Automating data & analytics builds trust for insurer Upland Capital

PwC gets the client’s perspective

Upland Capital is a specialty property and casualty (P&C) insurance company that prioritizes responsiveness, transparency and long-term relationships built on trust. The company is on a journey to digitize its decision-making process, which includes building underwriting, actuarial, risk and financial reporting capabilities from the ground up.

Interview with:
Todd Hart
CEO, Upland Capital

What was the challenge?

“As a startup in a market niche, we needed resources with a strong background in specialty insurance who could quickly build our cloud platform on Microsoft Azure. It was essential that we be able to provide a consistent experience, competitive pricing and innovative products for our brokers and customers.”

Describe the solution delivered by Upland Capital and the PwC community of solvers.

“With PwC, we designed and delivered a cloud-based data platform on Microsoft Azure that integrates data from multiple sources. This gives us the ability to run advanced data analytics and reporting — further enabling us to use AI to automate business processes. The platform supports our ultimate goal: to make faster, more consistent underwriting decisions.”

How does the solution blend the strengths of technology and people?

“We needed a team that kept our business goals front and center. PwC took a holistic, futuristic view of our data reporting needs, going beyond delivering a solution to serve as our trusted advisor. PwC’s diverse experience — spanning Azure cloud, speciality insurance, data analytics, actuarial and risk, and software engineering — made this possible.”

Where or how did innovation and unexpected ways of thinking come into play?

“Microsoft’s technology provided the building blocks, and PwC helped construct the solution: an automated data and analytics platform designed to help lower costs and business risk. Having a unified system that we can quickly and effectively build on will help us achieve our goal of becoming a leading specialty insurance underwriter.”


Anticipated decrease in operating expenses


Projected increase in operational efficiencies — requiring less resources to analyze and distribute data for informed decision-making


Reduction in time spent on underwriting

Provide consistent, data-driven decisions that offer a trusted experience for policyholders and agent customers.

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Fazir Manthodi

Principal, PwC US

Emile Saab

Managing Director, PwC US

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