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As AI agents become a core part of how businesses operate, Agentforce — the agentic AI layer of the Salesforce platform — has emerged as a powerful tool to reshape how teams engage with customers, manage data and execute tasks. But as the technology becomes more capable, it also raises real questions around data security, regulatory obligations and enterprise risk. This whitepaper outlines five actionable steps organizations can take to configure Agentforce responsibly — balancing the drive for automation and performance with a strong foundation of cybersecurity and compliance.
Drawing on PwC’s cyber, data and tech risk experience, the paper offers guidance on securing sensitive data in Data Cloud, managing agent permissions and flows, implementing oversight protocols, and setting up safeguards to avoid semantic data leaks. Whether your organization is just starting to explore agentic AI or already has advanced configurations in place, this paper provides tangible ways to enhance performance while mitigating risk — especially in high-stakes or regulated environments.
Download the whitepaper
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