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Is your workforce strategy ready to drive your business forward?

Investing in your workforce is investing in your future

The new normal is ushering in an entirely different future, but it’s not happening in a bubble. The “Future of Work” discussion has been underway for some time, and leaders who embrace this opportunity to accelerate workforce strategy transformation as part of their broader business strategy will come out ahead.

PwC’s Workforce Strategy solution ties directly to your business strategy to help you prioritize across 5 key workforce ecosystem areas that are critical to driving business outcomes. We take a human-centered approach, powered by a suite of digital products and analytic tools. Our insights shape a strategy that’s unique to your business and drives results to meet your long-term planning needs.

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Build your workforce strategy

5 key focus areas across the workforce ecosystem to drive greater business outcomes

Operating model defines the formal mechanisms for how work gets done by whom in your organization and how decisions get made.
Key considerations
  • How does your organizational design enable your business strategy and culture?
  • Where do decision rights sit? Are they consistent with the future of the business, enabling the strategic agenda and cultural shifts?
  • How can processes enable, versus prevent, the organization’s efforts to evolve and adopt new ways of working?
Top areas of focus
  • Organization structure
  • Organization roles, accountabilities, and decision rights
  • Management processes
  • Performance management

Talent planning is a continual process used to align the needs and priorities of the organization. It involves evaluating your organization’s current talent against the current and future state talent needs necessary to achieve your strategic objectives.
Key considerations
  • What’s the impact on your strategic workforce planning?
  • How will you evolve your sourcing strategy (build/buy/rent)?
  • How will you advance your D&I agenda?
  • How will your job architecture change?
Top areas of focus
  • Job architecture
  • Sourcing strategy
  • Leadership planning
  • Strategic workforce planning
  • Diversity and inclusion

Connecting a rich learning ecosystem with practical, on-the-job application and coaching leads to sustained impact on business results.
Key considerations
  • How will you lead differently?
  • What new skills and capabilities are needed from the workforce?
  • How will you upskill / reskill the workforce?
  • How will you accelerate citizen-led innovation?
Top areas of focus
  • Leadership development
  • L&D strategy
  • Digital fitness / upskilling

The employee experience is the sum total of the interactions and experiences a person has with the company throughout the employee lifecycle.
Key considerations
  • How will you understand employees’ evolving preferences and needs?
  • How will you help establish an exceptional employee experience and wellness / well-being?
  • How do your policies and rewards need to change?
Top areas of focus
  • Meaningful work
  • Leadership experience
  • Organization experience
  • Technology experience
  • Workplace experience

Consideration of your work environment from an overall workforce strategy perspective enables peak performance by increasing innovation, employee experience and productivity while decreasing or re-allocating costs.
Key considerations
  • How must ways of working evolve?
  • Will your future ways of working unlock real estate opportunities?
  • How will you create appropriate remote environments?
  • What technology and mobility are required?
Top areas of focus
  • Location strategy
  • Labor market analytics
  • Workplace environment
  • Mobility & technology

Avoid common pitfalls in your workforce strategy

Read more about PwC's five workforce strategy priorities and common pitfalls to avoid when building your "Future of Work" plan.

Download the infographic

Spotlight on: Digital Tools enabling Workforce Strategy

Accelerated Workforce Modeler

Looking to manage workforce costs and liquidity, protect jobs and plan for the future?

Powered by a cloud-based technology platform, the Accelerated Workforce Modeler allows virtual collaboration to build multiple workforce planning scenarios. Dynamic dashboards enable you to quickly visualize and evaluate various workforce levers and actions.

Schedule a demo

View more

Strategy& Katzenbach Center Cultural Thumbprint Assessment

View more

Location Strategy

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Our strategy in action

Reduce costs, improve engagement and increase customer delight

We have helped clients across industries define, implement and reap the benefits of a world-class workforce strategy. Let’s design and build your business-led workforce transformation.

Healthcare Payor

A large healthcare payor transformation resulted in $15M annual reduction in labor cost, eliminated $3.5M in real estate expense, and upskilled its workforce in a tight labor market - engagement up 12 points, turnover reduced by 8%, adoption and utilization of new technology drove early ROI realization.

Pharmacy Retailer

A large retail pharmacy provider transformation reduced operating costs by $200M through restructuring, process automation, and supply chain optimization. Cultural work improved engagement scores from 38% to 58% and “Customer Delight” increased from 62% to 69%.

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Contact us

Julia Lamm

Principal, Consulting Solutions, PwC US

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Bhushan Sethi

People & Organization Joint Global Leader, PwC US

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