How do you channel operational disruption into a competitive advantage?
Periodic supply chain evaluations are no longer sufficient. Omni-channel, direct-to-consumer fulfillment models are now everyone’s business—impacting everything from manufacturing, packaging and distribution to returns processing and customer service.
You need transparency into network design, supply and demand planning processes, cost balancing and operational capacity to adapt, segment and tailor products and services.
PwC’s Digital Operations Performance & Intelligence Suite provides end-to-end visibility: from business planning and product development to supply chain, procurement and smart factory.
Our Digital Operations Solution integrates product development, connected supply chain, digital procurement, and smart factory under a governing command center that optimizes performance with end-to-end insights and automated actions. Powered by our ecosystem of innovative alliance partners including SAP, Oracle, Microsoft, Salesforce and Blue Yonder.
Whether you are focused on a specific business issue, such as digital procurement or transforming your operations to lead in Industry 4.0 we can help you outperform and lead.
In everything we do, we believe in solving important business issues for our clients. We do that through collaborating, innovating, and going to market together with our Alliances. The Digital Operations solution is powered by our ecosystem of innovative alliance partners and our joint business relationships with operations technology vendors.
PwC’s Digital Operations offering provides an end-to-end perspective across the supply chain leveraging a portfolio of digital assets and point solutions which address our client’s challenges around growth and profitability, risk and resiliency and innovation to improve the client’s overall efficiency, effectiveness and sustainability. PwC’s Industry Edge solution has embedded our SAP best practices and expertise in a preconfigured model system, based on SAP S4/HANA, SAP Integrated Business Planning and Mii modules to demonstrate our end-to-end Digital Operations Solution. The integrated SAP supply chain model system landscape is powered by digital assets and a library of accelerators and tools, and comprises a broad SAP system landscape.
PwC’s Digital Operations preconfigured Oracle Cloud system provides pre-built, ready-to-deploy supply chain and manufacturing use cases to demonstrate how PwC and Oracle can best support planning and IoT-based analytics in manufacturing.
PwC and Microsoft help our clients accelerate their intelligence manufacturing transformation and achieve sustainable results. PwC’s Smart Factory approach helps address needs from a business strategy, digital manufacturing process, factory user, and agile organizational change perspective. By incorporating Microsoft Azure, IoT Analytics, Power Apps and Automation and Power BI technologies, PwC and Microsoft jointly advance our clients strategic objectives and outcomes.
PwC's Supplier Relationship Management solution, powered by Salesforce, provides a 360 view of the supplier engagement management lifecycle and enables a significant amount of automation and collaboration. Organizations are empowered to manage all interactions and transactions in one central repository. With a flexible user interface, mobile access, self-service and enhanced analytics embedded throughout, SRM is taking supplier management from manual and reactive to strategic and proactive.
By incorporating tax practice capabilities into our solution, PwC helps you leverage R&D tax credits and design supply chain and manufacturing operations to lower your overall global tax footprint and facilitate tax payments to suppliers.
We have embedded risk management controls into our solution, providing early warning systems to help you lower supplier and operational risk. We can also help you identify the cybersecurity and privacy implications to processes within traditional and digital supply chains, and build a defense-in-depth approach to protect your supply chain environments.
We’re helping clients across industries increase their digital operations’ flexibility and performance. Let’s work together to help you drive business improvements and capitalize on new and emerging opportunities.
PwC helped a global industrial manufacturer create a connected enterprise and connected supply chain capable of delivering the right data to the right place at the right time.
Client challenge: Transforming a jumble of loosely linked units into a digitally connected enterprise.
Approach: Designing a digital architecture to harmonize operations and align them with strategy.
Impact: A de-cluttered organization starts to move forward as one.
Solution: Connected Supply Chain
PwC helped a Fortune 500 retailer develop a differentiated supply chain and segmented distribution center designed to delight customers, support company growth and deliver shareholder value.
Client challenge: Shopping for a new supply chain strategy.
Approach: Unlocking omni-channel growth with an integrated approach.
Impact: Delivering the goods: savings, service and a roadmap for the future.
Solution: Connected Supply Chain
PwC helped a global innovator of metal components move forward with an end-to-end solution using our SmartFactory approach.
Client challenge: Optimizing the potential of their investment in automation equipment.
Approach: Demonstrate how smart factory insights could help the company by automating and integrating the operations technology and IT architecture layers.
Impact: The client is equipped with short-to-long range strategies for staying competitive. And they have a step-by-step roadmap for setting the smart factory transformation in motion, with plans for harmonizing business rules, selecting technology vendors and building the key capabilities to automate processes across its global enterprise.
Solution: Smart factory
Read how US businesses can mitigate immediate operational disruptions while ensuring business continuity based on future potential scenarios.
For PwC’s Digital Operations 2025 study we surveyed 1,600+ supply chain executives in 33 countries, spanning seven major industrial sectors. Discover trends, key findings and client case studies.