Is your business ready?
Successfully bringing new products and experiences to your customers through subscription and consumption means changing to new business models.
PwC's Anything-as-a-Service (XaaS) proposition accelerates your transition from strategy and business vision to marketing launch and transaction readiness in two to three quarters.
We design and deliver a compelling digital customer experience aligned to key business outcomes (such as recurring revenue streams, growth and EBITDA) that enables executive alignment on goals. We design and build the operating model and execute the best-fit path for you to scale successfully through technology enablement.
As a company with existing customers and legacy products, you need to balance investments between old and new, while ramping up customer acquisition and creating a whole new type of revenue. It's all about accelerating to scale.
We've helped many companies navigate the “fish.” (See where revenue and costs lines intersect on the graph to the right.) The goal is to minimize the “fish,” by enabling growth through recurring revenue streams and optimized costs, while exceeding expectations on a whole set of new metrics (such as MAO, ARPU, CAC and Churn/Retention.)
No matter the size of your organization, transitioning from end-to-end processes to a sequence of discrete services is complex. Customer satisfaction and retention is what matters—from the first touchpoint through the entire lifecycle. The objective is to deliver value, solutions and unique customer conversations to maintain customers for life.
We guide you on the critical path, focusing on the essentials that will get you to success. The XaaS “Fast 15” framework helps you achieve a minimum viable product that enables you and your customers to get up and running quickly. It focuses on what comes next, helping you continually evolve your digital business model to keep up with tomorrow’s demands.
Success in scaling up digital business models requires orchestrated changes across customer engagement and operations, as well as reaching designed financial milestones. Learn more by reading some of our client success stories:
Taking a startup’s digital operating model to IPO-ready operations at a global scale.
Our “Fast 15” framework is enabled by our Alliance partners and infused with best practices, accelerators and learnings gleaned from our own experience leading clients through their service transformation.
Customer Transformation Partner, PwC US
Customer Transformation Leader, PwC US