Service in the era of generative AI

June 24, 2024

Watch this insightful webinar where we will explore the challenges faced by customer service teams in today's evolving landscape and how AI can help address these challenges.

In this broadcast, PwC and Salesforce share guidance on adding AI to service operations and how artificial intelligence can improve both the customer and agent experience, drive a single pane of glass across service channels, and help agents better understand customers and resolve their issues. Watch to explore new possibilities and opportunities introduced by AI, such as reducing the time spent researching customer issues, increasing operational efficiency and delivering highly contextual, relevant interactions.

Don't miss this opportunity to learn how AI can transform your customer service and create a seamless and personalized experience for your customers.

Presenters:
Tim Watt, Principal, PwC US
Devra Struzenberg, VP of Product Management, Service Cloud, Salesforce

Who should attend: CIO/CTO, Chief Transformation Officer, Chief Data Officer

CPE Credit: This does not qualify for CPE.

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