Listen Platform

Our survey and analytics solution tells you more precisely what your employees and customers are thinking, then helps you develop plans to create and continuously deliver better experiences.

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Listen Platform, a PwC Product

Hear what your employees and
customers are thinking to create
better experiences

Ask expertly-crafted questions to thoroughly understand your workforce and customers

Select from our library of questions—spanning a wide array of topics—written by experienced business consultants and industrial-organizational psychologists to get the right data. If you’d like, you can also include your own questions.

Uncover areas of opportunity in your organization and marketplace

Discover strengths and hotspots with configurable dashboards, holistic reports and AI-driven analytics to take the guesswork out of where to improve employee and customer experience.

Build action plans, create immediate change

Quickly move from analysis to action with in-the-moment recommendations and leading practices to help you create a clear plan for improving your business.

Improve productivity and build commitment to your organization

Blend operational data like turnover, promotion rates and productivity with employee sentiment to understand how your people are motivated, learn about their challenges and let them know their voice is critical. From there, you can create powerful action plans to improve employee experiences and support better performance.

Help increase customer satisfaction and brand loyalty

Tie customer data and industry benchmarks to your employee sentiment and people analytics to power business growth. Discover and manage what drives customer behavior to create experiences that better deliver on your brand promise. 

Proactively drive IT implementation and help avoid costly delays 

New digital initiatives are more likely adopted when change management practices are engaged throughout a transformation. With a series of measurements for each phase of implementation, get critical user feedback so you can adjust to obstacles and reconfigure pain points before it’s too late.

Designed for today’s needs

Build on survey results by adding your operational and outcome data into the platform to see the bigger picture. 

Easy to use for anyone, regardless of their role. Data can be shared among team members for timely feedback, to facilitate collaboration and drive action plans.

If further support is needed, we can provide that. Our community of solvers and consulting services bring deep, sustained real-world experience to every business challenge.

Connect with us

Let’s talk about how Listen Platform can help you

Nik Shah

Principal, People Analytics Leader, PwC US


Dylan Galaty

Director, People Analytics and Employee Experience, PwC US


Please provide some information so we can answer any questions you have.

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