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Make the most of opportunities to shape better health experiences
Health happens everywhere
The patient experience is a journey that touches all of us, at every point in our lives. We plan for a new addition to the family. Bones get broken. We unexpectedly get sick. Health industry players need to understand the varied and changing expectations of health consumers to build life-long personal connections and tailored services that evolve with a patient on their journey.
Watch the PwC Patient Experience video to learn how we can help you create personalized, seamless patient experiences.
Experience is the strategy
Research shows that improving employee experience and patient engagement leads to better outcomes, which leads to higher financial performance.
81% of patients are unsatisfied with their current healthcare experience.
Over $1.5T in annual healthcare revenue is expected to shift ownership within the industry by 2025, and organizations with strong consumer experience are poised to capitalize on the market.
73% of consumers point to experience as an important factor in their purchasing decisions.
64% of health insurance executives report having insufficient information about customers and that this is a barrier to meeting their expectations.
Fueled by strategic acquisitions, PwC is an Advanced Vanguard with the broadest and deepest capabilities of any firm
- 9th Largest Digital Network in the World
By Advertising Age - #1 Health Services Consulting
By Kennedy Consulting Research & Advisory - A Leader in Digital Strategy Consulting
By Kennedy Consulting Research & Advisory
- Largest Mobile Marketing Agency in the U.S.
By Advertising Age - A Leader in Enterprise Digital Transformation
By IDC MarketScape - One of the Top 100 Best Companies to Work For
By Fortune’s 100 Best Companies to Work For
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