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The patient experience is a journey that touches all of us, at every point in our lives. We plan for a new addition to the family. Bones get broken. We unexpectedly get sick. Health industry players need to understand the varied and changing expectations of health consumers to build life-long personal connections and tailored services that evolve with a patient on their journey.
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Research shows that improving employee experience and patient engagement leads to better outcomes, which leads to higher financial performance.
PwC’s Patient Experience solution strategically differentiates healthcare providers, payers and pharmaceutical companies by moving them from one-off interactions with patients to a personalized presence in their everyday life, creating connected health consumers.
The most successful healthcare players are investing in their relationship with patients. Learn more by reading our client success stories.