Pharmaceutical and Life Sciences Managed Services

PwC’s team of specialists can support your efforts to increase organizational efficiency, reduce operating costs, and introduce or enhance digital enablement in your value chain.

The challenge

Pharmaceutical and life sciences (PLS) companies must execute a number of PLS-specific operational activities. These activities come at high costs and take focus away from critical activities that drive shareholder return. PwC wants to help you identify the areas of your business where you can realize immediate value by leveraging managed services.

Market leaders are telling us:

  • They want to focus their people on differentiated capabilities and “drop” everything else
  • They are “freshly” looking for ways to lower cost
  • They are getting tired of “traditional” BPO plays focused on cost only and want innovation and value

Our solution

PwC provides services across multiple PLS business areas and lifecycle phases. We work with clients to analyze their value chain and organizational priorities to identify the opportunity areas that lower costs, drive immediate value, and return capital to critical activities and shareholders.

Leverage PwC’s individual managed services

  • Subject matter experts dedicated to supporting business unit goals
  • Highly tech-enabled platforms and tools to increase automation and efficiency
  • Pivot existing resources to higher-priority, “in-house” tasks
  • Lower costs, higher values and ROI

Co-source with PwC on multiple services

  • Centralized support team aligned with overall company goals
  • Partnership based on trust and previous successes
  • Established contracting, deployment, and escalation processes
  • Flexibility to scale

Managed services developed specifically for pharmaceutical and life sciences companies

Compliance central

  • HCP engagement: PwC’s supports the centralization, streamlining and operations of the end-to-end HCP engagement / management processes. PwC’s team of specialists and our HCP engagement product (Interactions Hub) digitizes and operates the end-to-end process to reduce risk, lower cost and create an exceptional internal and external stakeholder experience.
  • Spend transparency: PwC’s team supports 100% of global spend transparency reporting requirements using our global transparency product (Transparency Hub). PwC can manage the entire data management process (collection, remediation and reporting) allowing organizations to focus on reviewing insights vs. performing time consuming data management and reporting activities.
  • Global compliance monitoring: PwC’s enterprise monitoring compatibility leverages compliance specialists with our analytics and monitoring engine (Risk Detect) to help companies anticipate and mitigate risk across a variety of commercial, medical, R&D and quality compliance areas. Our team can help with the execution of risk assessments, creation and review of powerful analytics and execution of live and transactional monitoring on a global scale.

Enterprise analytics

PwC’s enterprise analytics capabilities help companies to centralize and streamline the collection and remediation of data to develop powerful analytics across commercial, compliance, finance, R&D, medical and more. Our team and technology can lower the costs while increasing the speed of analytics creation and our domain subject matter specialists can review the information to provide valuable curated insights back to the business.


PwC’s Quality managed services team provides a suite of services to address challenges and support your end-to-end quality transformation needs.

  • Complaints management: Manage the end-to-end customer request / complaint process, utilize automation to drive better customer support, leverage trends and analytics to drive continuous improvement
  • Document & batch record review: Support execution of document creation and change process, automate document tracking log, review batch records for errors, completeness and accuracy, escalate issues
  • eQMS model office: Provide oversight / collaboration across key areas for harmonization, support the ongoing validation needs
  • Metrics review: Aggregate data from multiple sources, conduct data analysis and reporting, support messaging across different management levels
  • Supplier management: Manage end-to-end supplier management process, drive consistent execution of supplier onboarding, review supplier performance to escalate issues
  • Additional QMS services: Provide technical expertise, support consistent execution and utilize a flexible support model to accommodate surges in workload


PwC’s regulatory services allow organizations to proactively plan and comply with an ever-evolving regulatory environment and set of global requirements. PwC provides managed services that compile regulatory submissions, conduct submission and labeling QC, manage the end-to-end promotional material review process and regulatory operations program management.

Research & development

Operations management: PwC’s dedicated team and intelligent data analysis platform provides a central location where trial portfolio data is ingested, cleansed, and consolidated into data visualizations and actionable trial management insights.

Intelligent trial design: PwC uses data-driven insights and real world evidence to design trials specific to an organization that can decrease overall trial costs, shorten trial timelines and increase the likelihood of a trial’s scientific success.

Decentralized clinical trials: PwC’s team of subject matter specialists work to determine, design and conduct decentralized clinical trials that focus on enhancing the patient experience and streamlining the clinical trial process.

Centralized trial monitoring: PwC’s team automates routine trial monitoring activities leveraging data and our specialists can take on the execution of monitoring activities.  This approach lowers the overall cost, better identifies potential risk areas for review and frees up capacity of internal resources to focus on higher value activities.

Revenue lifecycle management

PwC's team of subject matter experts and managed service professionals provide tech-enabled services to support requirements for commercial and government contract administration, government price reporting, rebates, chargebacks / billbacks and admin fee processing. PwC can manage the end-to-end process (data collection, validation and reporting) to support monthly, quarterly and annual reporting.

Third party risk management

PwC’s TPRM team operates the third party risk management program across the full continuum of risk domains (anti-corruption, cyber, privacy, ESG, compliance, etc.) tailored for the unique risks that face the PLS industry. PwC helps navigate the third party / vendor landscape by providing third party due diligence, current state assessments, program design and build-outs, as well as tech-enablement and continuous monitoring.

How we can help you take the next step

Perform rapid current state assessment

Quickly partner with leadership teams to immediately identify areas where co-sourcing could add value and lowering operating costs

Co-develop business case

Document findings from ideation phase and rapid assessment: value proposition, timelines for execution, immediate impacts and future state

Execute and implement together

Expedited transition and implementation phase with minimal impact to business team’s day-to-day activities and operations



Contact us

Tim Canonico

Partner, Pharma and Life Sciences Managed Services Leader, PwC US

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