Look at more than the bottom line
Companies will achieve business returns by looking at measures beyond cost reduction or other financial metrics, such as employee job satisfaction, ability to scale the business without additional people or enhanced customer service.
Consider cost reductions across the organization
Costs may shift from one spend category to another when processes are automated. Any total reduction must be planned and considered as part of a reallocation of resources.
Make data work harder
The common thread running through automation projects? Data. The better you’re able to work with it, the more effectively you’ll improve a process—and benefit the business. From extracting and manipulating structured ERP data to “reading” and understanding unstructured data in emails or legal contracts, consider new opportunities to draw value from data.