Operations transformation

Harness new technology to reimagine your business, build resilience, and accelerate value

Build resilience through operational transformation

Operations teams are not only facing the traditional challenges of increasing efficiency, delivering on customer expectations and supporting expansion, but have the added challenges of navigating worker shortages, mitigating supply chain disruption and developing longer-term resilience strategies to enable future revenue. At the same time, operations leaders are taking ownership of environmental, social and governance (ESG) factors to confirm that operations are done sustainably and responsibly. As COOs reimagine existing systems and processes to drive business transformation, they are looking at new digital capabilities to help drive efficiencies, future-proof their organization, and deliver top-line growth.

Elevate operations performance with cloud-based analytics, connected devices, robotic process automation, artificial intelligence and other technologies.

Transformation process: Define, design, implement, manage

The operations function has evolved significantly as technology has advanced, as the pandemic and other factors have put pressure on supply chains and as ESG has become a value driver. Organizations that were designed ten or even two years ago might not be the most effective way forward as these new considerations create impact. Transformative change and a willingness to collaborate across functions are vital for the new way forward.

PwC operations consulting can help you:

  • Define: Rethink your operations strategy for improved performance and growth by identifying opportunities for improvement in your capabilities, footprint, processes and digital technologies and how they should all work together to help drive and accelerate impact. 
  • Design: Create a bottoms-up understanding of your new end-to-end operations structure; working backward from your market goals to define how new technologies and processes can get the most out of your existing or targeted infrastructure while considering tax and global trade impacts.
  • Implement: Move from idea to impact by implementing operational improvements in a way tailored to your organization’s needs, whether it be a new footprint, ops cloud analytics, or core functional improvement.
  • Manage: Once improved operations have stabilized, shift business operations to PwC to help increase your team’s focus on differentiating capabilities that drive your market advantage.

Operations consulting services 

Build connectivity and agility into your operations to deliver adaptability and sustainable growth.

Powered by our ecosystem of innovative alliance collaborators, our PwC operations consulting team helps you streamline your entire operations lifecycle to improve existing systems and processes and gain efficiencies with advanced technologies.

Supply chain

Tailor the supply chain to deliver superior customer performance, cost and asset efficiency, resilience, and sustainability.

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Procurement

Build a supply base with a highly competitive cost and service profile, and turn procurement into a strategic, commercially-focused capability.

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Manufacturing

Create competitive advantage by enhancing the global value chain and manufacturing operations within that value chain.

Product development

Accelerate innovation by rethinking the development operating model, processes, and supporting tools.

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Industry strategy and operations development

Enhance operations strategy by working on the top issues within each sector to translate operational strategy into execution.

Capital program

Develop capital asset strategy, execute mission-critical capital projects on time and on budget and improve asset performance to achieve cost and service objectives.

What technology solutions help with operational transformation?

Our alliance relationships combine powerful technology with PwC’s industry and business know-how to create leading solutions—with minimal disruption and maximum impact. Our ecosystem of innovative alliance collaborators and our joint business relationships with operations technology vendors include the leaders in the business.

SAP
Our Industry Edge solution is contained in a preconfigured model system based on SAP S4/HANA, SAP Integrated Business Planning and Mii modules. This is powered by digital assets and a library of tech-enabled solutions and tools, and comprises a broad SAP system landscape.

Oracle
Our Digital Operations Oracle integrated solution provides pre-built, ready-to-deploy supply chain and manufacturing use cases to demonstrate how PwC and Oracle can support planning and IoT-based analytics in manufacturing.

Microsoft
Our operations intelligence suite of tools leverages the power of Microsoft Azure, IoT Analytics, Power Apps and Automation and Power BI technologies to understand real-time performance, pinpoint root cause improvements, and drive action across the enterprise.

Salesforce
Our Supplier Relationship Management solution, built on Salesforce, provides a 360 view of the supplier engagement management lifecycle and enables a significant amount of automation and collaboration and allows organizations to manage interactions and transactions in one central repository.

PwC’s operations consulting team offers solutions that weave in tax considerations as well as risk management controls.

Tax considerations help you lower your tax footprint, leverage credits, optimize your legal entity structure and facilitate payments.

Global trade and tariff strategies help you navigate trade uncertainty and improve your trade costs and compliance.

Embedded risk management controls provide early warning systems to help you lower supplier and operational risk.


Contact us

Matthew Comte

Matthew Comte

Operations Transformation Practice Leader for Consulting, PwC US

Carla DeSantis

Carla DeSantis

Partner, PwC US

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