Ride-hailing services. Social media and binge watching. Over the past two decades, US consumers have come to expect a new kind of speed and personalization for much of what they buy. But getting a mortgage is still remarkably similar to the process in the year 2000.
This gap in customer experience keeps getting bigger. But there are opportunities to close it, and some lenders are rethinking how they can provide services to add more value to their customers.
In our Home Lending Experience Radar report, we look at attitudes and forces shaping how US homebuyers act today. They suggest that industry players will face some big choices to stay competitive.
Our teams in asset and wealth management, banking and capital markets and insurance are helping our clients tackle the biggest issues facing the financial services industry. With professionals across tax, assurance and advisory practices, we can help you find ways to thrive even in a period of uncertainty. We cover the full spectrum of consumer lending asset classes, including mortgage, auto finance, student lending, credit card, unsecured consumer and small business lending. We have specialists in each stage of the end-to-end loan lifecycle across asset classes, including originations, servicing, collections and capital markets. And whether you're preparing for regulatory changes, putting FinTech/InsurTech to work or rethinking your human capital strategy, we work together with you to deliver value to your business.
For more information on how PwC can help, reach out to one of our leaders below.
Chief Innovation and Global Metaverse Leader, Partner, Transformation, PwC US
Principal, PwC US
Banking and Capital Markets Consulting Leader, PwC US