Solution pillars
- Consumer acquisition and activation: Personalized and targeted consumer activation and engagement to acquire new patients and increase lifetime retention through marketing, automation and digital experience systems
- Consumer service management: Consistent and seamless omnichannel service experience across all consumer (patient and caregiver) touch points, including in-person interactions, self-service and contact center
- Care management outreach and engagement: Improved care outcomes through proactive omnichannel care management, outreach and engagement with patients across their care journey (includes chronic condition management, wellness and social collaboration)
- Physician relationship management: Enhanced Provider experience from acquisition, relationship management, and support for onboarding, education, credentialing, referral management and network management
Technical capabilities
- Built on Salesforce Health and Marketing Clouds
- Integrated with telephony solutions (CTI), EMRs and provider credentialing solutions
- Prebuilt to manage standard healthcare call-types workflows
- Secured with Salesforce Shield to protect PHI and PII