Customer operations
We help clients integrate customer engagement, service and operations to create a distinctive customer experience that supports company revenue and profitability goals. Services include:
- Customer strategy and experience design
- Digital and physical service transformation
- Marketing and sales operations improvement
- Service center operations improvement
- Field service optimization
- Digital sales and service solutions
Innovation and product development
We help clients drive innovative products and services to market while improving the speed and quality of the end-to-end development process. Services include:
- Innovation and product strategy
- Innovation operating model and network
- Product portfolio and complexity management
- Product development and commercialization
- Product management
- Product lifecycle management solutions
- Design-to-cost and value
Sourcing and procurement
We help clients build a supply base with a highly competitive cost and service profile, and we help them turn procurement into a strategic, commercially-focused capability. Services include:
- Category strategy and management
- Strategic sourcing
- Direct material design-to-value and should-cost
- Procurement operating model (organization, processes, governance)
- Digital procurement and source-to-pay solutions
- Supplier relationship, risk and performance management
- Complex procurement support
- Contract management and value realization
- Sourcing analytics
Manufacturing
We help clients create competitive advantage by optimizing the global value chain and manufacturing operations within that value chain. Services include:
- Make vs. buy
- Global manufacturing strategy and footprint design
- Manufacturing operating system
- Manufacturing operations improvement
- Digital manufacturing
Supply chain
We help clients develop supply chains that are tailored to the market and deliver superior performance (focusing on customer service, cost, asset efficiency, flexibility and sustainability). Services include:
- Supply chain strategy and complexity management
- Integrated business planning solutions
- Supply chain footprint and logistics optimization
- Transportation and distribution management
- Inventory and working capital optimization
- Reverse (post-sales) logistics
- Supply chain risk management
- Digital supply chain and analytics
Capital assets
We help clients develop capital asset strategy, execute mission-critical capital projects on time and on budget and optimize asset performance to achieve cost and service objectives. Services include:
- Capital asset strategy and portfolio management
- Asset lifecycle management
- Project governance, reporting, risk management and assurance
- Integrated project technology
- Enterprise asset management
- Integrated asset and work management
- Asset reliability and performance improvement
- Digital asset management and predictive analytics
G&A operations
We help clients align G&A functions with their growth strategy and make G&A cost and service management a core capability. Services include:
- Enterprise services strategy and operating model
- G&A strategic cost reduction
- G&A transformation (people, process, technology)
- Front, middle and back office performance improvement
- Intelligent process automation
Enterprise performance improvement
We help clients build capabilities required to achieve operational excellence across their entire value chain, and we help design and execute broad-based programs that drive sustainable improvements. Services include:
- Global operating model design
- Operations performance improvement strategy
- Enterprise-wide process improvement
- Operations excellence capability development and Lean/Six Sigma
- Talent and performance management
Digital operations
We help clients connect their products, assets, people and processes in order to achieve breakthrough efficiency, flexibility and growth. Services include:
- Business and operating model innovation
- Digital strategy
- Digital platform design and analytics
- Solution design and implementation
