Digital Operations

How do you channel operational disruption into a competitive advantage?

Flex your digital operations with dynamic modeling and advanced intelligence 

Periodic supply chain evaluations are no longer sufficient. Omni-channel, direct-to-consumer fulfillment models are now everyone’s business—impacting everything from manufacturing, packaging and distribution to returns processing and customer service. 

You need transparency into network design, supply and demand planning processes, cost balancing and operational capacity to adapt, segment and tailor products and services.

PwC’s Digital Operations Performance & Intelligence Suite provides end-to-end visibility: from business planning and product development to supply chain, procurement and smart factory.

Using advanced analytics, artificial intelligence and IoT, our Digital Operations Solution helps you dynamically model, plan and outperform in Industry 4.0

PwC’s end-to-end Digital Operations Solution

Our solution integrates product development, planning, procurement, manufacturing, logistics and warehousing under a governing command center that optimizes performance with end-to-end insights and automated actions. 

Whether you are focused on a specific business issue, such as digital procurement or transforming your operations to lead in Industry 4.0, we can help you outperform and lead.

Performance insights and data analytics

Companies that inject big data and analytics into their operations outperform their peers by 5% in productivity and 6% in profitability.* 

  • PwC’s Digital Operations Solution provides specialized tools to cleanse and ingest structured and unstructured data, sophisticated visualizations, integrated business planning and dynamic modeling. 
  • Pre-built digital operations analytics:
    • Supply chain intelligence
    • Factory intelligence
    • Procurement intelligence
  • We leverage SAP and Oracle enterprise and analytics solutions as well as PwC analytics tools built on Microsoft Azure to enhance your digital operations capabilities.
  • Industry applicability includes consumer markets, financial services, health industries, industrial products and services, tech, and media and telecom. 

* Source IDC Perspective: The Future of Digital Innovation, Jan. 2020

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Product development

IDC predicts that by 2025, over two-thirds of the Global 2000 (G2000) will have become high-performance, large-scale producers of software-based digital innovation.* 

  • As products and services become more software-oriented, PwC’s Digital Operations Solution helps you align product development organizations, processes and tools with downstream operations to more effectively deliver software-based products.
  • PwC’s solution is based on:
    • A cross-discipline approach to guide innovation with business, technology and tax considerations
    • Data-driven benchmarking using Data Hoover analytics tool to drive decision-making
    • Digital assets such as PwC’s Value Network Tracker for quick access to data about markets and competitors, and the 6-POINTS software assessment tool to confidently progress from concept to quality production.
  • Industry applicability includes consumer markets, health industries (including pharma and life sciences), industrial products and services, tech, and media and telecom. 

* Source IDC Perspective: The Future of Digital Innovation, Jan. 2020

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Connected supply chain

72% of Digital Champions have implemented technologies to gain supply chain transparency compared to only 13% of Digital Novices.*

  • PwC’s Supply Chain Intelligence provides data ingestion tools and uses advanced analytics and AI to convert operational data into insightful visualizations:
    • Helps to identify and quantify improvement opportunities and drive supply chain performance.
    • Leverages pre-built cases enabled by PwC and technology-alliance-built control towers, providing transparency and real-time integration with ERP and external data sources.
  • Our Demand Sensing offerings, built on Oracle and SAP platforms, enable faster supply chain response to disruptions:
    • Capturing demand from multiple internal (e.g., price, sales pipeline) and external (e.g., weather, customer review) sources allows for more accurate plans to be created through advanced analytics and machine learning algorithms.
  • Enabled by cloud-based technologies from SAP, Oracle and Blue Yonder, our pre-built tools and model systems increase agility, automation and accelerate value.
  • Industry applicability includes consumer markets, health industries, industrial products and services, tech, media and telecom. 

*Source: PwC Digital Supply Chain Study 2020

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Digital procurement

The procurement function plays a pivotal role in managing risk and cost across supplier management, strategic sourcing, contract management, purchase to pay and spend analytics. 

PwC’s Procurement Intelligence Tool analyzes your existing performance and improves source-to-pay processes, improves category management and increases overall performance. We can help to reduce third-party costs by 5-10% in as little as three weeks.

  • Provides a seamless user experience for business and procurement users with our pre-built configured systems across various source-to-pay technologies such as SAP Ariba and Coupa.
  • Creates user-friendly, mobile-enabled source-to-pay user interfaces to drive adoption.
  • Drives efficiency and visibility to supplier management activities with Salesforce SRM.
  • Reduces procurement-related fraud and non-compliance with our Fraud Scan tool and big data analytics.
  • Industry applicability includes consumer markets, health industries, industrial products and services, tech, media and telecom. 

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Smart Factory

68% of manufacturers plan to increase their investment in the internet of things (IoT) over the next 2 years.* 

  • PwC's Smart Factory helps manufacturers connect and optimize by capturing data from factory assets (machines, materials, people), processes, and systems and leveraging that data to improve overall manufacturing flow and performance.
  • Enabled by PwC’s Factory Intelligence, a full-stack solution built on the Microsoft Azure platform
  • Combines multi-source data (IoT, enterprise, 3rd party), analytics, visualization, and workflow management into dozens of smart factory use cases, ranging from basic performance visibility to advanced, artificial intelligence and automated solutions that enhance your factory with reduced manual intervention.
  • Build or enhance the right smart factory architecture for your business by leveraging PwC's vendor database, expertise, and transformation experience.
  • Industry applicability: Consumer markets, Health Industries, Industrial Products & Services, Tech, Media & Telecom. 

*Source: PwC Internet of Things Survey

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Tax, risk, cyber and privacy

By incorporating tax practice capabilities into our Digital Operations Solution, PwC helps you leverage R&D tax credits and design supply chain and manufacturing operations to lower your overall global tax footprint and facilitate tax payments to suppliers.

Our Connected Supply Chain Solution includes PwC’s Global Trade Services capabilities to help you navigate trade uncertainty and optimize your trade costs and compliance. 

We have embedded risk management controls into the Digital Operations Solution, providing early warning systems to help you lower supplier and operational risk. We can also help you identify the cybersecurity and privacy implications to processes within traditional and digital supply chains, and build a defense-in-depth approach to protect your supply chain environments.

Navigate today with an eye on the future

COVID-19: The path to recovery and resilience

Read how US businesses can mitigate immediate operational disruptions while ensuring business continuity based on future potential scenarios.

Learn about COVID-19 and supply chains

Supply chain excellence in turbulent times

For PwC’s Digital Operations 2025 study we surveyed 1,600+ supply chain executives in 33 countries, spanning seven major industrial sectors. Discover trends, key findings and client case studies.

Read the study results

Case studies

We’re helping clients across industries increase their digital operations’ flexibility and performance. Let’s work together to help you drive business improvements and capitalize on new and emerging opportunities.


Saved ~$70M with tax-efficient operations leveraging our network enhancement and integrated business planning solutions, along with driving IT efficiencies.

Solution: PwC’s Connected Supply Chain, PwC’s Network Optimization


Increased forecasting accuracy by 13% using our demand sensing tool for a $6B global manufacturer of commodities & chemicals.

Solution: PwC’s Connected Supply Chain & Demand Sensing Tool, SAP S4/HANA & SAP Integrated Business Planning

Consumer Products

Teamed with a F500 packaged food company to drive ~$100M in annual profit improvement by creating a value identification work plan and partnering on business transformation.

Solution: PwC’s Digital Procurement

Industrial Products

Unlocked ~15% in operational efficiencies for a F500 industrial tools manufacturer through our Factory Intelligence solution.

Solution: PwC’s Smart Factory and Factory Intelligence


Drove business and cloud transformation for a telecom giant. Redesigned and deployed a new MDM strategy, category management, sourcing & procurement, and logistics platform & planning solutions. Anticipated $10-$19M in annual cost reductions and 87% faster demand planning cycle.

Solution: PwC’s Digital Procurement, Oracle Cloud solutions

How do you balance risk, build resiliency and drive operational excellence?

With continuous cost to serve modeling capabilities, you can prioritize investments, accelerate time to market, improve profit margins and increase your competitive edge.

Balance risks and understand the tax implications of supplier and manufacturing changes.

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Build resilient supply chains with dynamic modeling and integrated business planning.

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Confidently take action with full visibility and operations embedded with cyber security and privacy controls.

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Explore Digital Operations solutions for your industry

Digital Quality for life sciences

For pharmaceutical clients, PwC’s Digital Quality solution helps digitize and automate the time-consuming tasks associated with meeting regulatory and quality requirements.

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Omni-Channel retailing

PwC’s solution enables retailers to shift to an omni-channel model and reduce the cost to serve through optimizing the flow and execution of inventory from supplier to home.

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Software innovation and value delivery

For software businesses and organizations, this solution helps align investments, talent, IT infrastructure, organizational footprint, processes and financials to deliver the right software in the right way and to drive growth and profitability.

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Plant Optimization

Designed for automotive and industrial product manufacturing companies, PwC’s Plant Optimization solution brings the best of our lean manufacturing experience and Industry 4.0 capabilities to assess your plant’s processes and performance, and quickly launch initiatives to drive operational excellence and significant financial impact.

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Utility Edge

For regulated power and utility industry clients, PwC’s Utility Edge solution provides an integrated set of offerings, leading practice operating models and processes. The solution helps embed a culture of innovation, enhance the customer experience and improve operational excellence, safety, compliance and reliability.

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Alliances: innovation and collaboration

SAP Global Partner

As a Global SAP Partner, PwC is proud of our collaboration to help clients solve their most critical business challenges, drive operational excellence and achieve their digital ambitions with the power of SAP solutions.

We have embedded our SAP best practices and expertise in a preconfigured model company and system based on SAP S4/HANA, SAP Integrated Business Planning and Mii modules to demonstrate PwC’s end-to-end Digital Operations solution. Additionally, we have integrated SAP Ariba into the solution to show a practical way of leveraging the strengths of SAP Ariba and S/4 HANA for procurement.

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As an Oracle Platinum Partner and Global Cloud Elite, PwC is leading the way in delivering predictable value with Oracle integrated solutions. 

Building on our successful relationship, PwC’s Digital Operations preconfigured Oracle Cloud system provides pre-built, ready-to-deploy supply chain and manufacturing use cases to demonstrate how PwC and Oracle can best support planning and IoT-based analytics in manufacturing. 

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PwC and Microsoft work together to foster innovation, empower organizations and unlock the potential to overcome the world’s most important challenges. 

Within Digital Operations, we have teamed up with Microsoft to deliver on this commitment. PwC’s Supply Chain Intelligence and Factory Intelligence tools are built on the Microsoft Azure platform. We are the leading partner leveraging Azure for manufacturing-related tools. 

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Future-proofing your supply chain

Register for the PwC Oracle webcast replay to hear how we are helping clients maintain operational stability and protect their supply chain during times of disruption.



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