PwC’s SmartAgent for Healthcare, powered by Salesforce Service Cloud and Mulesoft, helps health plans deliver seamless, integrated customer support to members. The solution enables customer service agents to leverage box workflows and call scripts to increase their efficiency in resolving member inquiries.
Improved agent/customer communication with multiple service channels.
Guided automated processes for support agents to quickly address and resolve member needs.
A self-service platform for members to easily access their medical information, read FAQs and file claims.
More efficient operations through optimization of contact center performance.
Scalability and flexibility to better support new services and products.
Insightful data on how quickly calls are being resolved and what types of inquiries are most common.