PwC and Coupa Alliance and solutions

Transform business spend management enabled with Coupa’s Business Spend Management Platform.

PwC helps transform finance and operations with Coupa's Business Spend Management Platform.

Enabled by Coupa’s industry-leading Business Spend Management Platform (BSM), PwC and Coupa help clients unify supply chain, procurement, payments and treasury capabilities into a single solution that can help increase value across these functions. We can help transform clients into leading source-to-pay organizations through deep cross-functional and Coupa knowledge, accelerating value realization with a focus on adoption, change management and supplier enablement.

“At PwC, the differentiated value we can bring to Coupa deployments comes from our highly skilled team who have built their careers serving the functions of procurement, supply chain and finance, and have developed the technology skills alongside the functional. It’s not just about technology. Deploying Coupa can be the easier part. Successful projects are often the result of engaged and committed stakeholders, putting user experience at the forefront, common-sense design, process standardization aligned with good practices and a proper change management program that includes more than training to help drive user and supplier adoption.”

David RosselliPrincipal, Coupa Service Offering Leader, PwC US

PwC and Coupa implementation services

PwC’s global operations practice connects clients’ strategies with execution. We start with the premise that operations can and should be a strategic asset and that we can bring the industry, functional and technological depth required to help close the gap between ideas and results quicker. Whether it’s innovating to help drive growth, strategically reducing costs, improving operational flexibility, managing risk, improving capital efficiency, complying with complex regulatory requirements, or realizing deal value, we have what it takes to turn your strategy into reality enabled with Coupa’s industry-leading practice Business Spend Management Platform.

BSM Platform implementation and sustain services

Our global Coupa practice helps provide a wide range of services to clients, which includes transformation of source to contract and procure to pay processes that follow industry-leading practices. This is enabled through Coupa's highly configurable and scalable Business Spend Management (BSM) Platform. The services also can include practical and purposeful designs, supplier enablement, change management and training strategies that help align, engage and empower personnel. In addition,we can offer services to help sustain your Coupa platform post-deployment supporting functional and technical needs.


Our Coupa implementation methodology was developed from our experience and industry-leading knowledge, enabled with tools and templates, designed to help accelerate value to our clients and greatly reduce risks.

  • Proven implementation methodology underpinned by industry experience
  • Accelerated value capture to help drive business case benefits
  • Extensive change management focused on user experience and empowering employees
  • Integration to enterprise and other third-party applications
  • Content management strategy, tools and templates to help accelerate data quality and readiness
  • Assess and plan, high quality design at the forefront, agile approach to help build and configure, testing, fit for purpose training and sustain services
  • Proven and applicable accelerators to help expedite, standardize and de-risk delivery against project objectives

Change management

People-centric approach to business change enablement for our clients that can engage employees throughout the project lifecycle to enable adoption and ownership of the implemented Coupa platform

  • Coupa toolkit comprised of sample personas, tools and templates, and change deliverables to help accelerate building a targeted and tailored business change enablement plan 
  • Communications strategy and plan can help define who, what, where, when, why and how the change management team will likely interact with impacted employees and external stakeholders
  • We believe training is not a one-size-fits-all and that training should be tailored, combining role-based and train-the-trainer models

Supplier enablement

Business change enablement also can affect your suppliers and we can incorporate into our approach supplier and content enablement that can help drive data integrity and anticipated benefits from your supply base

  • Supplier analysis and wave planning
  • Guide suppliers through the Coupa registration process, process changes for submitting invoices and how to self-administer their Coupa account
  • Host supplier enablement sessions, normally one hour, with targeted supplier sessions and content
  • Supplier change management, communications and training

Project governance

Project governance approach can help proactively monitor and mitigate risk supported by our project management process that can help bring industry-leading tools and program management to execute program governance

  • Project management office that is technology enabled
  • Daily scrums and cadence
  • Virtual and in-person collaboration sessions
  • Weekly status and steering committee meetings
  • Flexibility to adopt client specific PMO structure

Sustain services

PwC’s approach to Coupa managed services focuses on helping provide fit for purpose support to deployment benefit realization

  • Release management
  • Transactional triage
  • Reporting
  • Integration support and stabilization
  • Data management
  • Supplier enablement
  • End user training
  • Improvement of existing configurations
  • Help desk to subject matter support for technical troubleshooting and triage
  • Optional bespoke add-on services

PwC is a proud recipient of the Coupa Partner Connect 2023 Spartan Award

The Spartan Award recognizes one rising star within the Coupa partner ecosystem — one whose perseverance, demonstration of Coupa’s core values and commitment to collaboration are unmatched.

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David Rosselli

Principal, Coupa Service Offering Leader, PwC US

Meghan Murray

Sourcing & Procurement Leader, PwC US

Douglas Anderson

Consulting Solutions Partner, PwC US

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