HCP, HCO and Patient Engagement Managed Services

Scalable. Affordable. Streamlined.

Healthcare provider (HCP), healthcare organization (HCO) and patient engagements are challenging to manage without specialized teams. Our solution leverages the breadth of PwC’s talent and technology to compliment your business. We approach this by closing capability gaps and creating strategic advantages in areas ranging from compliance and upskilled staff to innovating customer experiences and driving cost savings.

Our managed services provide strategic, compliant support for external consultant engagements with scale, skill and cost savings.

We invite you to explore our HCP, HCO and Patient Engagement Managed Services.

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How effective is your HCP+ engagement program?

We can help you effectively manage your HCP+ engagements. Our managed services are designed with compliance rigor, service excellence and business agility in mind.

Scalable staffing models

We’re leaders in talent specialization. In fact, take pride in attracting and retaining talent as the key to outsourced business continuity. Leverage our scalable operations model and global reach to flex your workforce quickly and easily.

Powered by Interactions Hub, a PwC Product

Our digital ecosystem enables our full suite of managed services to compliment HCP engagement services – providing automation, collaboration and seamless flows of once manual processes and datasets. Learn more

White glove service + rapid deployment

PwC's road-tested implementation process and templates, accelerated by our enhanced digital processes, enable the deployment of white glove service within weeks, instead of months or years.

Discover how PwC can transform your HCP+ engagements with managed services

Rapid activation with a tailored approach

The challenge: Finding a service provider who can quickly implement your HCP, HCO and Patient engagement services quickly, affordably and scalably, while providing a white-glove, tailored approach.

The PwC solution: Our service delivery team is experienced in solving this challenge. We will leverage our pre-built templates and established processes to significantly expedite your services without sacrificing the unique requirements of your organization.

The right compliance rigor

The challenge: HCP+ activities have inherently high risk activity that require specific skills, expertise and proactive controls built into enabling technologies.

The PwC solution: PwC has a highly-trained service delivery team that understands how to support businesses to stay compliant with company policies and applicable global requirements. When combined with our enabling technology, Interactions Hub, we’ll have digital workflows with built-in global compliance controls and guidance to further secure the compliant execution of HCP+ engagements.

Transformative, affordable and scalable 

The challenge: Most companies today struggle with the cost of compliance attributed to the vast amounts of engagements, data, inefficient and disparate technology systems and number of staff required to make sense of it all.

The PwC solution: Our HCP engagement services reduce the cost of internally staffing routine and repeatable tasks related to HCP, HCO and Patient engagements. Our size, breadth and enabling technology provide scale and flexibility to any organization.

A global, holistic approach

The challenge: Finding a global provider who can assist with your HCP, HCO and Patient interactions holistically across multiple engagement types.

The PwC solution: Our services and technology are built to be global from the ground up. We support your peers in all regions and for a wide range of engagement types. Our services help you establish a consistent and cohesive approach to HCP engagements, overcoming regional and departmental silos and bringing a unified experience to your HCPs, KEEs and KOLs.

Our end-to-end service offerings

Designed with you and your HCP+ consultants in mind. Let us focus on compliant HCP+ engagements so you can focus on propelling your business forward. 

Healthcare Provider Engagement Services

  • Exclusion/debarment screening
  • Vetting and credentialing
  • FMV tiering
  • Contracting support
  • Proof of service analysis
  • Engagement invoice reconciliation
  • Payment processing and more


Healthcare organization grants and sponsorships services

  • Initial assessment of grant and sponsorship requests
  • Routing vetted requests for formal review
  • Database updates
  • HCO vetting
  • Payment processing and more

Patient engagement services

  • Special needs assessment
  • FMV tiering
  • Contracting support
  • Expense card support 
  • Proof of service
  • Payment processing and more

Support Services and Insights

  • System administration support
  • End user support
  • Analytics
  • Curated insights
  • Training and onboarding support
  • Ad-hoc reporting



Contact us

Tim Canonico

Partner, Risk and Regulatory Managed Services, PwC US


Baris Goc

Partner, Risk Consulting Advisory Practice, PwC US


Laura Konwinski

Director, HCP Engagements Managed Services Practice, PwC US


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