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Microsoft Cloud for Healthcare

A new approach to healthcare with Microsoft Azure

As healthcare evolves, business models should center on consumer experiences. Legacy systems create rigid processes, unable to scale to the needs of the market or regulations. Is your organization equipped to keep up?

Microsoft Cloud for Healthcare gives providers and payors the tech-enabled capabilities for lasting business outcomes. PwC’s healthcare experience combined with Microsoft’s secure and flexible technology helps accelerate the business value of your healthcare cloud journey while reducing risk and increasing collaboration and automation一allowing you to focus on delivering quality care outcomes.

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4:55

PwC, Microsoft and OSIC are building an open source data exchange to fight against a rare disease. See the video developed with WIRED Brand Lab.


Shining a light on rare diseases

A new open source medical imaging platform built on Microsoft Azure can offer better outcomes for patients — and a look into the future of medicine.

Better healthcare experiences. Better insights. Better outcomes.

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Accelerate your cloud transformation

Maximize your cloud investment by mixing pairing functional knowledge of your business with our healthcare expertise.

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Decrease risk and manual processes

Microsoft’s AI capabilities can decrease risk within your processes—improving regulatory compliance and saving time.

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Implement leading cloud technology

Boost adoption and show value sooner to help empower healthcare teams to make more informed data-driven decisions.

“Utilizing their deep industry knowledge and the Microsoft Cloud for Healthcare, PwC is helping customers to enhance patient engagement, enabling more efficient collaboration among healthcare teams and delivering improved clinical and operational data and insights for better decision making across the entire care journey.”

Patty ObermaierVice President, US Healthcare, Microsoft

Tailored solutions to modernize your patient or member experience

Payor: Increase value to members

Shift to a modern platform that scales to provide value-based care and efficient administration. By reducing risk and time spent on development, payors can focus on what delivers the most value to their members.

Elevate your health plan’s value to your members, providers and community

Service Center

Deliver high-quality interactions and proactive guidance with a member engagement platform that provides critical insights. Have consistent, purpose-driven interactions to drive member retention, clinical outcomes and loyalty.

  • Enhance health plan’s value to members

  • Reduce time spent on commodity services

  • Increase member and sponsor satisfaction

  • Steer to lower-cost care where available

Physician Relationship

Gather provider demographics and credentials through a single platform with the ability to track referral patterns. Enhanced relationship management drives higher performance of physician networks to improve member access and experience.

  • Reduce lag time to appointments

  • Increase in-network utilization

  • Elevate performance of value-based care 

  • Drive patient follow-through and preventive service adoption

Virtual Health

Give members the remote and digital care they need—bypassing the barriers of physical appointments. An integrated communication platform links members to virtual care providers wherever they are.

  • Increase member loyalty with care optionality

  • Decrease member cost of care through low-cost service channels

  • Elevate member satisfaction with increased care availability

  • Improve your service performance scores

Care Management

Guide members, clinicians and caretakers with an AI-powered workflow that delivers information from third-party platforms. Increased transparency and automation empowers members and care teams to own their care plan while accounting for social determinants of health.

  • Build consistent and measurable adherence targets to support achieving ideal health status

  • Increase efficiency of provider participation and intervention

  • Prioritize outreach by acuity and preferred channels for a patient centric approach

  • Align processes from intake through billing to value-based reimbursement models

Transform your health plan to drive medical value

Build loyalty and retention

Manage relationships with consumers and providers with an analytics-enabled service center—driving personalized experiences and prescriptive actions across touchpoints.

Amplify clinical outcomes and value-based care

Coordinate care with omnichannel outreach managed to key clinical outcomes and financial incentives across the care ecosystem.

Expand and accelerate access to care

Unlock efficiencies through network and product analytics—and additional virtual health channels—to provide greater and more efficient access to care for all members.

Re-define the payor role

Shift from a back office service provider to a strategic advisor that improves the health and wellness of its members and as an active collaborator with care providers.

Provider: Transform patient care

Improve your digital health transformation to create seamless access and navigation for consumers. Enable stronger physician alignment and growth while ensuring security and privacy.

Deliver higher levels of care for your patients

Service Center

Deliver high-quality interactions with a customer engagement platform that provides a 360-degree view of customer preferences. Foster new and existing relationships with personalized patient interactions.

  • Save time by automating manual processes

  • Increase patient satisfaction

  • Secure revenue by reducing appointment no-shows

Physician Relationship

Manage your physician relationships, contracting and onboarding more effectively with an integrated CRM solution. Attract new referrals and get your patients scheduled and completed sooner.

  • Address physician partner complaints more effectively

  • Analyze referral patterns from physicians in the market

  • Improve referral volumes and increase access to care

Virtual Health

Help patients overcome in-person appointment challenges with more options for virtual and remote care. Utilize remote patient monitoring (RPM) or virtual services to treat patients wherever they are.

  • Expand your access to care and reach more patients

  • Ensure quality patient care between in-person visits

  • Reduce provider overhead and save admin time

Care Management

Guide patients through the care processes and support your care team with prioritized daily tasks—all organized by an AI-powered system. Leverage insights to improve overall care coordination and navigation.

  • Use clinical and non-clinical data to drive targeted care interventions

  • Improve efficiency and effectiveness of the care interventions

  • Enable stronger care team coordination and communication

Boost your care reputation

Improve the effectiveness of care coordination and navigation through a platform that enables timely access to the right clinical services with the best care setting.

Improve access and increase growth

Streamline referrals and scheduling processes, enable new channels of access and strengthen physician alignment.

Unify your consumer data

Establish a unified view of the consumer and patient data that enables seamless consumer engagement, operational efficiencies and personalized care.

Improve communication

Reduce response times with automated remote patient monitoring (RPM) anomalies via omnichannel communications between your care team and consumers.

Have confidence in who you’re working with

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What PwC brings to your digital transformation

  • PwC named a Leader in Worldwide Cloud Professional Services By IDC MarketScape 2020
    Source: Doc #US45439120, April 2020

  • PwC named a Magic Quadrant™ Leader for Data and Analytics Service Providers
    By Gartner® 2021, Source: Gartner

  • PwC named a Leader in Worldwide Digital Strategy Consulting Services by IDC MarketScape 2021
    Source: Doc #US46766521 June 2021

Combined with the power of Microsoft 

  • Microsoft recognized as a Leader in 2021 Gartner® Magic Quadrant™ for Cloud Infrastructure and Platform Services

  • Microsoft named a Leader in 2020 Gartner® Magic Quadrant™ for Cloud DBMS Platforms

  • Microsoft has been recognized as a Leader in 2021 Gartner® Magic Quadrant™ for Cloud Infrastructure and Platform Services

Accelerate your healthcare transformation with Microsoft

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Contact us

Deepak Goyal

Deepak Goyal

Principal, Customer Transformation, PwC US

Trisha Swift

Trisha Swift

Managing Director, Clinical Transformation, PwC US

Will Perry

Will Perry

Principal, US Cloud Innovation and Engineering Leader, PwC US

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