Travelers have high expectations. They prefer unique experiences, innovative technology and personalized interactions. While excellent customer service is crucial to building customer loyalty, hospitality industry employees face many challenges in making this happen, including disparate systems, overly complex communication methods, lack of guest-facing technology and the absence of a holistic view of the customer.
PwC’s GuestLive Integrated Solution, powered by Salesforce, is designed to transform the guest and employee experience. GuestLive provides frontline employees with actionable insights at key moments of each guest’s journey, including before, during and after travel, to deliver better experiences, generate more value, increase efficiency and build loyalty. This solution is a unified, responsive and fully mobile tool built on the Salesforce platform that integrates with existing systems to streamline the front-line experience and enable employees to get the most out of guest interactions.
While traditional service offerings focus primarily on the contact center channel, GuestLive also focuses on face-to-face interactions that are critical to the travel experience. By providing a holistic service solution, GuestLive creates more opportunities to surprise and delight.
GuestLive is built for engagement and experience: It’s intuitive, responsive and mobile.
All of your guest data points are brought together into one integrated system.
GuestLive comes preconfigured on Salesforce so you can hit the ground running.
Travel, Transportation & Hospitality Consulting Leader, PwC US
Principal, Salesforce Consumer Markets, PwC US
Director, Salesforce Consumer Markets, PwC US