Resist the urge to lead with tech
While today’s automation toolbox provides plenty of choices for getting started and realizing gains relatively quickly, don’t jump to the technology. Both business and IT leaders should talk about process challenges, what changes people can expect, and how you’ll govern projects.
Blend technologies to get the maximum benefit
Combining simple and intelligent automation technologies creates a multiplier effect. Build upon RPA efforts, for example, with more advanced solutions that can automatically learn and optimize processes.
Put AI to work
If there are any doubts about AI’s practicality in business today, put them to rest by applying machine learning and natural language processing to solve process challenges.