PwC at Salesforce Connections 2024

Switch on outcomes with PwC and Salesforce

Meet us in Chicago, IL on May 22-23

Join us in Chicago for Connections 2024

PwC is excited to bring the magic of customer-first innovation to life as Innovator Sponsor at Salesforce's annual Connections event in Chicago. Join our community of solvers and our clients across two days of learning, networking and AI + Data + CRM success through the lens of marketing, commerce and service trailblazers. Discover how our human-led, tech-powered approach, is bringing brands and customers closer together in trusted, meaningful ways across the entire lifecycle.

Turn big ideas into breakthrough outcomes

Get inspired in a series of agenda sessions designed to bring our most impactful client stories to life. PwC will be hosting various sessions at Connections and we have a stellar lineup of client co-presenters.

Keynote Session - “Hard Data Rocks: Delivering VIP Moments with Data Cloud”

May 23 at 1:15 pm - 2:00 pm CT | Keynote room

Explore how a distinctive hospitality brand leverages Data Cloud to power an industry leading solution that enables hosts to deliver superior amenities and unforgettable moments to VIP guests worldwide.

  • André Gowens - VP Enterprise Architecture and Software Engineering, Hard Rock
  • Sindhu Zachariah - Principal, Salesforce Practice, PwC US

Delivering Top Data-Driven Service Experience in Hospitality

May 23 at 11:00 am - 11:40 am CT | Theatre 3

As companies evolve globally, delivering excellent service across various channels can become challenging. Hear from PwC and Sonesta Hotels and learn how to build a strong foundation for better data-driven, AI-assisted service experiences.

  • Jeff Knowlton - Chief Information Officer, Sonesta Hotels
  • Dan Ferrell - IT Director of Business Services, Sonesta Hotels
  • Angela Lester - Principal, Salesforce Design & Innovation, PwC US

Unleashing Growth in the Booming Pet Insurance Market

May 22 at 9:30 am - 9:50 am CT | Theatre 1

Join the President and the CTO as they share how they achieve ambitious growth goals with a tech-enabled customer 360 strategy that helps streamline marketing and elevate service across their brands.

  • Chip Aubry - Chief Technology Officer, Independence Pet Group
  • Chad Bellin - President, Independence Pet Group
  • Heather Peacock - Managing Director, PwC US

Preview the innovations fueling the future of customer experience at the PwC booth. Stop by our booth to meet our team, talk innovation, and learn about the PwC and Salesforce equation for trusted AI.

Explore our marketing, commerce and customer-first services. We’ll highlight innovative use cases and capabilities tied to:

  • Digital 360 (Marketing & B2C Commerce)
  • Einstein
  • Phygital Service Excellence
  • Omnichannel Customer Engagement
  • Contextual Personalization
  • Data Cloud
  • Loyalty Management
  • Customer Transformation
  • Industry Clouds

Interested in one of these demos? Submit the form below to schedule one.

Reinvent your business with AI powered by PwC and Salesforce

What do you get when you unite data, AI and CRM?

At PwC, this formula has the power to fundamentally transform human connections between companies and their customers. Leveraging Salesforce technology, PwC activates generative AI with human oversight, enhanced security measures and trusted customer data to power the future of customer experience.

Switch on AI outcomes with PwC and Salesforce

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Switch on possibility with Salesforce on AWS

We have brought together Salesforce, a world-leading customer relationship management platform, with AWS, a holistic and widely adopted cloud platform. By leveraging Salesforce on AWS, organizations can integrate operations, scale resources, enable security and more.

Stop by our booth to learn how PwC can help businesses fully harness the potential of Salesforce on AWS, driving operational transformation and delivering exceptional customer experiences while reducing costs.

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