Privacy Statement

Corporate clients (and individuals associated with our corporate clients)

Our policy is to collect only the personal information necessary for agreed purposes, and we ask our clients only to share personal information with us when it is needed for those purposes. When we need to process personal information to provide our services, we ask our clients to provide the necessary information to the data subjects concerned regarding how PwC will process that personal information, as our clients are typically in the appropriate position to communicate this information to the data subjects (e.g., our clients’ employees or our clients’ customers).

Information collection

Given the diversity of services we provide to clients (click here for information on our services), we process many categories of personal information, which may include:

• Personal details (e.g., name, age/date of birth, gender, marital status, country of residence);
• Contact details (e.g., email address, phone number, postal address);
• Login credentials (e.g., email address or username, password);
  
• Financial details (e.g., salary, payroll details and other financial-related details such as income, investments and other financial interests, benefits, tax status);
• Survey responses;
  
• Job details (e.g., role, grade, experience, performance information and other information about management and employees); and
• For certain client engagements, we may process sensitive or special categories of personal information (such as in performing know your client checks, which may involve us processing government identification documents that may contain biometric data).

Generally, we collect personal information from our clients or from third parties acting on the instructions of the client. 

Information use

We use the above personal information for the following business purposes:

• Providing professional services and products
  We provide a diverse range of professional services (click here for information on our services) and products. Some of our services require us to process personal information to provide advice and deliverables. We may also seek feedback and opinions in quick surveys, quizzes or benchmarking surveys.
• Security, quality and risk management activities
  • Personal information, such as client users’ login credentials, may be processed to administer and manage our websites, applications, and other online services that we make available to clients, including to confirm and authenticate identity and prevent unauthorized access. Please see the Users of our websites and applications section of this privacy statement for additional information about how such information may be used.
    
  • Personal information may be processed as part of the security monitoring that we undertake to detect, investigate and resolve security threats — for example, automated scans to identify harmful emails (e.g., phishing attempts).
  •  We monitor the services provided to clients for quality purposes and risk management purposes, which may involve processing personal information stored on the relevant client file.
  • We collect and hold personal information as part of our client engagement and acceptance procedures, including carrying out searches using publicly available sources — such as internet searches and sanctions lists — to help identify politically exposed persons and heightened risk individuals and organizations and checking that there are no issues that would prevent us from working with a particular client — such as sanctions, criminal convictions, conduct or other reputational issues, including with respect to company directors.
• Complying with any requirement of law, regulation or a professional body of which we are a member
  As with any provider of professional services, we are subject to legal, regulatory and professional obligations. Subject to these obligations, and as described in the Information retention section below, we need to keep certain records to demonstrate that our services are provided in compliance with those obligations, and those records may contain personal information.

We are continually looking for ways to help our clients and improve our business and services. Where agreed with our clients, we may use information that we receive in the course of providing professional services for other lawful purposes, including analysis to better understand a particular issue, industry or sector, provide insights to our clients, improve our business, service delivery and offerings and develop new PwC technologies and offerings. To the extent that the information we receive in the course of providing professional services contains personal information, we will de-identify the information prior to using it for these purposes.

Information retention

We retain the personal information processed by us for as long as is considered necessary for the purpose(s) for which it was collected. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and to establish, exercise or defend our legal rights.

Information sharing

We may share personal information with third parties as described in the Information disclosure section below.

In addition, we may share personal information with:

• Third party organizations that assist us in providing services
  On certain client engagements, pursuant to our agreements with such clients, we may engage or otherwise work with other providers to help us provide professional services to our clients.
• Our clients
  Where we need to process personal information to provide professional services to our clients, we may share personal information in our deliverables, such as the reports we create.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Individual clients of PwC services

We may provide a separate privacy statement in connection with certain services provided to individuals, and where we do so, such privacy statement will apply to our processing of personal information in the performance of those services.

Generally, our policy is to collect only the personal information necessary for agreed purposes, and we ask our clients only to share personal information when it is needed for those purposes. When we need to process personal information relating to individuals other than our clients to provide our services, we ask our clients to provide the necessary information to other data subjects concerned, such as family members, regarding its use.

Information collection

Given the diversity of the services we provide to individual clients (click here for information on our services), we process many categories of personal information, including as appropriate for the services we are providing:

• contact details (e.g., email address, phone number, postal address);
• business activities (e.g., job details, role, experience);
• family information (e.g., dependents and other household information); and
• financial details (e.g., salary, payroll details and other financial-related details such as income, investments and other financial interests, benefits, tax status).

For certain services, and when permitted by law, we may also collect sensitive or special categories of personal information. Examples of special categories include race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, genetic data, biometric data, sexual life or sexual orientation, and criminal records.

Generally, we collect personal information directly from our clients or from a third party acting on the instructions of the client. 

Information use

We use personal information for the following business purposes:

• Providing professional services. We provide a diverse range of professional services (click here for information on our services). Some of our services require us to process personal information to provide advice and deliverables. For example, we may use personal information to provide individual tax advice, immigration services or pension advice.
• Administering, managing and developing our businesses and services. We may process personal information to run our business, including:
  • managing our relationship with clients;
  • developing our businesses and services (such as identifying client needs and improvements in service delivery);
  • maintaining and using IT systems;
  • conducting quick surveys, quizzes or benchmarking surveys;
  • hosting or facilitating the hosting of events; and
  • administering and managing our website and systems and applications.
• Security, quality and risk management activities
  • Personal information may be processed as part of the security monitoring that we undertake. For example, automated scans to identify harmful emails.
  • We monitor the services provided to clients for quality purposes, which may involve processing personal information stored in the relevant client file. We have policies and procedures in place to monitor the quality of our services and manage risks in relation to client engagements.
  • We collect and hold personal information as part of our client engagement and acceptance procedures, including carrying out searches using publicly available sources — such as internet searches and sanctions lists — to help identify politically exposed persons and heightened risk individuals and organizations and checking that there are no issues that would prevent us from working with a particular client — such as sanctions, criminal convictions, conduct or other reputational issues, including with respect to company directors.
• Providing our clients and prospective clients with information about us and our range of services. With consent or otherwise in accordance with applicable law, we use client contact details to provide information that we think will be of interest about us and our services — for example, industry updates and insights, other services that may be relevant and invites to events.
• Complying with any requirement of law, regulation or a professional body of which we are a member. As with any provider of professional services, we are subject to legal, regulatory and professional obligations. Subject to these obligations, as described in the Information retention section below, we need to keep certain records to demonstrate that our services are provided in compliance with those obligations and those records may contain personal information.

We are continually looking for ways to help our clients and improve our business and services. Where agreed with our clients, we may use the information that we receive in the course of providing professional services for other lawful purposes, including analysis to better understand a particular issue, industry or sector, provide insights back to our clients, to improve our business, service delivery and offerings and to develop new PwC technologies and offerings. To the extent that the information that we receive in the course of providing professional services contains personal information, we will de-identify the information prior to using it for these purposes.

Information retention

We retain the personal information processed by us for as long as is considered necessary for the purpose(s) for which it was collected. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and to establish, exercise or defend our legal rights.

Information sharing

We may share personal information with third parties as described in the Information disclosure section below.

In addition, we may share personal information with:

• Third party organizations that assist us in providing services
  On certain client engagements, pursuant to our agreements with such clients, we may engage or otherwise work with other providers to help us provide professional services to our clients.
• Our clients
  Where we need to process personal information to provide professional services to our clients, we may share personal information in our deliverables (such as the reports we create).

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Users of our websites and applications

This section describes our privacy practices with respect to https://www.pwc.com and other PwC websites, applications and online services that link to this privacy statement (together referred to as the “Site”).

We may provide a separate privacy statement in connection with certain websites and applications that we offer, and where we do so, such privacy statement will apply to our collection and use of personal information collected through such websites and applications.

Information collection

When you access or otherwise use our Site, we will collect information about you and how you interact with our Site. We may collect information about you through: (1) information you provide; (2) automatic tracking technologies; and (3) third parties.

Information you provide

When you access our Site, you may choose to provide information about yourself such as your name, address, email address, telephone number, fax number, job title, and company name. By way of example, you may choose to provide your information in the following circumstances:

• Subscription or ordering newsletters and/or publications;
• Participation in "join our mailing list" initiatives;
• Participation in bulletin boards, discussion, or message forums;
• Entering quick surveys, quizzes or benchmarking surveys;
• Registration for events and conferences;
• Registration for premium online services;
• Contacting us for further information;
• Visiting our Site while logged into a social media platform.

For information about our collection and use of information received as part of an application for employment submitted through our Site or if you join our Talent Network or Talent Community through our Site, please see the Sourcing and recruitment of candidates section of this privacy statement.

For further information about our collection and use of information, such as login credentials, that we process in order to provide client users with access to the websites, applications, and other online services that we make available to clients in connection with our professional services, please see the Corporate clients section of this privacy statement.

Automatically collected information

We may use online identification technologies, such as cookies, web beacons, or pixels on some pages of our Site (“Tracking Technologies”). The information we collect using these technologies includes: IP address, browser type and language, access time, and referring website. Cookies are small text files placed on your hard drive that assist us in providing a more customized website experience. For example, a cookie can be used to store registration information in an area of the website so that a user does not need to re-enter it on subsequent visits to that area. PwC may use Tracking Technologies from marketing partners on our Site, third party sites, and social media platforms. These Tracking Technologies help to measure the efficacy of our marketing and awareness campaigns and to understand how visitors navigate to our Site from a PwC ad. We use these technologies to compile aggregated statistics about visitors who interact with PwC online content, to gauge the effectiveness of our ads and to better provide more pertinent information to our visitors.

Third-party analytics

PwC also uses website analytics providers which may set cookies in your browser. Site activity information collected by these analytics providers may be combined with personal information held by PwC. For more information about these third-party tools, please review our Cookie Disclosure. 

To properly manage our Site we also log anonymous information on our operational systems and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our webmasters. This is to improve the web experience of our Site’s visitors and to provide us with an effective information resource.

When we send you emails, we may use technologies to determine whether the email has been opened and whether the links contained within the message have been clicked on. We may combine information collected through these means with other information we maintain about you in order to measure interest in our specific offerings and email campaigns, improve our offerings to specific target audiences, and tailor our interactions with you

Information use

We use the information we collect as described above for various purposes depending on the context in which we collected the information. For example, it may be necessary for us to process your information in order to process a transaction or provide a service you have requested or otherwise in accordance with a contract between us, or we may process your information in accordance with your prior consent (where you have provided such consent).

We also use the information we collect for the following business purposes:

• Operating and improving the Site;
• Fulfilling your orders and requests;
• Managing your registration preferences;
• Customizing the Site for you;
• Understanding how the Site is being used;
• Exploring ways to develop and grow our business;
• Maintaining and improving the safety and security of the Site;
• Preventing and enhancing protection against fraud, spam, harassment, intellectual property infringement, crime and security risks;
• Sending you renewal notifications and/or service notifications;
• Conducting customer satisfaction surveys;
• Improving our products and services;
• Running our operations;
• Complying with law and legal obligations;
• Responding to your inquiries; and
• Sending communications about PwC products, services, and events.

Information retention

We will retain the personal information collected by us through the Site for as long as is necessary for the purpose(s) for which it was collected as set out in this privacy statement, provided that personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards, and in order to establish, exercise or defend our legal rights.

Information sharing

We may share personal information with third parties as described in the Information disclosure section below.

In addition, our business contacts are visible to and used by other PwC member firms to learn more about a contact, client or opportunity they have an interest in.

Third party sites

Our Site may link to other websites which do not operate under PwC’s privacy practices. When you link to other websites, PwC’s privacy practices no longer apply. We encourage you to review each site’s privacy policy before disclosing any personal information.

Children

PwC understands the importance of protecting children’s privacy, especially in an online environment. The Site is not intentionally designed for or directed at children under the age of 13 years. It is PwC’s policy never to knowingly collect or maintain personal information about children under the age of 13

Your choices

Unsubscribe

Should you wish to unsubscribe from our mailing list or any registrations, we will provide instructions in the appropriate area of the Site or in communications to you.

Managing cookies

If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, you may refuse or delete one or more cookies and still access our Site, but Site functionality may be impaired. After you finish browsing our websites, you may delete Site cookies from your system if you wish.

Do not track

Do Not Track (“DNT”) is a privacy preference that you can set in your web browser to send a message to the website operator requesting not to be tracked. Currently, we do not respond to these DNT signals. For more information about DNT, visit https://allaboutdnt.com.

Other rights

For information about other rights you may have under applicable law, please see the Individuals’ rights section of this privacy statement.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Personnel

We collect personal information concerning our own employees (partners, principals and staff) as well as contractors as part of the administration, management and promotion of our business activities.

Please refer to the privacy statements available on PwC’s intranet for information on the collection and processing of your personal information in relation to your role with PwC.

Back to the list of our processing activities

Sourcing and recruitment of candidates

We collect and use personal information in connection with our sourcing activities, sometimes referred to as our “Talent Network” or “Talent Community,” and recruitment. When joining our Talent Network or Talent Community, you can do so independently or through the US firm’s formal application process for an open position.

If you are formally applying for one of the firm’s open positions, you will be presented separate privacy statements at the point of data collection during these processes. Should your formal application result in being extended and accepting an opportunity to join the firm, you will also be presented with privacy statements during the onboarding process. Please review those privacy statements for information about how PwC processes personal information in connection with recruitment and onboarding.

When providing information through the PwC US Careers webpage on our Site, please see the Users of our websites and applications section of this privacy statement for additional information about the collection and use of your information, including our use of Tracking Technologies. For more information about our use of Tracking Technologies, please review our Cookie Disclosure.

Information collection

If you choose to join our Talent Network or Talent Community, which is independent of and may be done in conjunction with completing the firm’s formal employment application, we may collect the following personal information from you:

• Contact details (e.g., name, email, telephone number);
• Education, academic and professional qualifications;
• Locations and interest in global opportunities;
• Employment history;
• Your responses to surveys, if you choose to participate;
  
• Areas of interest and specialized knowledge/subject matter; and
• Other information included on your resume/CV that you choose to submit.

We may also obtain the following personal information about you from third party sources:

• Social media profile information, if you choose to provide us with a link to your profile page; and
• Information from social media sites of which you are a member, specific to your engagement with our recruitment campaigns.

If you join our Talent Network or Talent Community during the recruitment application process, we may also use the information provided as part of your recruitment application for the purposes described below.

Information use

We use such personal information for the following business purposes:

• To attract talent and market opportunities at PwC including by arranging, hosting and participating in events, marketing and advertising opportunities, including on social media, and using recruiters to help find talent for us.
• To identify and source talent including by searching our talent pool and publicly available sources (such as professional networking and job websites of which you are a member).
•  To evaluate you for open positions that match your interests and experience throughout the PwC network, manage your talent profile, send you email notifications, surveys and other announcements, request additional information or otherwise contact you regarding recruitment, events, thought leadership, or other opportunities we believe may be of interest to you.
• To conduct statistical analyses and create reports, including regarding use of our careers websites, reports on PwC recruitment activities, analyses of candidate sourcing channels, and other requirements under US laws and regulations.
• To administer and manage our careers websites and communicate with you about careers at PwC.
• Any other purposes stated when you provide the information to PwC.

Please review the Your choices section below for information about how you may unsubscribe from our mailing lists and exercise other rights.

Information retention

We retain the personal information processed by us for as long as is considered necessary for the purpose(s) for which it was collected. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and in order to establish, exercise or defend our legal rights.

Information sharing

We may share personal information with third parties as described in the Information disclosure section below.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Suppliers (including subcontractors and individuals associated with our suppliers and subcontractors)

Information collection

We collect and process personal information about our suppliers (including subcontractors and individuals associated with our suppliers and subcontractors) in order to manage the relationship, contract, to receive services from our suppliers and, where relevant, to provide professional services to our clients. The personal information is generally business card data and will include name, employer name, phone, email and other business contact details and the communications with us.

Information use

We use such personal information for the following business purposes:

• Receiving services. We process personal information in relation to our suppliers and their staff as necessary to receive the services. For example, where a supplier is providing us with facilities management or other outsourced services, we will process personal information about those individuals that are providing services to us.
• Providing professional services to clients. Where a supplier is helping us to deliver professional services to our clients, we process personal information about the individuals involved in providing the services in order to administer and manage our relationship with the supplier and the relevant individuals and to provide such services to our clients (for example, where our supplier is providing people to work with us as part of a PwC team providing professional services to our clients).
• Administering, managing and developing our businesses and services. We may process personal information in order to run our business, including:
  • managing our relationship with suppliers;
  • developing our businesses and services (such as identifying client needs and improvements in service delivery);
  • maintaining and using IT systems;
  • conducting surveys;
    
  • hosting or facilitating the hosting of events; and
  • administering and managing our website and systems and applications.
• Security, quality and risk management activities. We have security measures in place to protect our and our clients’ information (including personal information), which involves detecting, investigating and resolving security threats. Personal information may be processed as part of the security monitoring that we undertake; for example, automated scans to identify harmful emails. We have policies and procedures in place to monitor the quality of our services and manage risks in relation to our suppliers. We collect and hold personal information as part of our supplier contracting procedures. We monitor the services provided for quality purposes, which may involve processing personal information.
• Providing information about us and our range of services. Unless we are asked not to, we use business contact details to provide information that we think will be of interest about us and our services -- for example, industry updates and insights, other services that may be relevant and invites to events.
• Complying with any requirement of law, regulation or a professional body of which we are a member. As with any provider of professional services, we are subject to legal, regulatory and professional obligations. We need to keep certain records to demonstrate that our services are provided in compliance with those obligations and those records may contain personal information.

Information retention

Personal information will be retained about our contacts at our suppliers for as long as it is necessary for the purposes set out above (e.g., for as long as we have, or need to keep a record of, a relationship with a contact, which is for the duration of our relationship with a contact or their organization). Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and in order to establish, exercise or defend our legal rights.

Information sharing

We may share personal information with third parties as described in the Information disclosure section below.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Attendees of PwC events

We may collect personal information from attendees and participants of PwC-sponsored events. When we do so, such information is provided directly and voluntarily by the visitor. Unless separate privacy terms are provided to the visitor at or in connection with the event, any personal information collected will be treated in accordance with the applicable section of this privacy statement. 

Back to the list of our processing activities

Visitors to our offices

We have security measures in place to protect our offices, such as secured entrance doors, visitor management procedures, security cameras, and an alarm activation system.

Security system

PwC offices are protected with security equipment at all entrance doors providing access control, auditing, and intrusion detection. The security camera system records activity at all entrance points and high security areas. The video images captured are securely stored and only accessed on a need to know basis for investigative purposes only (e.g., to look into an incident occurring at one of our locations). The recordings are stored for a minimum of 90 days. We may disclose video images to law enforcement bodies as requested and permitted by data protection law.

Visitor records

We require all visitors to first be screened through our video intercom at our reception floor before we provide access into our reception area. When at the reception desk, the visitor will record their visit and be greeted by their PwC contact person. The visitor log is maintained by the receptionist and is only used for investigative or emergency situations.

Guest WiFi

We monitor traffic on our guest WiFi networks using industry standard intrusion detection systems. This allows us to see limited information about a user’s network behaviors but will include being able to see at least the source and destination addresses the user is connecting from and to. We cannot inspect any encrypted traffic and therefore do not have access to any information (personal or otherwise) that the user might share via encrypted connections.

Information sharing

We may share personal information with third parties as described in the Information disclosure section below.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Others who get in touch with us

We collect personal information (such as name, contact details and contents of the communication) when an individual gets in touch with us with a question, complaint, comment, survey response or other feedback. In these cases, we will only use the information for the purpose of responding to and keeping a record of the communication. We may share personal information with third parties as described in the Information disclosure section below.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities