PwC is committed to protecting your privacy. This privacy statement describes why and how we collect, use and share personal information collected from individuals themselves or from other third parties, and provides information about individuals’ rights with respect to their personal information. We may use personal information provided to us for any of the purposes described in the relevant section of this privacy statement or as otherwise stated at the point of collection.
Our goal is to process personal information as necessary for our legitimate business purposes in a transparent manner. If you have any questions regarding our privacy practices, please contact us as set forth in the Contact Us section below.
“PwC” (and “we,” “us,” “our”) refers to PricewaterhouseCoopers LLP and such other PwC member firm in the US that: (1) is involved in providing or receiving services or products; (2) sends you communications; (3) posted a position for which you are applying; or (4) you have a role or relationship with, including through the use of and access to our websites and applications. Each member firm in the PwC network is a separate legal entity — be aware that if you are in a jurisdiction outside of the US, you may or may not have a direct relationship with us, but rather with one of our member firms. For further details, please see www.pwc.com/structure.
Use the buttons below to find out more about the sections of this statement that are relevant to you.
We collect and use business contact details for individuals associated with existing and potential PwC clients to manage and maintain our relationship with those individuals. Like most businesses, we use a customer relationship management system (the “PwC CRM”) to store personal information about our business contacts.
The collection of personal information about contacts and the addition of that personal information to the PwC CRM is initiated by PwC staff and may include name, employer name, title, phone, email and other business contact details. In addition, the PwC CRM may collect data from PwC email and calendar systems concerning interactions between PwC staff and business contacts.
When we send you emails, we may use technologies to determine whether the email has been opened and whether the links contained within the message have been clicked on. We may combine information collected through these means with other information we maintain about you to measure interest in our specific offerings and email campaigns, improve our offerings to specific target audiences, and tailor our interactions with you.
We use this information for the following business purposes:
Unless we are asked not to, we use client business contact details to provide information that we think will be of interest about PwC and our services. For example, we may send you industry updates and insights, information about other services that may be relevant to you, and invites to events.
Please review the Your choices section below for information about how you may unsubscribe from our mailing lists and exercise other rights.
Personal information will be retained in the PwC CRM for as long as we have, or need to keep a record of, a relationship with a business contact. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and to establish, exercise or defend our legal rights.
We may share personal information with third parties as described in the Information disclosure section below.
In addition, our business contacts are visible to and may be used by other PwC member firms to learn more about a contact, client or opportunity they have an interest in.
If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.
Our policy is to collect only the personal information necessary for agreed purposes, and we ask our clients only to share personal information with us when it is needed for those purposes. When we need to process personal information to provide our services, we ask our clients to provide the necessary information to the data subjects concerned regarding how PwC will process that personal information, as our clients are typically in the appropriate position to communicate this information to the data subjects (e.g., our clients’ employees or our clients’ customers).
Given the diversity of services we provide to clients (click here for information on our services), we process many categories of personal information, which may include:
Generally, we collect personal information from our clients or from third parties acting on the instructions of the client.
We use the above personal information for the following business purposes:
We are continually looking for ways to help our clients and improve our business and services. Where agreed with our clients, we may use information that we receive in the course of providing professional services for other lawful purposes, including analysis to better understand a particular issue, industry or sector, provide insights to our clients, improve our business, service delivery and offerings and develop new PwC technologies and offerings. To the extent that the information we receive in the course of providing professional services contains personal information, we will de-identify the information prior to using it for these purposes.
We retain the personal information processed by us for as long as is considered necessary for the purpose(s) for which it was collected. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and to establish, exercise or defend our legal rights.
We may share personal information with third parties as described in the Information disclosure section below.
In addition, we may share personal information with:
If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.
We may provide a separate privacy statement in connection with certain services provided to individuals, and where we do so, such privacy statement will apply to our processing of personal information in the performance of those services.
Generally, our policy is to collect only the personal information necessary for agreed purposes, and we ask our clients only to share personal information when it is needed for those purposes. When we need to process personal information relating to individuals other than our clients to provide our services, we ask our clients to provide the necessary information to other data subjects concerned, such as family members, regarding its use.
Given the diversity of the services we provide to individual clients (click here for information on our services), we process many categories of personal information, including as appropriate for the services we are providing:
For certain services, and when permitted by law, we may also collect sensitive or special categories of personal information. Examples of special categories include race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, genetic data, biometric data, sexual life or sexual orientation, and criminal records.
Generally, we collect personal information directly from our clients or from a third party acting on the instructions of the client.
We use personal information for the following business purposes:
We are continually looking for ways to help our clients and improve our business and services. Where agreed with our clients, we may use the information that we receive in the course of providing professional services for other lawful purposes, including analysis to better understand a particular issue, industry or sector, provide insights back to our clients, to improve our business, service delivery and offerings and to develop new PwC technologies and offerings. To the extent that the information that we receive in the course of providing professional services contains personal information, we will de-identify the information prior to using it for these purposes.
We retain the personal information processed by us for as long as is considered necessary for the purpose(s) for which it was collected. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and to establish, exercise or defend our legal rights.
We may share personal information with third parties as described in the Information disclosure section below.
In addition, we may share personal information with:
If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.
This section describes our privacy practices with respect to https://www.pwc.com and other PwC websites, applications and online services that link to this privacy statement (together referred to as the “Site”).
We may provide a separate privacy statement in connection with certain websites and applications that we offer, and where we do so, such privacy statement will apply to our collection and use of personal information collected through such websites and applications.
When you access or otherwise use our Site, we will collect information about you and how you interact with our Site. We may collect information about you through: (1) information you provide; (2) automatic tracking technologies; and (3) third parties.
When you access our Site, you may choose to provide information about yourself such as your name, address, email address, telephone number, fax number, job title, and company name. By way of example, you may choose to provide your information in the following circumstances:
For information about our collection and use of information received as part of an application for employment submitted through our Site or if you join our Talent Network or Talent Community through our Site, please see the Sourcing and recruitment of candidates section of this privacy statement.
For further information about our collection and use of information, such as login credentials, that we process in order to provide client users with access to the websites, applications, and other online services that we make available to clients in connection with our professional services, please see the Corporate clients section of this privacy statement.
We may use online identification technologies, such as cookies, web beacons, or pixels on some pages of our Site (“Tracking Technologies”). The information we collect using these technologies includes: IP address, browser type and language, access time, and referring website. Cookies are small text files placed on your hard drive that assist us in providing a more customized website experience. For example, a cookie can be used to store registration information in an area of the website so that a user does not need to re-enter it on subsequent visits to that area. PwC may use Tracking Technologies from marketing partners on our Site, third party sites, and social media platforms. These Tracking Technologies help to measure the efficacy of our marketing and awareness campaigns and to understand how visitors navigate to our Site from a PwC ad. We use these technologies to compile aggregated statistics about visitors who interact with PwC online content, to gauge the effectiveness of our ads and to better provide more pertinent information to our visitors.
PwC also uses website analytics providers which may set cookies in your browser. Site activity information collected by these analytics providers may be combined with personal information held by PwC. For more information about these third-party tools, please review our Cookie Disclosure.
To properly manage our Site we also log anonymous information on our operational systems and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our webmasters. This is to improve the web experience of our Site’s visitors and to provide us with an effective information resource.
When we send you emails, we may use technologies to determine whether the email has been opened and whether the links contained within the message have been clicked on. We may combine information collected through these means with other information we maintain about you in order to measure interest in our specific offerings and email campaigns, improve our offerings to specific target audiences, and tailor our interactions with you
We use the information we collect as described above for various purposes depending on the context in which we collected the information. For example, it may be necessary for us to process your information in order to process a transaction or provide a service you have requested or otherwise in accordance with a contract between us, or we may process your information in accordance with your prior consent (where you have provided such consent).
We also use the information we collect for the following business purposes:
We will retain the personal information collected by us through the Site for as long as is necessary for the purpose(s) for which it was collected as set out in this privacy statement, provided that personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards, and in order to establish, exercise or defend our legal rights.
We may share personal information with third parties as described in the Information disclosure section below.
In addition, our business contacts are visible to and used by other PwC member firms to learn more about a contact, client or opportunity they have an interest in.
Our Site may link to other websites which do not operate under PwC’s privacy practices. When you link to other websites, PwC’s privacy practices no longer apply. We encourage you to review each site’s privacy policy before disclosing any personal information.
PwC understands the importance of protecting children’s privacy, especially in an online environment. The Site is not intentionally designed for or directed at children under the age of 13 years. It is PwC’s policy never to knowingly collect or maintain personal information about children under the age of 13
Unsubscribe
Should you wish to unsubscribe from our mailing list or any registrations, we will provide instructions in the appropriate area of the Site or in communications to you.
Managing cookies
If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, you may refuse or delete one or more cookies and still access our Site, but Site functionality may be impaired. After you finish browsing our websites, you may delete Site cookies from your system if you wish.
Do not track
Do Not Track (“DNT”) is a privacy preference that you can set in your web browser to send a message to the website operator requesting not to be tracked. Currently, we do not respond to these DNT signals. For more information about DNT, visit https://allaboutdnt.com.
Other rights
For information about other rights you may have under applicable law, please see the Individuals’ rights section of this privacy statement.
If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.
We collect personal information concerning our own employees (partners, principals and staff) as well as contractors as part of the administration, management and promotion of our business activities.
Please refer to the privacy statements available on PwC’s intranet for information on the collection and processing of your personal information in relation to your role with PwC.
We collect and use personal information in connection with our sourcing activities, sometimes referred to as our “Talent Network” or “Talent Community,” and recruitment. When joining our Talent Network or Talent Community, you can do so independently or through the US firm’s formal application process for an open position.
If you are formally applying for one of the firm’s open positions, you will be presented separate privacy statements at the point of data collection during these processes. Should your formal application result in being extended and accepting an opportunity to join the firm, you will also be presented with privacy statements during the onboarding process. Please review those privacy statements for information about how PwC processes personal information in connection with recruitment and onboarding.
When providing information through the PwC US Careers webpage on our Site, please see the Users of our websites and applications section of this privacy statement for additional information about the collection and use of your information, including our use of Tracking Technologies. For more information about our use of Tracking Technologies, please review our Cookie Disclosure.
If you choose to join our Talent Network or Talent Community, which is independent of and may be done in conjunction with completing the firm’s formal employment application, we may collect the following personal information from you:
We may also obtain the following personal information about you from third party sources:
If you join our Talent Network or Talent Community during the recruitment application process, we may also use the information provided as part of your recruitment application for the purposes described below.
We use such personal information for the following business purposes:
Please review the Your choices section below for information about how you may unsubscribe from our mailing lists and exercise other rights.
We retain the personal information processed by us for as long as is considered necessary for the purpose(s) for which it was collected. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and in order to establish, exercise or defend our legal rights.
We may share personal information with third parties as described in the Information disclosure section below.
If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.
We collect and process personal information about our suppliers (including subcontractors and individuals associated with our suppliers and subcontractors) in order to manage the relationship, contract, to receive services from our suppliers and, where relevant, to provide professional services to our clients. The personal information is generally business card data and will include name, employer name, phone, email and other business contact details and the communications with us.
We use such personal information for the following business purposes:
Personal information will be retained about our contacts at our suppliers for as long as it is necessary for the purposes set out above (e.g., for as long as we have, or need to keep a record of, a relationship with a contact, which is for the duration of our relationship with a contact or their organization). Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and in order to establish, exercise or defend our legal rights.
We may share personal information with third parties as described in the Information disclosure section below.
Your California privacy rights
If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.
We may collect personal information from attendees and participants of PwC-sponsored events. When we do so, such information is provided directly and voluntarily by the visitor. Unless separate privacy terms are provided to the visitor at or in connection with the event, any personal information collected will be treated in accordance with the applicable section of this privacy statement.
We have security measures in place to protect our offices, such as secured entrance doors, visitor management procedures, security cameras, and an alarm activation system.
PwC offices are protected with security equipment at all entrance doors providing access control, auditing, and intrusion detection. The security camera system records activity at all entrance points and high security areas. The video images captured are securely stored and only accessed on a need to know basis for investigative purposes only (e.g., to look into an incident occurring at one of our locations). The recordings are stored for a minimum of 90 days. We may disclose video images to law enforcement bodies as requested and permitted by data protection law.
We require all visitors to first be screened through our video intercom at our reception floor before we provide access into our reception area. When at the reception desk, the visitor will record their visit and be greeted by their PwC contact person. The visitor log is maintained by the receptionist and is only used for investigative or emergency situations.
We monitor traffic on our guest WiFi networks using industry standard intrusion detection systems. This allows us to see limited information about a user’s network behaviors but will include being able to see at least the source and destination addresses the user is connecting from and to. We cannot inspect any encrypted traffic and therefore do not have access to any information (personal or otherwise) that the user might share via encrypted connections.
We may share personal information with third parties as described in the Information disclosure section below.
If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.
We collect personal information (such as name, contact details and contents of the communication) when an individual gets in touch with us with a question, complaint, comment, survey response or other feedback. In these cases, we will only use the information for the purpose of responding to and keeping a record of the communication. We may share personal information with third parties as described in the Information disclosure section below.
If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.
PwC has implemented generally accepted standards of technology and operational security designed to protect personal information from loss, misuse, alteration or destruction. Only authorized PwC personnel and the third parties described in this privacy statement are provided access to personal information and these employees and third parties have agreed to maintain the confidentiality of this information. Please note that in the unlikely event that we might need to contact you about a matter involving your personal information, we may email you about the matter.
We are part of a global network of firms and in common with other professional service providers, we use third parties located in other countries to help us run our business. As a result, personal information may be transferred outside the countries where we and our clients are located. This includes transfers to countries outside the European Economic Area (“EEA”) and to countries that may not have laws that provide the same degree of protection for personal information as your home country. In accordance with applicable legal requirements, we take appropriate measures to facilitate adequate protection for any information so transferred.
Where we transfer personal information outside of the EEA to a country or framework not determined by the European Commission as providing an adequate level of protection for personal information, the transfers will be under an agreement which covers European Union requirements for such transfers, such as standard contractual clauses. The European Commission approved standard contractual clauses are available here.
PricewaterhouseCoopers LLP and its affiliated U.S. subsidiaries also adhere to the EU - U.S. Privacy Shield Framework and the Swiss - U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce. To learn more, see our Privacy Shield Policy.
We will only share personal information with others for a business purpose and when we are legally permitted to do so. When we share information with others, we put contractual arrangements and security mechanisms in place as appropriate to protect the information and to comply with our information protection, confidentiality and security standards.
In addition to any information sharing practices described in the relevant section under Our processing activities, we share personal information with the following categories of recipients:
Name |
Role |
Address |
Amazon Web Services (AWS), Amazon.com, Inc. |
Cloud IaaS and PaaS
|
410 Terry Avenue N, Seattle, WA 98109, USA
Data centers located in a number of locations around the world (see AWS website) |
Google LLC |
Cloud collaboration tools
|
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Data centers located in a number of locations around the world (see Google website) |
Infosys |
Back-office IT outsourcing provider |
Electronic City, Bangalore, India |
Iron Mountain Inc. |
Shredding/document destruction and GDC media/hardware sanitization and destruction provider and backup tape rotation |
One Federal Street Boston, MA, 02110, USA |
Microsoft Corporation |
Cloud IaaS and PaaS |
One Microsoft Way, Redmond, WA 98052, USA
Data centers located in a number of locations around the world (see Microsoft website) |
Micro Focus International plc |
Laptop backup solution |
3000 Hanover Street, Palo Alto, CA, USA |
Oracle Corporation |
Software and cloud services |
500 Oracle Parkway Redwood Shores, CA 94065, USA |
Palo Alto Networks, Inc. |
Cloud network/infrastructure services |
3000 Tannery Way, Santa Clara, CA 95054, USA |
QTS Realty Trust, Inc. |
Data center hosting facility |
12851 Foster St. Overland Park, KS 66213, USA |
Salesforce.com, Inc |
Customer relationship management system |
415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA |
Tata Consultancy Services (TCS) |
Back-office IT outsourcing provider |
Mumbai, Maharashtra, India |
Unsubscribe
Should you wish to unsubscribe from our mailing list or any registrations, we will provide instructions in the appropriate area of the Site or in communications to you.
Users of our websites and applications
Please see the Users of our websites and applications section of this privacy statement for additional information about your choices in relation to personal information we collect through the Site.
California privacy rights
If you are a California resident, please click here for information about your California privacy rights.
European Economic Area Privacy Rights
If you are an individual located in the European Economic Area, in certain circumstances under applicable law (specifically in connection with certain services that we provide), you may have the right to access or obtain a copy of your personal information, to rectify your personal information, to have your personal information deleted, to restrict the processing of your personal information, to object to the processing of your personal information, to data portability, and to withdraw your consent for processing (where processing is based on your consent). Please note that if you withdraw your consent, we may not be able to provide you the services for which it was necessary to process your information based on your consent.
To submit a request relating to any of these rights, please use our request form. We will respond to your request within a reasonable timeframe in accordance with applicable law.
We hope that you won’t ever need to, but if you do want to complain about our use of personal information, please send us a message with the details of your complaint by completing our general contact form. You may also contact our EU Representative, PwC Malta by completing our EU Representative contact form. Applicable laws may also give you the right to lodge a complaint with the data protection authority in your country.
PwC may update this privacy statement at any time by publishing an updated version here. You can access the most current version of this privacy statement at any time on this site.
If you have questions about this privacy statement or about our privacy practices, please contact us by completing our general contact form.