Develop a framework now
Sustaining automation initiatives requires a clear governance framework as you empower more and more people with automation. Even if you are just getting started with targeted pilots, begin addressing company-wide governance that can grow with your ambitions.
Begin asking questions
In developing your governance approach, consider questions such as: How will you choose your automation projects? Which tools will you make available to business users? How are projects supported and monitored? What regulatory requirements affect data handling and processes?
Balance empowerment and control
How much autonomy do functions have over automation initiatives and which areas are the domain of your IT organization? Getting to the optimal mix requires business leaders like the CFO and CIO to model collaboration, demonstrate commitment, and continually communicate expectations.