Flex Connect

Shift how your pharmaceutical or life sciences company interacts with healthcare providers (HCPs). Flex Connect uses industry-leading messaging apps to consolidate outreach to one channel, streamlines compliance and provides critical insights.

Reach HCPs around the corner and across the globe—all via messaging

Easily communicate with HCPs on the messaging apps they already use

Speaking directly with physicians can be difficult. Our integrated solution lets your team message them across a number of different messaging services, such as SMS, WhatsApp, iMessage and Line—without asking HCPs to download yet another communication tool.

Share approved content and monitor interactions to help drive more meaningful conversations

Connect your library of approved materials and send PDFs, videos and more to medical professionals while monitoring outreach for compliance. Built-in analytics show which messages can be most effective, providing insights for future efforts.

Include multiple departments in conversations to get HCPs the answers they want quickly

Responding to providers in a timely and compliant manner is critical. When a topic is better answered by another department, it can be transferred to authorized colleagues instantly—while maintaining firewalls for compliance.

Designed for today’s needs

Flex Connect is built around the world’s most popular messaging apps, helping you scale rapidly, and message one or many HCPs at once—here or abroad.

Provide consistent compliance wherever you do business with proactive monitoring, regulatory-mandated message transfers, firewalls between teams, and control of in-house content.

By consolidating communications and letting HCPs choose the channel of choice, you can provide them a more streamlined, user-friendly experience.

Connect with us

Let’s talk about how Flex Connect can help you.

Tyler Jorgenson

Principal, Customer Transformation, PwC US


Katherine Buckley

Principal, Pharmaceutical & Life Sciences, Risk & Regulatory, PwC US


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