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Digital Operations

How do you channel operational disruption into a competitive advantage?

Flex your digital operations with dynamic modeling and advanced intelligence

Periodic supply chain evaluations are no longer sufficient. Omni-channel, direct-to-consumer fulfillment models are now everyone’s business—impacting everything from manufacturing, packaging and distribution to returns processing and customer service. 

You need transparency into network design, supply and demand planning processes, cost balancing and operational capacity to adapt, segment and tailor products and services.

PwC’s Digital Operations Performance & Intelligence Suite provides end-to-end visibility: from business planning and product development to supply chain, procurement and smart factory.

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Using artificial intelligence and IoT, our Digital Operations Solution helps you dynamically model, plan and outperform in Industry 4.0

PwC’s end-to-end Digital Operations Solution

Our Digital Operations Solution integrates product development, connected supply chain, digital procurement, and smart factory under a governing command center that optimizes performance with end-to-end insights and automated actions. Powered by our ecosystem of innovative alliance partners including SAP, Oracle, Microsoft, Salesforce and Blue Yonder. 

Whether you are focused on a specific business issue, such as digital procurement or transforming your operations to lead in Industry 4.0 we can help you outperform and lead.

Performance insights and data analytics

Companies that inject big data and analytics into their operations outperform their peers by 5% in productivity and 6% in profitability.* 

  • PwC’s Digital Operations Solution provides specialized tools to cleanse and ingest structured and unstructured data, sophisticated visualizations, integrated business planning and dynamic modeling. 
  • Pre-built digital operations analytics:
    • Supply chain intelligence
    • Factory intelligence
    • Procurement intelligence
  • We leverage SAP and Oracle enterprise and analytics solutions as well as PwC analytics tools built on Microsoft Azure to enhance your digital operations capabilities.
  • Industry applicability includes consumer markets, financial services, health industries, industrial products and services, tech, and media and telecom. 

* Source IDC Perspective: The Future of Digital Innovation, Jan. 2020

Product development

IDC predicts that by 2025, over two-thirds of the Global 2000 (G2000) will have become high-performance, large-scale producers of software-based digital innovation.* 

  • As products and services become more software-oriented, PwC’s Digital Operations Solution helps you align product development organizations, processes and tools with downstream operations to more effectively deliver software-based products.
  • PwC’s solution is based on:
    • A cross-discipline approach to guide innovation with business, technology and tax considerations
    • Data-driven benchmarking using Data Hoover analytics tool to drive decision-making
    • Digital assets such as PwC’s Value Network Tracker for quick access to data about markets and competitors, and the 6-POINTS software assessment tool to confidently progress from concept to quality production.
  • Industry applicability includes consumer markets, health industries (including pharma and life sciences), industrial products and services, tech, and media and telecom. 

68% of manufacturers plan to increase their investment in the internet of things (IoT) over the next 2 years.* 

  • PwC's smart factory helps manufacturers connect and optimize by capturing data from factory assets (machines, materials, people), processes, and systems and leveraging that data to improve overall manufacturing flow and performance.
  • Enabled by PwC’s Factory Intelligence, a full-stack solution built on the Microsoft Azure platform
  • Combines multi-source data (IoT, enterprise, 3rd party), analytics, visualization, and workflow management into dozens of smart factory use cases, ranging from basic performance visibility to advanced, artificial intelligence and automated solutions that enhance your factory with reduced manual intervention.
  • Build or enhance the right smart factory architecture for your business by leveraging PwC's vendor database, expertise, and transformation experience.
  • Industry applicability: Consumer markets, Health Industries, Industrial Products & Services, Tech, Media & Telecom.

*Source: PwC Internet of Things Survey

*Source IDC Perspective: The Future of Digital Innovation, Jan. 2020

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Connected supply chain

72% of Digital Champions have implemented technologies to gain supply chain transparency compared to only 13% of Digital Novices.*

  • PwC’s Supply Chain Intelligence provides data ingestion tools and uses advanced analytics and AI to convert operational data into insightful visualizations:
    • Helps to identify and quantify improvement opportunities and drive supply chain performance.
    • Leverages pre-built cases enabled by PwC and technology-alliance-built control towers, providing transparency and real-time integration with ERP and external data sources.
  • Our Demand Sensing offerings, built on Oracle and SAP platforms, enable faster supply chain response to disruptions:
    • Capturing demand from multiple internal (e.g., price, sales pipeline) and external (e.g., weather, customer review) sources allows for more accurate plans to be created through advanced analytics and machine learning algorithms.
  • Enabled by cloud-based technologies from SAP, Oracle and Blue Yonder, our pre-built tools and model systems increase agility, automation and accelerate value.
  • Industry applicability includes consumer markets, health industries, industrial products and services, tech, media and telecom. 

*Source: PwC Digital Supply Chain Study 2020

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Digital procurement

The procurement function plays a pivotal role in managing risk and cost across supplier management, strategic sourcing, contract management, purchase to pay and spend analytics. 

PwC’s Procurement Intelligence Tool analyzes your existing performance and improves source-to-pay processes, improves category management and increases overall performance. We can help to reduce third-party costs by 5-10% in as little as three weeks.

  • Provides a seamless user experience for business and procurement users with our pre-built configured systems across various source-to-pay technologies such as SAP Ariba and Coupa.
  • Creates user-friendly, mobile-enabled source-to-pay user interfaces to drive adoption.
  • Drives efficiency and visibility to supplier management activities with Salesforce SRM.
  • Reduces procurement-related fraud and non-compliance with our Fraud Scan tool and big data analytics.
  • Industry applicability includes consumer markets, health industries, industrial products and services, tech, media and telecom. 

Capital Program Excellence

Our team of engineering, industry and finance professionals assist clients through the entire capital project lifecycle, helping to mitigate risk and navigate disruption.

Many companies planning and delivering capital projects have in-depth experience in handling emergencies — but COVID-19 has been unprecedented in the speed and breadth of its impact. Capital project delivery teams often have crisis response and project continuity plans at the ready, but companies will have to adapt these plans to tackle COVID-19’s many and fast-moving challenges. This guide offers capital projects investors and stakeholders a list of key considerations and practical first steps for addressing the capital project disruptions created by the pandemic.

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PwC + Our Alliances

In everything we do, we believe in solving important business issues for our clients. We do that through collaborating, innovating, and going to market together with our Alliances. The Digital Operations solution is powered by our ecosystem of innovative alliance partners and our joint business relationships with operations technology vendors.

SAP Global Partner

PwC’s Digital Operations offering provides an end-to-end perspective across the supply chain leveraging a portfolio of digital assets and point solutions which address our client’s challenges around growth and profitability, risk and resiliency and innovation to improve the client’s overall efficiency, effectiveness and sustainability. PwC’s Industry Edge solution has embedded our SAP best practices and expertise in a preconfigured model system, based on SAP S4/HANA, SAP Integrated Business Planning and Mii modules to demonstrate our end-to-end Digital Operations Solution.  The integrated SAP supply chain model system landscape is powered by digital assets and a library of accelerators and tools, and comprises a broad SAP system landscape.

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PwC’s Digital Operations preconfigured Oracle Cloud system provides pre-built, ready-to-deploy supply chain and manufacturing use cases to demonstrate how PwC and Oracle can best support planning and IoT-based analytics in manufacturing.

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PwC and Microsoft help our clients accelerate their intelligence manufacturing transformation and achieve sustainable results. PwC’s Smart Factory approach helps address needs from a business strategy, digital manufacturing process, factory user, and agile organizational change perspective. By incorporating Microsoft Azure, IoT Analytics, Power Apps and Automation and Power BI technologies, PwC and Microsoft jointly advance our clients strategic objectives and outcomes.

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PwC's Supplier Relationship Management solution, powered by Salesforce, provides a 360 view of the supplier engagement management lifecycle and enables a significant amount of automation and collaboration. Organizations are empowered to manage all interactions and transactions in one central repository. With a flexible user interface, mobile access, self-service and enhanced analytics embedded throughout, SRM is taking supplier management from manual and reactive to strategic and proactive.

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Our Digital Operations Solution is tax optimized and embedded with risk, compliance, cybersecurity and privacy

By incorporating tax practice capabilities into our solution, PwC helps you leverage R&D tax credits and design supply chain and manufacturing operations to lower your overall global tax footprint and facilitate tax payments to suppliers.

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Our Connected Supply Chain solution includes PwC’s Global Trade Services capabilities to help you navigate trade uncertainty and optimize your trade costs and compliance.

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We have embedded risk management controls into our solution, providing early warning systems to help you lower supplier and operational risk. We can also help you identify the cybersecurity and privacy implications to processes within traditional and digital supply chains, and build a defense-in-depth approach to protect your supply chain environments.

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Case studies

We’re helping clients across industries increase their digital operations’ flexibility and performance. Let’s work together to help you drive business improvements and capitalize on new and emerging opportunities.

PwC helped a global industrial manufacturer create a connected enterprise and connected supply chain capable of delivering the right data to the right place at the right time. 
Client challenge: Transforming a jumble of loosely linked units into a digitally connected enterprise. 
Approach: Designing a digital architecture to harmonize operations and align them with strategy. 
Impact: A de-cluttered organization starts to move forward as one.
Solution: Connected Supply Chain

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PwC helped a Fortune 500 retailer develop a differentiated supply chain and segmented distribution center designed to delight customers, support company growth and deliver shareholder value. 
Client challenge: Shopping for a new supply chain strategy.
Approach: Unlocking omni-channel growth with an integrated approach. 
Impact: Delivering the goods: savings, service and a roadmap for the future. 
Solution: Connected Supply Chain

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PwC helped a global innovator of metal components move forward with an end-to-end solution using our SmartFactory approach. 

Client challenge: Optimizing the potential of their investment in automation equipment. 
Approach: Demonstrate how smart factory insights could help the company by automating and integrating the operations technology and IT architecture layers. 
Impact: The client is equipped with short-to-long range strategies for staying competitive. And they have a step-by-step roadmap for setting the smart factory transformation in motion, with plans for harmonizing business rules, selecting technology vendors and building the key capabilities to automate processes across its global enterprise. 
Solution: Smart factory

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Navigate today with an eye on the future

COVID-19: The path to recovery and resilience

Read how US businesses can mitigate immediate operational disruptions while ensuring business continuity based on future potential scenarios.

Learn about COVID-19 and supply chains

Supply chain excellence in turbulent times

For PwC’s Digital Operations 2025 study we surveyed 1,600+ supply chain executives in 33 countries, spanning seven major industrial sectors. Discover trends, key findings and client case studies.

Read the study results



Contact us

Matthew Comte

Matthew Comte

Operations Transformation Practice Leader for Consulting, PwC US

Marc  Waco

Marc Waco

Operations Innovation Leader, PwC US

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