Make the most of opportunities to shape better health experiences

Health happens everywhere

The patient experience is a journey that touches all of us, at every point in our lives. We plan for a new addition to the family. Bones get broken. We unexpectedly get sick. Health industry players need to understand the varied and changing expectations of health consumers to build life-long personal connections and tailored services that evolve with a patient on their journey.

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Watch the PwC Patient Experience video to learn how we can help you create personalized, seamless patient experiences.

Gain the competitive advantage by investing in better health experiences for your patients

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Experience is the strategy

Research shows that improving employee experience and patient engagement leads to better outcomes, which leads to higher financial performance.


Health experiences are human experiences

PwC’s Patient Experience solution strategically differentiates healthcare providers, payers and pharmaceutical companies by moving them from one-off interactions with patients to a personalized presence in their everyday life, creating connected health consumers.

Our proprietary Behavior Predictor™ predicts patient behaviors and the tangible benefits associated with building products, services and engagement strategies that impact those behaviors and meet patients where they are on their health journey.

Behavior Predictor™ provides customized health consumer insights based on over 2,000 variables. Through the application of both data and behavioral science, PwC transforms these variables into simple information about meaningful characteristics, including specific health conditions, motivations and financial variables tailored to specific geographies.

"Strategy through execution" isn’t just a figure of speech. In fact, we’ve taken many of the initial execution steps for you already. We’ve built technology platforms, like Consumer Experience Platform from DoubleJump Health™ that are easily customizable to your specific needs. And our well-established relationships with partners can fill your capability gaps.

Case studies 

The most successful healthcare players are investing in their relationship with patients. Learn more by reading our client success stories.

Living With app created for Pfizer

PwC and Pfizer helping to redefine life with cancer

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Creating strategic advantage with a digital transformation

PwC helped to build a next-generation digital foundation for patient engagement

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