Technology and Operational Resilience

Maintain confidence in withstanding an incident and recover quickly from business threats or disruptions


Companies are under threat of disruption more often and in new ways

As incidents, including cyber attacks, insider threats, geo-political events, pandemics, weather events, etc., are becoming increasingly more frequent, organizations are now shifting their mindset to assume that technology and operations supporting core functions can, and will, be disrupted.

Having the ability to protect and sustain core business functions when experiencing cyber and/or operational stress or disruption is crucial. The plan you have in place can determine how your organization will be impacted.


Is your organization taking the right approach to resilience?

PwC Cybersecurity Resilience Journey

Transforming your business, while staying resilient and preparing for the unexpected, starts with understanding your priorities. How prepared are you to respond and emerge stronger from a disruptive event? Have you successfully built confidence across your business ecosystem? Is cybersecurity top of mind when you pursue new initiatives - whether it’s improving customer experience or launching a new product?

Take a short quiz to find out where your organization is in its journey to promote resilience.

Take the quiz

Prioritizing resilience

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In our latest Digital Trust Insights survey, we learned that businesses where strategies are the most mature are most likely to have revamped resilience plans and they aim for these standards.

  • Real-time visibility into critical assets and processes
  • An enterprise-wide plan and response
  • Continuous redesign of business services and processes

Potential impacts when resilience is not made a priority

The lack of resilience can put business operations at risk and generate negative financial impact in the form of lost sales, brand dilution, PR/legal battles, penalties, and more.

Key Root Causes Include:

  1. The Domino Effect: Inability to establish relationships and interdependencies among business systems and supporting technology
  2. No Current State: Inability to easily maintain and evergreen these relationships due to daily changes
  3. Functional and Data Silos: Lack of Enterprises Resilience data model and integrated tooling as tools and data focus functionality
  4. Failure to Communicate: Inability to communicate risk posture, business/customer impacts or business performance effectively to C-Level or the Board

Can you withstand, or better yet, prevent headline-grabbing disruptions? Companies that prioritize resilience have shifted their mindset away from the traditional—and myopic—disaster recovery/business continuity model to “resilience by design.”

Build resilience for any scenario

PwC Cybersecurity Resilience Potential Impacts


Contact us

Emily Stapf

Emily Stapf

Cybersecurity, Privacy & Forensics Integrated Solutions Leader, PwC US

Gerasimos J. Stellatos

Gerasimos J. Stellatos

Incident Response Leader, PwC US

Shawn Lonergan

Shawn Lonergan

Director, Technology & Operational Resilience, PwC US

David Stainback

David Stainback

Partner, US Crisis Consulting Leader, PwC US

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