Consumer markets

Equipping organizations with leading edge expertise and insights to manage change, navigate complexity and unlock value to thrive in a changing world.

Consumer-facing companies prioritize customers in a hybrid work environment

Almost a year after shelter-in-place mandates changed the way people shop and travel, consumer-facing companies continue to navigate a slew of challenges.

While a cross-section of employees at consumer markets (CM) companies are essential workers who need to be physically present to do their jobs, many are able to work remotely.

The results? Executives and employers alike agree the future of work will consist of a hybrid of remote and in-person assignments. They may differ on the details, but they agree there’s no going back to a pre-pandemic environment. In fact, CM employers told us they plan to double down on investments in the tools and resources required to sustain this hybrid environment.

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PwC's Hospitality and leisure specialists are helping leaders manage change, navigate complexity and unlock value in turbulent times. Our core strength is bringing together our technology, people, process, data, governance and strategic perspective to help our clients create business value and powerful results.

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Our Retail and CPG teams help leaders plan and prepare for the unexpected in order to be resilient and flexible in the rapidly evolving landscape. We can assist you choosing the right next steps in your journey.

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Our Travel and transportation teams are helping leaders manage unexpected restrictions and regulations, shifting global markets, and data-driven decision-making. The future prosperity of the transportation and logistics sector depends on its agility in a changing world.

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Tyson Cornell

Consumer Markets Industry Leader, PwC US

Eric Shin

Consumer Markets Tax Leader, PwC US

Tom Puthiyamadam

Digital Products & Consumer Markets Advisory Leader, PwC US

Melissa Palmer

Consumer Markets Assurance Leader, PwC US

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