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Next generation revenue cycle management solutions
Improving the patient experience is a priority for everyone in healthcare—one that requires rethinking processes and leveraging technologies to build efficiencies and improve interactions. There are many improvements to be made, some of which include:
- access management, which could make it easier for customers to set up appointments
- document management and coding in the middle revenue cycle reporting
- patient statement generation
- accounts receivable follow-up
Together, we can work toward revenue cycle solutions.
Revenue cycle impact on the patient experience
A satisfied patient is more likely to remain a loyal customer, which in turn can impact your revenue cycle management performance. Results from a recent PwC online consumer survey show that convenience is the most important feature respondents look for from their healthcare provider. Getting an appointment quickly, and in a convenient location are the two most important services. Additionally, consumers told us that, as patients, they want:
ability to schedule an appointment easily and in an acceptable time frame
access to a range of affordable treatment options
explanation of how much treatment will cost before receiving treatment
- access to a range of payment plans/financing options offered prior to receiving treatment
- ability to view all my healthcare information online in one place
Source: PwC US Patient Experience Survey, January 2019
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