Customer operations
We help clients integrate customer engagement, service, and operations to create a distinctive customer experience that supports company revenue and profitability goals. Services include:
- Customer strategy and experience design
- Digital and physical service transformation
- Marketing and sales operations improvement
- Service center operations improvement
- Field service optimization
- Digital sales and service solutions
Innovation and product development
We help clients drive innovative products and services to market while improving the speed and quality of the end-to-end development process. Services include:
- Innovation and product strategy
- Innovation operating model and network
- Product portfolio and complexity management
- Product development and commercialization
- Product management
- Product lifecycle management solutions
- Design-to-cost and value
Sourcing and procurement
We help clients build a supply base with a highly competitive cost and service profile, and we help them turn procurement into a strategic, commercially-focused capability. Services include:
- Category strategy and management
- Strategic sourcing
- Direct material design-to-value and should-cost
- Procurement operating model (organization, processes, governance)
- Digital procurement and source-to-pay solutions
- Supplier relationship, risk, and performance management
- Complex procurement support
- Contract management and value realization
- Sourcing analytics
Manufacturing
We help clients create competitive advantage by optimizing the global value chain and manufacturing operations within that value chain. Services include:
- Make vs. buy
- Global manufacturing strategy and footprint design
- Manufacturing operating system
- Manufacturing operations improvement
- Digital manufacturing
Supply chain
We help clients develop supply chains that are tailored to the market and deliver superior performance (customer service, cost, asset efficiency, flexibility, sustainability). Services include:
- Supply chain strategy and complexity management
- Integrated business planning solutions
- Supply chain footprint and logistics optimization
- Transportation and distribution management
- Inventory and working capital optimization
- Reverse (post-sales) logistics
- Supply chain risk management
- Digital supply chain and analytics
Capital assets
We help clients develop capital asset strategy, execute mission-critical capital projects on time and on budget, and optimize asset performance to achieve cost and service objectives. Services include:
- Capital asset strategy and portfolio management
- Asset lifecycle management
- Project governance, reporting, risk management, and assurance
- Integrated project technology
- Enterprise asset management
- Integrated asset and work management
- Asset reliability and performance improvement
- Digital asset management and predictive analytics
G&A operations
We help clients align G&A functions with their growth strategy and make G&A cost and service management a core capability. Services include:
- Enterprise services strategy and operating model
- G&A strategic cost reduction
- G&A transformation (people, process, technology)
- Front, middle, and back office performance improvement
- Intelligent process automation
Enterprise performance improvement
We help clients build capabilities required to achieve operational excellence across their entire value chain, and we help design and execute broad-based programs that drive sustainable improvements. Services include:
- Global operating model design
- Operations performance improvement strategy
- Enterprise-wide process improvement
- Operations excellence capability development and Lean/Six Sigma
- Talent and performance management
Digital operations
We help clients connect their products, assets, people, and processes in order to achieve breakthrough efficiency, flexibility, and growth. Services include:
- Business and operating model innovation
- Digital strategy
- Digital platform design and analytics
- Solution design and implementation
