To grow your customer base and build customer loyalty requires going beyond the standard of a simply positive customer experience. A truly superior customer experience—the kind that can differentiate your business and drive profits—is intelligent, integrated, and instant.
Combining SAP tools with the right guidance, your business can create customer experiences that transcend expectations, uncovering value that will improve outcomes and drive unprecedented customer loyalty.
At its heart, the Intelligent and Integrated Customer Experience is about exceeding your customers’ expectations and showing that you know them in a personal way. There are four key principles that must be present in order to qualify as a superior customer experience:
Consistent and contextual: customer experiences are consistent and contextual across all channels and devices.
Convenient and secure: all channels are supported with access anytime, anywhere, and fast.
Seamless and integrated: navigation is intuitive and without hassle across all channels.
Personalized in real time: the right experience is delivered to the right customer in the right way.
The CX journey must become central to the success measurement of every arm of your organization. Enterprises using SAP solutions are uniquely positioned to make the successful transformation to reimagining customer engagement.
SAP C/4HANA is the industry’s first inclusive data management solution that enables companies to channel data sprawl into actual business value. By integrating big data, machine learning, and micro-services, C/4 unlocks real-time customer engagement to deliver simplified, real-time, intelligent customer experiences across business channels, fostering long-lasting and trusted relationships between customers and brands.
A holistic transformation includes a combination of SAP’s C/4 HANA, and S/4 HANA – all accessible from the cloud.
We work closely with our clients to help them define and exceed their CX goals. We uniquely begin with a rapid “Discover” phase to determine the business case, establish the CX vision, perform a “proof of value” and create a customer value realization schedule using a design-thinking approach. We use an AIRe approach to ensure that our clients can realize their desired CX future-state.
We are honored to be selected as a winner of this year's SAP Pinnacle Awards: