Privacy Statement

Business contacts

Information collection

We collect and use business contact details for individuals associated with existing and potential PwC clients to manage and maintain our relationship with those individuals. Like most businesses, we use a customer relationship management system (the “PwC CRM”) to store personal information about our business contacts.

The collection of personal information about contacts and the addition of that personal information to the PwC CRM is initiated by PwC staff and may include name, employer name, title, phone, email and other business contact details. In addition, the PwC CRM may collect data from PwC email and calendar systems concerning interactions between PwC staff and business contacts.

When we send you emails, we may use technologies to determine whether the email has been opened and whether the links contained within the message have been clicked on. We may combine information collected through these means with other information we maintain about you to measure interest in our specific offerings and email campaigns, improve our offerings to specific target audiences, and tailor our interactions with you.

Information use

We use this information for the following business purposes:

• Administering, managing and developing our business and services. We may process personal information to run our business, including:
  • managing our relationship and communicating with clients;
  • providing services to our clients;
  • developing our business and services, such as identifying client needs and improvements in service delivery and learning more about a client relationship opportunity we or other PwC member firms have an interest in;
  • performing internal analytics;
  • maintaining and using IT systems;
  • hosting or facilitating the hosting of events; and administering and managing our website, systems, and applications.

• Providing information about us and our range of services. Unless we are asked not to, we use client business contact details to provide information that we think will be of interest about PwC and our services. For example, we may send you industry updates and insights, information about other services that may be relevant to you, and invitations to events.

Please review the Individual rights section below for information about how you may unsubscribe from our mailing lists and exercise other rights.

Information retention

Personal information will be retained in the PwC CRM for as long as we have, or need to keep a record of, a relationship with a business contact. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and to establish, exercise or defend our legal rights.

Information disclosure

We may disclose personal information as described in the Information disclosure section below.

In addition, business contacts stored in the PwC CRM may be accessed by other PwC member firms for the purposes described above.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Corporate clients (and individuals associated with our corporate clients)

Our policy is to collect only the personal information necessary for agreed purposes, and we ask our clients only to share personal information with us when it is needed for those purposes. When we need to process personal information to provide our services, we ask our clients to provide the necessary information to the data subjects concerned regarding how PwC will process that personal information, as our clients are typically in the appropriate position to communicate this information to the data subjects (e.g., our clients’ employees or our clients’ customers).

Information collection

Given the diversity of services we provide to clients (click here for information on our services), we process many categories of personal information, which may include:

• Personal details (e.g., name, age/date of birth, gender, marital status, country of residence);
• Contact details (e.g., email address, phone number, postal address);
• Login credentials (e.g., email address or username, password);
• Financial details (e.g., salary, payroll details and other financial-related details such as income, investments and other financial interests, benefits, tax status);
• Survey or quiz responses;
• Job details (e.g., role, grade, experience, performance information and other information about management and employees); and
• For certain client engagements, we may process sensitive or special categories of personal information (such as in performing know your client checks, which may involve us processing government identification documents that may contain biometric data).

We generally collect such personal information from our clients or from third parties acting on the instructions of the client, but in limited cases may collect information directly from the data subjects or from publicly available sources, in each case on behalf of our clients.

Information use

We use the above personal information for the following business purposes:

• Providing professional services and products
  We provide a diverse range of professional services (click here for information on our services) and products. Some of our services require us to process personal information to provide advice and deliverables. We may also seek feedback and opinions.

• Security, quality and risk management activities
  • Personal information, such as client users’ login credentials, may be processed to administer and manage our websites, applications, and other online services that we make available to clients, including to confirm and authenticate identity and prevent unauthorized access. Please see the Users of our websites and applications section of this privacy statement for additional information about how such information may be used.
  • Personal information may be processed as part of the security monitoring that we undertake to detect, investigate and resolve security threats — for example, automated scans to identify harmful emails (e.g., phishing attempts).
  • We monitor the services provided to clients for quality purposes and risk management purposes, which may involve processing personal information stored on the relevant client file.
  • We collect personal information as part of our client engagement and acceptance procedures, including carrying out searches using publicly available and/or third party sources to help identify heightened risk individuals and organizations and check that there are no issues that would prevent us from working with a particular client, such as sanctions, criminal convictions, conduct or other reputational issues, including with respect to company directors.
• Complying with any requirement of law, regulation or a professional body of which we are a member
  • As with any provider of professional services, we are subject to legal, regulatory and professional obligations. Subject to these obligations, and as described in the Information retention section below, we need to keep certain records to demonstrate that our services are provided in compliance with those obligations, and those records may contain personal information.

We are continually looking for ways to help our clients and improve our business and services. Where agreed with our clients, we may use information that we receive in the course of providing professional services for other lawful purposes, including analysis to better understand a particular issue, industry or sector, provide insights to our clients, improve our business, service delivery and offerings, and develop new PwC technologies and offerings. To the extent that we receive personal information that has already been de-identified, we will maintain and use such information in a deidentified fashion and not attempt to re-identify such information.

Information retention

We retain the personal information processed by us in accordance with the terms of our client agreements and in accordance with our retention policy.

Information disclosure

We may disclose personal information as described in the Information disclosure section below. In addition, we may disclose personal information to:

• Third party organizations that assist us in providing services
  On certain client engagements, pursuant to our agreements with such clients, we may engage or otherwise work with other providers to help us provide professional services to our clients.
• Our clients
  Where we need to process personal information to provide professional services to our clients, we may include personal information in our deliverables, such as the reports we create.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Individual clients of PwC services

We may provide a separate privacy statement in connection with certain services provided to individuals, and where we do so, such privacy statement will apply to our processing of personal information in the performance of those services.

Generally, our policy is to collect only the personal information necessary for agreed purposes, and we ask our clients only to share personal information when it is needed for those purposes. When we need to process personal information relating to individuals other than our clients to provide our services, we ask our clients to provide the necessary information to other data subjects concerned, such as family members, regarding its use.

Information collection

Given the diversity of the services we provide to individual clients (click here for information on our services), we process many categories of personal information, including, as appropriate for the services we are providing:

• contact details (e.g., email address, phone number, postal address);
• business activities (e.g., job details, role, experience);
• family information (e.g., dependents and other household information);
• financial details (e.g., salary, payroll details and other financial-related details such as income, investments and other financial interests, benefits, tax status); and
• survey responses.

For certain services, and when permitted by law, we may also collect sensitive or special categories of personal information. Examples of sensitive or special categories include social security, driver’s license, state identification card, or passport numbers; certain financial account details; information revealing racial or ethnic origin, religious or philosophical beliefs, sexual life/orientation, union membership, or political opinions; health information; genetic data; biometric data; precise geolocation data; and criminal records.

Generally, we collect personal information directly from our clients or from a third party acting on the instructions of the client.

Information use

We use personal information for the following business purposes:

• Providing professional services
  We provide a diverse range of professional services (click here for information on our services). Some of our services require us to process personal information to provide advice and deliverables. For example, we may use personal information to provide individual tax advice.
• Administering, managing and developing our businesses and services
  We may process personal information to run our business, including:
  
  • managing our relationship and communicating with clients;
  • developing our businesses and services (such as identifying client needs and improvements in service delivery);
  • maintaining and using IT systems; hosting or facilitating the hosting of events; and
  • administering and managing our website and systems and applications.
• Security, quality and risk management activities
  
  • Personal information may be processed as part of the security monitoring that we undertake. For example, automated scans to identify harmful emails (e.g., phishing emails).
  • We monitor the services provided to clients for quality purposes, which may involve processing personal information stored in the relevant client file. We have policies and procedures in place to monitor the quality of our services and manage risks in relation to client engagements.
  • We collect and hold personal information as part of our client engagement and acceptance procedures, including carrying out searches using publicly available sources and third party sources — such as internet searches and sanctions lists
  • to help identify politically exposed persons and heightened risk individuals and organizations and checking whether there are issues that should be considered in determining whether to work with a particular client — such as sanctions, criminal convictions, conduct or other reputational issues, including with respect to company directors.
• Providing our clients and prospective clients with information about us and our range of services
  With consent or otherwise in accordance with applicable law, we use client contact details to provide information that we think will be of interest about us and our services — for example, industry updates and insights, other services that may be relevant and invitations to events.
• Complying with any requirement of law, regulation or a professional body of which we are a member
  As with any provider of professional services, we are subject to legal, regulatory and professional obligations. Subject to these obligations, as described in the Information retention section below, we need to keep certain records to demonstrate that our services are provided in compliance with those obligations and those records may contain personal information.

We are continually looking for ways to help our clients and improve our business and services. Where agreed with our clients, we may use the information that we receive in the course of providing professional services for other lawful purposes, including analysis to better understand a particular issue, industry or sector, provide insights back to our clients, to improve our business, service delivery and offerings and to develop new PwC technologies and offerings. To the extent that we receive personal information that has already been de-identified, we will maintain and use such information only in a deidentified fashion and not attempt to re-identify such information.

Information retention

We retain the personal information processed by us for as long as is considered necessary for the purpose(s) for which it was collected. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and to establish, exercise or defend our legal rights.

Information disclosure

We may disclose personal information as described in the Information disclosure section below. In addition, we may disclose personal information to:

• Third party organizations that assist us in providing services
  On certain client engagements, pursuant to our agreements with such clients, we may engage or otherwise work with other providers to help us provide professional services to our clients.
• Our clients
  Where we need to process personal information to provide professional services to our clients, we may include personal information in our deliverables (such as the reports we create).

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Users of our websites and applications

This section describes our privacy practices with respect to https://www.pwc.com and other PwC websites, applications and online services that link to this privacy statement (together referred to as the “Site”).

We may provide a separate privacy statement in connection with certain websites and applications that we offer, and where we do so, such privacy statement will apply to our collection and use of personal information collected through such websites and applications.

For information about our collection and use of information, such as login credentials, that we process in order to provide client users with access to the websites, applications, and other online services that we make available to clients in connection with our professional services, please see the Corporate clients section of this privacy statement.

For information about our collection and use of information received as part of an application for employment submitted through our Site or if you join our Talent Network or Talent Community through our Site, please see the Sourcing and recruitment of candidates section of this privacy statement.

Information collection

When you access or otherwise use our Site, we will collect information about you and how you interact with our Site. We may collect information about you through: (1) information you provide; (2) automatic tracking technologies; and (3) third parties.

Information you provide

When you visit our Site, you may choose to provide information about yourself such as your name, address, email address, telephone number, fax number, job title, and company name. By way of example, you may choose to provide your information in the following circumstances:

• Joining our mailing list or subscribing to newsletters, publications, or online services; Participating in bulletin boards, discussion forums, surveys, or quizzes; Registering for events and conferences; Contacting us for further information; and
• Visiting our Site while logged into a social media platform.

Automatically collected information

We use online identification technologies, such as cookies, web beacons, SDKs, pixels or similar technologies (“Tracking Technologies”) on our Site. The information we collect using these technologies includes IP address and other identifiers as well as information about your internet activity and browsing behavior on our Site. We also use website analytics providers which may set Tracking Technologies on your device. Our use of Tracking Technologies allows us to customize your interactions with our Site and with PwC and to measure the efficacy of our marketing campaigns. For more information about our use of Tracking Technologies, please review our Cookie Information page.

To properly manage our Site we also log anonymous information on our operational systems and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our website administrators. This is to improve the web experience of our Site’s visitors and to provide us with an effective information resource.

When we send you emails, we may use technologies to determine whether the email has been opened and whether the links contained within the message have been clicked on. We may combine information collected through these means with other information we maintain about you in order to measure interest in our specific offerings and email campaigns, improve our offerings to specific target audiences, and tailor our interactions with you.

Information use

We use the information we collect as described above for various purposes depending on the context in which we collected the information. For example, it may be necessary for us to process your information in order to process a transaction or provide a service you have requested or otherwise in accordance with a contract between us, or we may process your information in accordance with your prior consent (where you have provided such consent).

We also use the information we collect for the following business purposes:

• Operating and improving the Site;
• Fulfilling your orders and requests;
• Managing your registration preferences;
• Customizing the Site and your interactions with PwC;
• Understanding how the Site is being used;
• Exploring ways to develop and grow our business;
• Maintaining and improving the safety and security of the Site;
• Preventing and enhancing protection against fraud, spam, harassment, intellectual property infringement, crime and security risks;
• Sending you renewal notifications and/or service notifications;
• Conducting customer satisfaction surveys;
• Improving our products and services;
• Running our operations;
• Complying with law and legal obligations;
• Responding to your inquiries; and
• Sending marketing communications about PwC products, services, and events.

Information retention

We will retain the personal information collected by us through the Site for as long as is necessary for the purpose(s) for which it was collected as set out above, provided that personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards, and in order to establish, exercise or defend our legal rights.

Information disclosure

We may disclose personal information as described in the Information disclosure section below.

In addition, business contacts stored in the PwC CRM may be accessed by other PwC member firms for the purposes described above.

Third party sites

Our Site may link to other websites which do not operate under PwC’s privacy practices. When you visit other websites, PwC’s privacy practices no longer apply. We encourage you to review each site’s privacy policy before disclosing any personal information.

Children

PwC understands the importance of protecting children’s privacy, especially in an online environment. The Site is not intentionally designed for or directed at children under the age of 13 years. PwC does not knowingly collect or maintain personal information about children under the age of 13 in connection with the Site.

Your choices

Unsubscribe

Should you wish to unsubscribe from our mailing list or any registrations, we will provide instructions in the appropriate area of the Site or in communications to you.

Managing cookies

If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, you may refuse or delete one or more cookies and still access our Site, but Site functionality may be impaired. After you finish browsing our websites, you may delete Site cookies from your system if you wish. You may also use an opt-out preference signal, such as the Global Privacy Control (GPC), to opt out of the sale and sharing of your personal information for targeted advertising at the browser level. If we detect that you have enabled the GPC signal in your browser, we will honor your preference. However, if you choose to accept all cookies on this Site, you will override the opt-out preference signal. Learn more about GPC at https://globalprivacycontrol.org/ . For more information on managing cookies, please see our Cookie Information page.

Do not track

Do Not Track (“DNT”) is a privacy preference that you can set in your web browser to send a message to the website operator requesting not to be tracked. Currently, we do not respond to these DNT signals. For more information about DNT, visit https://allaboutdnt.com.

Other rights

For information about other rights you may have under applicable law, please see the Individual rights section of this privacy statement.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Personnel

We collect personal information concerning our own personnel (partners, principals and staff) as well as individual contractors to administer the employment relationship and manage our business.

Please refer to the privacy statements available on PwC’s intranet for information on the collection and processing of your personal information in relation to your role with PwC.

Back to the list of our processing activities

Sourcing and recruitment of candidates

We collect and use personal information in connection with our sourcing activities, sometimes referred to as our “Talent Network” or “Talent Community,” and recruitment. When joining our Talent Network or Talent Community, you can do so independently or through the US firm’s formal application process for an open position.

If you are formally applying for one of the firm’s open positions, you will be presented with separate privacy statements at the point of data collection during these processes. Should your formal application result in being extended and accepting an opportunity to join the firm, you will also be presented with privacy statements during the onboarding process. Please review those privacy statements for information about how PwC processes personal information in connection with recruitment and onboarding.

When providing information through the PwC US Careers webpage on our Site, please see the Users of our Websites and Applications section of this privacy statement for additional information about the collection and use of your information, including our use of Tracking Technologies. For more information about our use of Tracking Technologies, please review our Cookie Information page.

Information collection

If you choose to join our Talent Network or Talent Community, which is independent of and may be done in conjunction with completing the firm’s formal employment application, we may collect the following personal information from you:

• Contact details (e.g., name, email, telephone number);
• Education, academic and professional qualifications;
• Locations and interest in global opportunities;
• Employment history;
• Your responses to surveys and quizzes, if you choose to participate;
• Areas of interest and specialized knowledge/subject matter; and
• Other information included on your resume/CV that you choose to submit.

We may also obtain the following personal information about you from third party sources:

• Social media or professional network profile information, if you choose to provide us with a link to your profile page; and
• Information from social media sites of which you are a member, specific to your engagement with our recruitment campaigns.

If you join our Talent Network or Talent Community during the recruitment application process, we may also use the information provided as part of your recruitment application for the purposes described below.

Information use

We use such personal information for the following business purposes:

• To attract talent and market opportunities at PwC including by arranging, hosting and participating in events, marketing and advertising opportunities, including on social media, and using recruiters to help find talent for us.
• To identify and source talent including by searching our talent pool and publicly available sources (such as professional networking and job websites of which you are a member).
• To evaluate you for open positions that match your interests and experience throughout the PwC network, manage your talent profile, send you email notifications, surveys, quizzes, and other announcements, request additional information or otherwise contact you regarding recruitment, events, thought leadership, or other opportunities we believe may be of interest to you.
• To conduct statistical analyses and create reports, including regarding use of our careers websites, reports on PwC recruitment activities, analyses of candidate sourcing channels, and other requirements under US laws and regulations.
• To administer and manage our careers websites and communicate with you about careers at PwC.
• Any other purposes stated when you provide the information to PwC.

Please review the Individual rights section below for information about how you may unsubscribe from our mailing lists and exercise other rights.

Information retention

We retain the personal information processed by us for as long as is considered necessary for the purpose(s) for which it was collected. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and in order to establish, exercise or defend our legal rights.

Information disclosure

We may disclose personal information as described in the Information disclosure section below.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Suppliers (including subcontractors and individuals associated with our suppliers and subcontractors)

Information collection

We collect and process personal information about our suppliers (including subcontractors and individuals associated with our suppliers and subcontractors) in order to manage our relationships with our suppliers, to receive services from our suppliers, and, where relevant, to provide professional services to our clients. The personal information we process about our supplier contacts is generally business card information and includes name, employer, phone number, email and other business contact details, and the communications with us.

With respect to individuals subcontracted to work for or with PwC, please refer to the relevant privacy statement available on PwC’s intranet for information on the collection and processing of your personal information in relation to your role with PwC.

Information use

We use such personal information for the following business purposes:

• Receiving services. We process personal information in relation to our suppliers and their staff as necessary to receive the relevant services. For example, where a supplier is providing us with facilities management or other outsourced services, we will process personal information about those individuals that are providing services to us.
• Providing professional services to clients. Where a supplier is helping us to deliver professional services to our clients, we process personal information about the individuals involved in providing the services in order to administer and manage our relationship with the supplier and the relevant individuals and to provide such services to our clients (for example, where our supplier is providing people to work with us as part of a PwC team providing professional services to our clients).
• Administering, managing and developing our businesses and services. We may process personal information in order to run our business, including:
  • managing our relationships and communicating with suppliers;
  • developing our businesses and services (such as identifying client needs and improvements in service delivery);
  • maintaining and using IT systems; hosting or facilitating the hosting of events; and
  • administering and managing our website and systems and applications.
    
• Security, quality and risk management activities. We have security measures in place to protect our and our clients’ information (including personal information), which involves detecting, investigating and resolving security threats. Personal information may be processed as part of the security monitoring that we undertake; for example, automated scans to identify harmful emails. We have policies and procedures in place to monitor the quality of our services and manage risks in relation to our suppliers. We collect and hold personal information as part of our supplier contracting procedures. We monitor the services provided for quality purposes, which may involve processing personal information.
• Providing information about us and our range of services. Unless we are asked not to, we use business contact details to provide information that we think will be of interest about us and our services -- for example, industry updates and insights, other services that may be relevant, and invitations to events.
• Complying with any requirement of law, regulation or a professional body of which we are a member. As with any provider of professional services, we are subject to legal, regulatory and professional obligations. We need to keep certain records to demonstrate that our services are provided in compliance with those obligations and those records may contain personal information.

Information retention

Personal information will be retained about our contacts at our suppliers for as long as it is necessary for the purposes set out above (e.g., for as long as we have, or need to keep a record of, a relationship with a contact, which is for the duration of our relationship with a contact or their organization). Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and in order to establish, exercise or defend our legal rights.

Information disclosure

We may disclose personal information as described in the Information disclosure section below.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Attendees of PwC events

We may collect personal information from attendees and participants of PwC-sponsored events as described below. Unless separate privacy terms are provided to the attendee or participant at or in connection with the event, any personal information collected will also be treated in accordance with the section of this privacy statement that applies based on the attendee’s or participant’s relationship with PwC (e.g., business contact, client contact, supplier contact, job applicant). In the event of a pandemic or other public health emergency, event attendees may be asked to provide additional information, including contact information and health questionnaire responses. In addition, with respect to virtual events, please see the Users of our websites and applications section of this privacy statement, and with respect to events hosted at one of our office locations, please see the Visitors to our offices section of this privacy statement.

Information collection and use

When we collect personal information in connection with PwC-sponsored events, such information is provided directly and voluntarily by or on behalf of the attendee or participant and includes the individual’s business card information and other personal information specific to the event and any accommodations. We use such information to manage registration, attendance and participation at the relevant PwC-sponsored event. We may also take photographs in public areas at our events, and we may use these in our marketing materials.

Information retention

Personal information will be retained about our event attendees and participants for as long as we have, or need to keep a record of, a relationship with such individuals. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and in order to establish, exercise or defend our legal rights.

Information disclosure

We may disclose personal information as described in the Information disclosure section below.

In addition, where we are co-sponsoring an event, we may disclose your information to the other organization(s) sponsoring or organizing the event. For certain events we may also circulate a list of attendees and participants and their business card information among attendees, participants, and event organizers.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Visitors to our offices

We have security measures in place to protect our offices and the people within them, such as secured entrance doors, visitor management procedures, security cameras, and an alarm activation system.

Security System

PwC offices are protected with security equipment at all entrance doors providing access control, auditing, and intrusion detection. The security camera system records activity at all entrance points and high security areas. The video images captured are securely stored and only accessed on a need-to-know basis. The recordings are stored for a minimum of 90 days. We may disclose video or still images as permitted by law.

Visitor records

We may require visitors to first be screened through our video intercom at our reception floor before we provide access into our reception area. When at the reception desk, the visitor will record their visit. In the event of a pandemic or other public health emergency, visitors may be asked to provide additional information, including contact information and health questionnaire responses. Visitor information is maintained for 30 days and is only used or accessed on a need-to-know basis.

Guest WiFi

We monitor traffic on our guest WiFi networks using industry standard intrusion detection systems. This allows us to see limited information about a user’s network behaviors, including the source from and destination addresses to which the user is connecting.

Information disclosure

We may disclose personal information as described in the Information disclosure section below.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities

Others who get in touch with us

We collect personal information (such as name, contact details and contents of the communication) when an individual gets in touch with us with a question, complaint, comment, survey response or other feedback. In these cases, we will only use the information for the purpose of responding to and keeping a record of the communication. We may disclose personal information as described in the Information disclosure section below.

Your California privacy rights

If you are a California resident, please click here for additional information about our processing of personal information and your California privacy rights.

Back to the list of our processing activities