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What does it take to truly wow your customers?
How are today’s top companies leveraging technology and innovation to craft more memorable experiences? How are leaders navigating the shift from ownership to orchestration? Your peers have the answers! With our Real Stories series executives share what’s working and not working in this new era of customer experience.
Chris Colangelo, Associate Vice President of Business Technology and AI at Verizon, shares how AI is powering consistent, personalized experiences across channels and why AI-first design, brand-aligned partnerships, and ROI-driven use cases are key to staying competitive.
2:24
Real Stories Series: Chris Colangelo with Verizon
Hear more on the future of customer experience
From AI Alerts to Automated Service
Glenn Allison, Vice President of Enterprise AI Platforms and AI Solution Engineering at Tractor Supply Company, gives examples of how real-time alerts, AI-driven inventory checks, and automated service notifications are improving the in-store customer experience.
3:05
Real Stories Series: From AI Alerts to Automated Service
Predicting Health Needs
Chief Customer Officer of Haleon, Joe Sta-Romana reveals shoppers are changing how they search for products online and how retailers are adapting to this new era of intelligent, intuitive product discovery.
2:44
Predicting Health Needs
AI Optimization at Work
Founder, President and CEO of Enterra Solutions, Stephen DeAngelis reveals how AI-driven optimization engines turn weeks of planning into minutes, giving businesses unmatched speed and agility to accelerate decision-making at scale.
2:22
Real stories series - Enterra Solutions - Stephen DeAngelis
Authenticity in the age of AI
Stephan Gans, SVP of Chief Insights and Analytics Officer at PepsiCo, questions if brands are sacrificing authenticity for speed. Hear how PepsiCo is using responsible AI to personalize every touchpoint and cut through the noise of irrelevant marketing.
3:42
Real Stories Series: Authenticity in the age of AI with
The Key to Future-Proofing Brands
Director of Strategic Business Development at Adobe, Karthik Ramachandran, shares how AI is helping brands drive hyper-personalization, cut costs, and accelerate speed to market.
3:40
Real Stories Series: The Key to Future-Proofing Brands with
How AI is Shaping the Future of Shopping
Former Chief Product Officer at Gap Anshuman Taneja reveals how top retailers leverage AI, predictive analytics, and real-time insights to exceed customer expectations and build lasting relationships.
2:41
Real Stories Series: How AI is Shaping the Future of
Building Trust Through Experiences
Mike Edmonds, Senior Director of Strategy for Worldwide Retail and Consumer Goods at Microsoft, reveals how human-centered AI helps brands build stronger customer connections.
3:01
Real Stories Series: Building Trust Through Experiences with
The Future of Marketing is Human
Hear why EVP of the Association of National Advertisers (ANA) and Head of Global CMO Growth Council Nick Primola thinks AI is a game changer for customer experience only when paired with deep human insights.
3:31
Real Stories Series: The Future of Marketing is Human with
Why Giving Up Control May Be the Next Way to Get Ahead
Discover how Adobe, Verizon, and ANA are redefining customer connections with a bold new approach. Watch the replay to discover why letting go can lead to greater success.
Front Office Consulting
Delivering personalized, data-driven experiences that drive growth, efficiency and loyalty.
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