societies are organized. Blockchain goes to the core of the role of trust in markets – an area that is central to PwC’s purpose.

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2018 AI Predictions

Artificial intelligence (AI) is remarkably complex and advancing quickly. It’s impossible for anyone to give a precise vision of how the next several years will unfold.   But it is possible to make specific predictions about AI trends for the next year, then share key implications for business, government, and society. Many of these nascent trends are already underway.

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Tax reform is here

US Consumer markets industry assurance, advisory, consulting, and tax services: PwC Thirty-one years in the making and tax reform in 2017 has gone from a legislative priority to law. As a result, 2018 will be a busy year. Companies will need to understand how the underlying provisions may impact their businesses, and what actions should be considered.

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Digital Workforce

To be successful in the future, companies and their people need to be comfortable operating in an environment where change is the only constant. PwC helps companies build a culture of innovation and growth. Will you be next?

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Customer experience

Give customers a great experience and they’ll buy more, be more loyal and share their experience with friends. Great. That’s what every company strives for. Yet, so many consumers seem disappointed. Call it an experience disconnect: companies tout the latest technology or snappy design, but haven’t focused on—or invested in—the most meaningful aspects of customer experience.

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How PwC can help

PwC's Consumer markets is a leading financial accounting, tax and advisory practice serving a broad spectrum of service, merchandising and manufacturing organizations. High-growth tech start-ups, food manufacturers, airlines, hotels, and retail outlets are among countless organizations that rely on our integrated knowledge and tailored solutions to succeed nationally or globally.

At PwC, we understand the challenges and we see the opportunities—addressing change at the convergence of powerful industries is where we thrive. PwC’s multi-disciplinary, global team of consulting, tax and assurance professionals can help you turn innovation into practice and practice into growth.

Connect with us today.  

Contact us

Steven J. Barr
Consumer Markets Leader, PwC US
Tel: +1 (415) 498 5190
Email

Eric Shin
Consumer Markets Tax Leader, PwC US
Tel: +1 (646) 471 0902
Email

Ron Kinghorn
Consumer Markets Advisory Leader, PwC US
Tel: +1 (617) 530 5938
Email

Melissa Palmer
Consumer Markets Assurance Leader, PwC US
Tel: +1 (617) 530 4473
Email

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