Proven revenue cycle outcomes, engineered through best in KLAS transformation and end-to-end managed services

Revenue Cycle Transformation

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Overview

PwC’s Revenue Cycle professionals help healthcare organizations bend the cost-to-collect curve, safeguard net revenue from payer pressure, and stabilize margins in a risk-based world. We enable confident AI adoption and regulatory resilience through a modern operating model that turns insight into action—backed by 30+ years of experience and billions in value delivered.

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Revenue Cycle Managed Services

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Market trends

1-3%

Average increase in net revenue for end-to-end RCM transformation

Based on client engagements
23:1 ROI

Through revenue cycle managed services partnerships

Based on client engagements
18:1 ROI

Through SMART coding, improving reimbursement accuracy

Based on client engagements
10:1 ROI

Through maximizing key strategic reimbursement levers

Based on client engagements

Capabilities

Operating Model and Data-Driven Insights

PwC redesigns revenue cycle operating models grounded in data, automation, and predictive insight to enable faster, smarter decision-making across RCM functions.

Key Solutions Delivered 

  • AI-enabled operating model design that translates insight into action 
  • Predictive and prescriptive analytics embedded into workflows to drive real-time decisions and measurable performance improvement

EHR / RCM Transformation

PwC enables organizations to maximize the value of their EHR and RCM platforms by optimizing native capabilities, improving configuration, and integrating complementary technologies.

Key Solutions Delivered

  • EHR optimization and integration with payer and third-party systems 
  • Workflow standardization and orchestration for clinical-financial alignment

Clinical Alignment and Optimization

PwC bridges clinical and financial workflows and incentives to improve revenue capture while maintaining high standards of quality and compliance.

Key Solutions Delivered

  • Technology-enabled coding quality platform to strengthen revenue integrity and compliance
  • Automated coding workflows for accelerated billing cycles 
  • Market-based strategic pricing and value-based care reporting capabilities and analysis

Intelligent Automation and AI

PwC embeds AI and intelligent automation across the revenue cycle to eliminate manual work, deliver real-time decision support, and unlock capacity at scale.

Key Solutions Delivered

  • End-to-end process automation 
  • Generative and agentic AI enablement 
  • Denials prevention and next-best-action analytics

Digital Patient Engagement

PwC scales consumer-first experiences that improve access, financial transparency, and patient satisfaction.

Key Solutions Delivered

  • Omni-channel patient engagement 
  • Proactive, personalized outreach for care continuity

Strategic Access

PwC drives revenue growth and margin improvement by aligning patient access strategies with demand, capacity, and reimbursement realities.

Key Solutions Delivered

  • Access growth strategy and capacity alignment 
  • Demand forecasting and utilization insights

Revenue Cycle Managed Services

PwC provides revenue cycle managed services that stabilize performance, address workforce constraints, and continuously improve revenue cycle outcomes.

Key Solutions Delivered

  • AI-enabled end-to-end RCM business process outsourcing services with a proven track record of improving financial performance
  • Exception-based workflow leadership, managing $40BN+ in AR

Revenue Cycle Strategic Reimbursement

PwC strengthens reimbursement performance by optimizing payer strategies and improving contract outcomes, delivering sustainable margin improvement while navigating increasing payer and regulatory complexity.

Key Solutions Delivered

  • Contract strategy and intelligence platforms 
  • Reimbursement performance predictive analytics

Join PwC’s Revenue Cycle Consortium

Connect with revenue cycle leaders from health systems across the country to exchange insights, explore timely industry topics, and benchmark key financial and operational metrics. PwC’s Revenue Cycle Consortium helps members surface leading practices, strengthen performance, and drive continuous improvement in a rapidly evolving healthcare landscape.


Insights


Case studies


Contact us

Shannon O’Shea

Principal, PwC US

Scott Ramer

Provider Clinical Modernization Offering Sales Leader, PwC US

Joshua Cahn

Principal, Revenue Cycle Managed Services, PwC US

Jacob Shurbet

Partner, PwC US

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