Turn strategy into execution — faster, smarter and built to last.
Operations
Overview
Performance, powered
Strengthen operations for competitive growth
Driving real change takes more than strategy — it requires a deep knowledge of how your business works. We embed ourselves into your operations to solve complex challenges at the source — reducing costs, streamlining workflows and improving decision-making across the value chain. Our business operations consulting and deep industry expertise helps us deliver results, whether improving care delivery in health systems or strengthening controls for financial institutions.
With experience in high-stakes, highly regulated environments, we design operational strategies that reflect real-world conditions — and help you bring them to life. Whether you’re modernizing core processes or rethinking how teams work, our approach to operations transformation powers change from the ground up to drive faster execution, stronger margins and long-term resilience.
Benefits
Capabilities
Field Service and Operations
Enhance physical service performance through IoT, real-time analytics and process optimization. Integrate asset management, capital programs and fleet maintenance to reduce costs, boost efficiency and improve worker safety.
Operations Strategy
Execute top-level approaches to digitization, capability building and cost optimization. Align operations with your business goals to drive agile performance and sustain your competitive advantage.
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Product Development and Manufacturing
Transform traditional product development with connected technologies, digital engineering and automation — reducing time-to-market, improving quality and helping you scale your process to outpace the competition.
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Sector Operations
Unlock specialized solutions for digital transformation, automation and analytics to streamline workflows, reduce costs and mitigate regulatory complexities for sustainable growth.
Sourcing and Procurement
Improve procurement through digital solutions and process excellence. Unify ERP modules and source-to-pay tools to simplify contract management, reduce costs and deliver greater ROI.
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Supply Chain and Logistics
Integrate demand, supply and inventory with advanced planning systems and digital platforms. Improve visibility, cut costs and support timely delivery through integrated logistics strategies.
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Strategic alliances
Insights
2025 Digital Trends in Operations Survey
Key insights from PwC's 2025 Digital Trends in Operations Survey highlight evolving operations, digital transformation, AI and changing supply chain strategies.
How to keep technology investments in operations and supply chain from coming up short
PwC's survey reveals the gap between expectations and results in tech and GenAI investments for operations and supply chain.
COO insights from the PwC Pulse Survey
COOs are reinventing their operations for long-term success, investing in technology and workforce as they navigate short-term market trends.
Case studies
El Camino Health improves supply chain management with Workday
Learn how El Camino Health moved its supply chain management to the cloud and automated data flows through Workday to improve back office operations.
Digital transformation in manufacturing: Astec’s cloud journey
Learn how Astec digitally transformed its operations on Oracle Cloud, improving efficiency across sales, supply chain, HR and finance with PwC’s help.
Wyndham boosts speed and service with AI agents
Wyndham used AI agents to cut brand review time by 94% and boost guest support, scaling smarter across global operations.
Recognition and awards
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