Skip to content Skip to footer
Home

Menu

Capabilities

Menu

Cybersecurity, privacy and forensics

Loading Results

PwC SmartAgent for Healthcare

Start adding items to your reading lists:
Sign in
or
Create your account
Save this item to:
This item has been saved to your reading list.

Offering digital experiences across the consumer journey

PwC’s SmartAgent for Healthcare, powered by Salesforce Service Cloud and Mulesoft, helps health plans deliver seamless, integrated customer support to members. The solution enables customer service agents to leverage box workflows and call scripts to increase their efficiency in resolving member inquiries.

Playback of this video is not currently available

Solution benefits

  • Improved agent/customer communication with multiple service channels.

  • Guided automated processes for support agents to quickly address and resolve member needs.

  • A self-service platform for members to easily access their medical information, read FAQs and file claims.

  • More efficient operations through optimization of contact center performance.

  • Scalability and flexibility to better support new services and products.

  • Insightful data on how quickly calls are being resolved and what types of inquiries are most common.

View the brochure PwC SmartAgent for Healthcare

Contact us

Reggie Walker

Reggie Walker

Partner, Global Salesforce Alliance and Competency Leader, PwC US

Linkedin Follow Twitter Follow Email
Adele Wentzel

Adele Wentzel

Principal, US Salesforce Practice Leader, PwC US

Linkedin Follow Email
Hide
Audit and assurance Consulting Tax services Newsroom Alumni US offices Contact us

© 2017 - Sun Jul 25 17:31:43 UTC 2021 PwC. All rights reserved. PwC refers to the US member firm or one of its subsidiaries or affiliates, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see www.pwc.com/structure for further details.