Revenue cycle management services for healthcare

Next generation revenue cycle management solutions

Improving the patient experience is a priority for everyone in healthcare—one that requires rethinking processes and leveraging technologies to build efficiencies and improve interactions. There are many improvements to be made, some of which include:

  • access management, which could make it easier for customers to set up appointments
  • document management and coding in the middle revenue cycle reporting
  • patient statement generation
  • accounts receivable follow-up

Together, we can work toward revenue cycle solutions.

Revenue cycle impact on the patient experience

A satisfied patient is more likely to remain a loyal customer, which in turn can impact your revenue cycle management performance. Results from a recent PwC online consumer survey show that convenience is the most important feature respondents look for from their healthcare provider. Getting an appointment quickly, and in a convenient location are the two most important services. Additionally, consumers told us that, as patients, they want:

  • ability to schedule an appointment easily and in an acceptable time frame

  • access to a range of affordable treatment options

  • explanation of how much treatment will cost before receiving treatment

  • access to a range of payment plans/financing options offered prior to receiving treatment
  • ability to view all my healthcare information online in one place

Source: PwC US Patient Experience Survey, January 2019


Contact us

Mark Fracas

Mark Fracas

Managing Director, PwC US

Scott Ramer

Scott Ramer

Director, PwC US

Shannon O’Shea

Shannon O’Shea

Principal, SMART Product Leader, PwC US

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