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Patient Services
50% of patients that enter a patient services program drop out within 45 days
What if you could engage with patients based on their preferences and unique needs?
Patient Services, a tech-enabled service, provides pharmaceutical companies and distributors with a sustainable and cost-effective approach customized to the unique needs of patients, health care providers (HCPs), and caregivers. Patient Services is PwC’s approach to help clients provide a connected and personalized experience to users that enables insights to better understand how to engage with patients and achieve efficient interactions.
Source: PwC analysis based on prior client engagement experience
Improve your patients’ treatment experience
Customized approach
Enable a personalized customer experience for patients, HCPs, and caregivers serving them based on their motivators, behaviors, and preferences to engage them through their preferred channels.
Speed to diagnosis
Enable patients to shorten the odyssey of finding a diagnosis for symptoms by providing early access to diagnostic infrastructure and testing.
End-to-end connectivity
Keep patients and caregivers connected, inspired, and informed — from diagnosis through treatment — leading to better engagement and outcomes.
Gain critical insights
Provide sales representatives and marketers with better data and information about HCPs and patients to help drive more effective and efficient interactions.
Our Patient Services solution is used by PwC and customized to support your unique needs. This flexible approach allows us to design your solution to include only the components necessary for your business.
Digital enrollment and lifecycle assistance
Profile creation, parallel HCP and Patient form completion, automated submission, and transparency into where the patient is at in the process via a tracker.
Patient and HCP portals
User friendly portal with user specific dashboards (patient, doctors, office assistants and case managers) and real-time automated program notifications.
Enhanced patient adherence
Adherence customized to product-specific needs leveraging integrations to help support (e.g. wearables, symptom tracking, nutrition tracking).
Enhanced reporting and analytics
Ability to customize reports and leverage enhanced analytics to help inform operational improvements and gain further insight into patient needs.
Three key differentiators that help improve your patient services experience
Patient Support
Enable clients to quickly implement an industry leading patient support program that seamlessly coordinates interactions between key stakeholders.
CAR-T Navigation
A digital platform to serve the needs of stakeholders across Clinical, Supply Chain, Commercial, as well as patients and HCPs, while being tailored for the nuances of the Cell and Gene Therapy ecosystem.
Patient Assistance
Modernize all aspects of your free medication program participation to help remove friction and improve the experience for patients and HCPs, while improving service delivery, lowering costs, and providing rich insights.
Leveraging technology to exceed patient expectations
Patient Support
Customize reports and leverage analytics that can inform operational improvements and gain further insight into patient needs. Assess your workflow through a portal with user-specific dashboards (patient, doctors, office assistants and case managers) and real-time automated program notifications.
CAR-T Navigation
Control manufacturing capacity, integrated scheduling of courier pick-ups/drop-offs, actionable product status dashboards, and end-to-end chain of custody reporting. Enroll patients into eligible therapies, schedule treatment touchpoints, enable patient “white glove” support, and manage treatment center qualification/access.
Patient Assistance
HCPs and patients utilize a digital channel to access their free medication program without being forced to go through a call center agent, mail, or fax to manage all aspects of program participation. This experience is available on desktop, smartphone, or tablet and allows patients to engage with PAPs on their own time, saving time for doctors and pharma companies with incomplete data.
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