Improving the patient experience is a priority for everyone in healthcare—one that requires rethinking processes and leveraging technologies to build efficiencies and improve interactions. There are many improvements to be made, some of which include:
Together, we can work toward revenue cycle solutions.
A satisfied patient is more likely to remain a loyal customer, which in turn can impact your revenue cycle management performance. Results from a recent PwC online consumer survey show that convenience is the most important feature respondents look for from their healthcare provider. Getting an appointment quickly, and in a convenient location are the two most important services. Additionally, consumers told us that, as patients, they want:
ability to schedule an appointment easily and in an acceptable time frame
access to a range of affordable treatment options
explanation of how much treatment will cost before receiving treatment
Source: PwC US Patient Experience Survey, January 2019
Health Industries Advisory, Partner, PwC US