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Switch on outcomes
Join us in San Francisco from September 17 - 19, 2024 for an incredible three days of connectivity, innovation and inspiration. As a pioneer sponsor, PwC is excited to step into the role of event ambassador and guide for our clients, curating relevant insights, stories and experiences that can help power the future of CRM.
Attendees can tap into exclusive opportunities to learn, network and interact with other trailblazers and our community of solvers against the backdrop of one of the world’s “largest and most trusted AI event”.
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PwC at Dreamforce 2024
Switch on storytelling
Get inspired by visionaries and peers in a variety of sessions designed to showcase how companies across sectors are applying Data + AI + CRM to future-proof their organizations and help deliver modern experiences.
Igniting Growth: Consumer Goods Business Model Reimagined
Featuring PepsiCo
Discover how Pepsi empowers their front office personas with a holistic 360-degree customer view, seamless online-offline sales interactions and AI-driven insights in CG Cloud.
12:30 – 1:10 pm PT
Metreon AMC, L2, Theater 7
Business transformation in technology powered by Salesforce
Featuring Trimble
Discover how one of “America’s most responsible companies” (as named by Newsweek) is reimagining value creation for customers through data-driven insights and AI-powered enhancements.
3:00 – 3:40 pm PT
Metreon AMC, L2, Theater 9
Unlock data for patient loyalty to drive revenue
Featuring Adventist Health
Hear how a 12-month multi-cloud project improved handle time, reduced abandonment, increased revenue, and automated PRM & referral processing to help meet patient expectations through data insights.
2:00 – 2:20 pm PT
Moscone West, L2, Astro Theater
Unlocking industry-leading customer experience in automotive
Discover customer transformation for elevated customer and employee experiences. Explore creating a customer-first vision for leading CX, a multi-cloud approach, AI use cases, and the future of CX.
9:45 – 10:25 am PT
Metreon AMC, L2, Theater 13
Fueling digital, growth-driven guest engagement with AI
Featuring Wyndham
Hear how Wyndham is reimagining customer journeys with a tech-powered approach that helps unify the guest & agent experience for greater efficiency, satisfaction and revenue growth.
10:15 – 10:55 am PT
InterContinental, L3, Grand Ballroom ABC
How two unique nonprofits power outcomes on Salesforce
Featuring 48in48 and AO Foundation
Get inspired by two distinct Nonprofit Cloud stories: community management for improving patient outcomes globally and volunteer tracking and reporting to help power their purposes digitally.
10:15 – 10:55 am PT
Metreon AMC, L2, Theater 10
Unleashing the power of Salesforce: revolutionize contact center and beyond
Featuring CareFirst
Join us to explore an AI-powered journey that transforms contact centers, enhancing both agent and member experiences. We'll delve into how combining holistic data and business intelligence with Salesforce platform can revolutionize your contact center operations.
2:00 – 2:20 pm PT
InterContinental, L3, Union Square
Reimagining the agent & customer experience in utilities
Featuring PG&E
Join us to learn PG&E is modernizing experiences for 16 million customers and 800 contact center agents with Salesforce Energy & Utility Cloud.
2:45 – 3:25 pm PT
Metreon AMC, L2, Theater 7
UX & productivity uplift for global mile transp. procurement
Featuring Amazon Logistics
Discover how revamping Salesforce with user-focused design, automation, and performance helps boost efficiency, satisfaction, and productivity for Amazon.
4:00 – 4:20 pm PT
Moscone North, LL, Campground, Theater 1
PwC’s Oasis Lounge
Immerse yourself in an atmosphere designed for connectivity, innovation, and inspiration with your peers and PwC’s community of solvers.
Whether you are a first-time attendee or a conference veteran, we have curated an exclusive experience for you, available to access throughout the event when you need a respite from the busy campground or want to transition from a face in the crowd to an active player in the conversation.
Switch on innovation
Immerse yourself in the future of customer-first innovation in a dynamic environment that can help foster collaboration, creativity, and transformative thinking.
Switch on connectivity
Engage with industry peers, thought leaders, and PwC's diverse ecosystem of clients and alliances to exchange ideas and industry-leading knowledge that can help fuel your Dreamforce 2024 investment.
Switch on knowledge
Reflect on the innovations presented on the campground in more intimate settings where peer dialogue can help lead to supercharged networking, clear takeaways and inspired action.
Roundtables taking place at our Oasis Lounge during Dreamforce 2024:
- AI in the AM: A Dreamforce Breakfast Panel
- Supercharging sales: the data and AI disruption
- Salesforce and PwC: the Voice of the Insurance Broker, Dreamforce Edition!
- Revolutionizing banking & wealth with GenAI: unleashing efficiency, growth, and customer satisfaction
- Revitalize provider network management leveraging Salesforce for healthcare payers
- Navigating the future of Pharma CRM: evolving customer engagement models and emerging technologies
- Unifying revenue operations
- Empowering utilities: unleashing a cohesive CRM strategy to help drive next-gen experiences
- Outlook on the forces shaping the future of CRM
- Reimagine revenue operations through smart AI and Slack
- Driving citizen experience excellence: the global case for change and AI innovations in public service
- Service + tech leaders unite to power the future of customer experience
- Belts, suspenders & SOX: gear up Salesforce, preventing pitfalls!
- Unlock efficiency: how PSA helps transform project delivery & can integrate seamlessly in your Lead to Revenue lifecycle
- Net Zero Cloud roundtable - the shift from compliance to value realization
Interested in joining one of these? Contact us through the form below.
Switch on AI outcomes with PwC and Salesforce
Learn how PwC’s human-led, tech-powered approach turns possibilities into outcomes with AI, Data, CRM and Salesforce.
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Human-centered AI powered by PwC and Salesforce
On-Demand Content: Data + AI + CRM
Explore session replays and hear perspectives from AI first movers across various industries who are driving breakthrough impact and outcomes.
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Mark your calendars now for September 17- 19, 2024 and get ready to power your AI enterprise. We can't wait to see you in San Francisco!
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