Top Insurance Industry Issues

Industry transformation: from threat to opportunity

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Comfort levels rising with new insurance technologies and strategies

While generational change is still buffeting the insurance industry, many insurers are becoming more comfortable with new technologies and changing from product-focused to customer-centric organizations. They are increasingly open to forming partnerships with InsurTechs and using technology and new ways of thinking to streamline operations, better serve customers and augment a changing workforce. In addition, prescient companies are using changes to industry standards (most notably LDTI in the US and IFRS 17 elsewhere) as a catalyst to implement many of these strategic and operational changes, as well as determine viable business strategies for the future.

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Matt Adams

Insurance Practice Leader, PwC US

Marie Carr

Global Growth Strategy, US Financial Services Practice, PwC US

Eric Trowbridge

Insurance Marketing Leader, PwC US

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