Transcend traditional CRM with cloud-based customer engagement solutions

Today’s customers expect anywhere, anytime access across any device—as well as a personalized experience based on past and present preferences. Savvy businesses are leveraging social, mobile, cloud technologies to deliver on these expectations.

Sophisticated customer engagement platforms connect everything to everything—seamlessly integrating sales, customer relationship management (CRM), customer service and social marketing applications. Cloud-based analytics capabilities enable real-time customer insight and action.

Businesses that combine innovative technologies with business transformation can win in today’s complex customer-centric market.

Digital technology is changing customer interaction

Designing Disruption and Distinguishing Brands

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US CEOs who say that digital technologies deliver high value in customer experience.

Today’s customers demand multi-channel, anywhere, anytime access

PwC’s 18th Annual Global CEO Survey

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say mobile technologies for customer engagement are strategically important.


US CEOs who say that digital technologies are creating high value in data & analytics.

Cloud-based analytics solutions help translate insight into action

PwC’s Global Data and Analytics Survey 2014

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say that Big Data has changed decision making at their organization.

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As a global alliance partner with Salesforce, we help clients transform their businesses with Salesforce technology combined with our strategy and business transformation capabilities. We leverage deep operational and industry experience to provide integrated solutions that map to our clients’ strategic business objectives. Our global teams deliver customized solutions that help create sustainable competitive advantage. We also help drive C-suite engagement and leverage data trends through powerful analytics to further differentiate client offerings.

PwC helps its clients to:

Develop a holistic customer engagement strategy

Develop a cloud-based customer engagement strategy that maps to your over-arching business goals and helps you keep pace in a customer-centric digital world. PwC helps consider all aspects of your business and deploy successful Salesforce solutions from strategy through execution.

Boost revenue, enhance customer connections

Better manage customer acquisition and interactions, and ultimately grow revenue, boost productivity and gain visibility into your business. We help strengthen customer connections with cloud capabilities that span sales, service and marketing to mobile, social and collaborative communities.

Listen, Analyze, Engage

Harness data across the sales, service and marketing function with cloud-based analytics capabilities to improve decision-making and the overall customer experience. PwC helps make it easier to explore data, uncover new insights and take action instantly from any device.

Enhance social enterprise collaboration

Align internal teams and functions for idea sharing, working and collaboration with Chatter, Communities and We provide the social tools to set goals and drive deals and customer satisfaction—within the context of your customer strategies.

Build custom applications

If you seek specific functionality to meet business needs through custom application development, we help deliver transformative applications for the mobile and socially connected enterprise through Our teams build custom applications to align with your business strategies and needs.

Build interactive communities

Accelerate innovation, interaction and communication with your partners and customers through Salesforce Communities. We can help you transition from your current portals to create powerful interactive communities within a structured and predictable migration framework.