Identity operations – Cyber Managed Services

Robust identity and access management (IAM) enhances security and reduces burden of manual processes.

The challenge: Managing identity and access management (IAM) – is highly complex and can tax administrative teams. A secure, intuitive and customized user experience is now a prerequisite for business success. Organizations can benefit from IAM that focuses on continuously improving operations – and also enhances service level agreements (SLAs) and cost savings.

Our solution: We provide an experienced, scalable team to deliver success in your complex environment. As your partner, we can manage the day-to-day operational tasks for IAM services and maintain the infrastructure with continuous monitoring of the environment's health. We will be involved in developing and sharing metrics to track the IAM program’s posture and also will be responsible for maintaining the compliance and audit controls for the IAM Program.

Why Identity and Access Management (IAM) Services?

Effective identity and access management is a business imperative for most organizations today. Increasing regulatory expectations demand transformative responses and enhanced operational processes.

PwC’s IAM Service capabilities offer a comprehensive scope of activities that enable the client office to focus on strategic initiatives while simultaneously sourcing the day-to-day operational capabilities. Various IAM and privileged access management (PAM) operational processes offered are illustrated below.

Our services

Identity Access Management (IAM) Operational Services

  • Application onboarding
  • Access certification support
  • Direct entitlement update
  • IAM tools administration
  • Documentation support
  • Monitoring and trouble-shooting
  • Dashboard reporting
  • Password management
  • Incident response
  • Process improvements & knowledge transfer
  • MFA & certificate authentication
  • Access request support
  • Break fix, enhancements and deployment support
  • Manual provisioning and user support
  • Federation and single sign on support

Privileged Access Management (PAM) Operational Services

  • Customized connector
  • Component upgrades
  • Enterprise tool integration
  • PAM tools administration
  • Incident response
  • Platform onboarding
  • Vault admin dashboard
  • Infrastructure support
  • Process improvements & knowledge transfer
  • Application onboarding
  • Account onboarding
  • Break fix, enhancements and deployment support


Vendor experience
PwC has longstanding relationships with various IAM vendors — including SailPoint, ForgeRock, Okta, CyberArk — winning numerous awards over the years.

Deployment accelerators
Years of deployment experience has facilitated creation of numerous deployment accelerators that reduce ramp-up time.

Resource strength
PwC has experienced IAM resources (750+) available globally to provide 24x7 support.

Flexible resource model
Leverage a flexible and scalable resource pool that best satisfies your operational and oversight needs.

Approach and outcomes

IAM infrastructure maintenance, ­monitoring and support
Constant monitoring, identification, and resolution for critical operational issues

Reporting and dashboards

  • Action-driven notifications
  • Focus on high-risk activities
  • Rapid decision-making
  • Adjustments based on historical information

Implementation validation
Identification and resolution of process gaps

Standardization across landscapes and environments

  • Scalability for a Global Identity Program
  • Central repositories

Effort reduction through automation

As part of IAM managed services, we focus on automating several processes to significantly reduce manual efforts associated with repetitive tasks. As your organization’s IAM capability expands, we look for opportunities to integrate more enterprise tools with the IAM solution and further increase the efficiency of day-to-day operations via automation.

  • Automated health check scripts to monitor resource utilization of the IAM infrastructure
  • Support processes to implement simplified reporting with visualization and near-real-time component health and load checks, through the custom dashboards
  • If possible, develop bot integration to handle P3/P4 incidents automatically and handle access provisioning and deprovisioning requests
  • Automated account onboarding process, reducing integration time
  • Access provisioning/deprovisioning scripts, reducing the time taken for general day-to-day access requests
  • Automated scripts to monitor the service health of various components to proactively fix issues before users raise incidents



Contact us

Rajesh Prabhu

Director, Cyber Managed Services, PwC US

Mike Debalski

Director, Cyber Managed Services, PwC US

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