The insurance industry is undergoing more upheaval than any other. Disruptors include changes in industry regulation, customer behavior, distribution channels, traditional and new competitors and core technologies of production and service.
Aligning unlimited aspirations with limited capabilities. Despite ongoing and extensive disruption to the insurance industry, the good news for many carriers is that they still have a competitive advantage. However, they’ve typically underinvested in what they do best. Most clients allocate a little funding in many areas, resulting in a race to the middle instead of the top. In this report, you will learn what traits define industry leaders. We explore how companies are separating themselves from the competition through key business transformation strategies they have implemented.
PwC's Marie Carr and Bruce Brodie talk with PwC advisor Toby Alfred about how insurers can improve the customer experience and consequently their bottom line.
