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PwC + Salesforce
Innovation to fuel your customer experience
At PwC, we work at the intersection of business and technology to provide innovation to fuel your customer experience. We can help you deliver the seamless anywhere, anytime access your customers have come to expect by combining our business and strategy expertise with our award-winning solutions powered by Salesforce technology to enable transformation across your business.
A recognized leader
PwC is regularly recognized by the Analyst Community as a Leader in CRM and Salesforce implementations. PwC has been consistently honored by Salesforce with Global Strategic Partner Innovation Awards. Since our participation in the award program in 2013, PwC has won more awards than any other systems integrator.
Create your front office of the future
In 2017, PwC set out on a journey to become a digitally enabled organization with our global deployment of Salesforce. Watch our Trailblazer story and learn how our people-centric approach to digital transformation can guide you along your journey.
PwC solutions powered by Salesforce
FullForce Solutions
Always on Workforce
PwC's Always On Workforce solution helps employees discover, engage and collaborate—boosting employee satisfaction, productivity and innovation throughout the entire work lifecycle.
OneBank
PwC’s OneBank Solution helps relationship managers and consumer bankers deeply understand their clients and book of business in a way they could not before, with a true Customer 360, based on proactive alerts, analytics, and tailored insight into the needs of their clients and relationships.
Patient Digital Care
PwC Patient Digital Care is an intuitive, easy-to-use portal that enables providers to extend care beyond the office visit to easily deliver personalized information, services, and support to patients throughout the treatment cycle.
Retail Clienteling
PwC’s Retail Clienteling Solution is a cloud-based platform that helps retailers deliver a differentiated, personalized, and seamless experience to their customer. It integrates with the hardware and/or legacy applications retailers need to run their business.
Commercial Excellence
PwC’s Sales and Marketing Excellence Solution is an end-to-end process solution from initial inquiry to order, all on a single platform. It provides a seamlessly integrated capability from sales through service that can help you improve speed and efficiency, turn insights into action, and increase customer loyalty.
Service Excellence
PwC's Service Excellence solution is designed to make it easier than ever for you to exceed customer service expectations. By leveraging our advanced technology tools that let you predict customer problems, forecast call center volume, and improve agent performance, you’re able to quickly achieve higher revenues and lower costs -- and build more loyal, happier customers.
SmartAgent for Healthcare
PwC’s SmartAgent for Healthcare solution helps health plans deliver seamless, integrated customer support to members. The solution enables customer service agents to leverage box workflows and call scripts to increase their efficiency in resolving member inquiries.
Wealth Management 2.0
PwC’s Wealth Management solution improves a wealth manager’s experience, productivity, and efficiency by providing a 360˚ customer view. It helps wealth managers advise their clients and select the right investment products.
Lightning Bolt Accelerators
Employee Service Platform: On-Boarding and Self Service
PwC’s Onboarding and Self-Service Solution is an employee engagement solution that enables a company’s workforce to find any information they need.
Employee Service Platform: Pre-Boarding
PwC’s Pre-Boarding Solution guides newly hired employees through an intuitive pre-boarding process.
Employee Service Platform: Recruiting
PwC’s Recruiting Solution uses predictive and artificial intelligence to create a single destination for HR teams to manage all of their recruiting processes.
Supplier Relationship Management
PwC’s Supplier Relationship Management Solution (SRM) is a cloud-based integrated solution, that facilitates collaboration and increases relationship visibility between suppliers and buyers with intuitive, self-service capabilities for suppliers in a central location.
Supplier Marketing Community
PwC’s Supplier Marketing Community is a user-friendly solution leveraging Salesforce Communities. It provides suppliers a “one stop shop” for personalized, real-time marketing campaign information.
Introducing PwC's OneBank Solution
Digitally savvy banking customers increasingly demand anywhere anytime access to information that is both personalized and secure. PwC’s OneBank Solution helps relationship managers and consumer bankers deeply understand their clients and book of business in a way they never could before.
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