Streamlining processes and standing up HR operations with PwC’s Total Workforce Management solution

From acquisition to autonomy: how a tech company transformed its workforce

Streamline HR operations with total workforce management
  • May 29, 2024

A regional tech company faced the challenge of establishing a new company after an acquisition, while also scaling its workforce. To avoid costly transition services agreements (TSAs) and preserve deal value, it needed a rapid HR system separation. The company worked with PwC to swiftly move its enterprise-wide HR operations to SAP and stand up its own system. The solution provides unprecedented visibility across the organization and empowers leadership to make data-driven decisions that improve employee experience.


Regional Tech Company






time and pay accuracy after converting enterprise data from legacy systems over to SAP


faster than industry standard timeline to implement SAP SuccessFactors and Fieldglass for 6,000+ employees and contractors


HR TSAs required post-divestiture, despite accounting for HR and tax nuances in 35 states and 25+ employee unions, which helped preserve deal value

A human-led, tech-powered workforce transformation enables transparency and helps build trust with stakeholders

PwC shares the path to operational efficiency

What was the challenge?

The challenge was managing rapid change amid a complex acquisition. The client needed to physically separate the HR, payroll and operations systems of its newly acquired company to avoid relying on the former owner’s tech infrastructure via costly TSAs.

Speed was key. The goal was to stand up the new systems as quickly as possible without a significant impact on either company’s daily operations, which span 35 states. Simultaneously, the team also had to onboard thousands of employees overnight, causing a rapid scaling of the HR organization.

Describe the solution delivered by the PwC community of solvers

PwC’s Total Workforce Management solution powered by SAP was chosen to streamline HR processes and manage all related operations. This comprehensive, cloud-based HR suite integrates modules like S/4HANA, SuccessFactors and Fieldglass to efficiently handle talent management, learning, recruitment, timekeeping, finance (including financial planning and analysis) and contractor management. The automation tools and data cleansing enabled a smooth transition under a tight deadline, along with accurate financial data posting and streamlined payment processing for both contractors and over 25 employee unions across the business.

Transitions of this magnitude typically take at least 12 to 15 months, but PwC did it in 9 months. The client now has great operational efficiency and workforce management capabilities.

How does the solution blend the strengths of technology and people?

Despite the time constraints, PwC quickly implemented Total Workforce Management and the Experience Suite framework. This is a digital SuccessFactors-driven solution that provides tools to enhance employee upskilling, labor sourcing and localized people management. The solution simplified governance, improved visibility and empowered smarter decisions as the organization grew. Within the Experience Suite, you could see exactly what the system build would look like via a test environment, incorporating standardized practices to meet the deadline as an independent company.

Where or how did innovation and unexpected ways of thinking come into play?

PwC’s Experience Suite framework provided a practical and efficient approach to setting up a new system. This included leading practices and pre-built models based on PwC’s extensive experience with SAP SuccessFactors and Fieldglass implementations. It streamlined project management, reduced decision-making time and minimized complexities. PwC’s fit-to-standard approach also helped provide a standard system setup and HR enhancements to simplify the implementation process. The team’s innovative solutions truly made a difference in the workforce transformation journey.

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Kris Khanna

Principal, PwC US

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