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Technology and Operational Resilience

Building capabilities to give you confidence in recovery

Companies are under threat of disruption more often and in new ways

As the evolving threat landscape, pandemics, climate events, and geopolitical events create uncertainty and exposure, organizations require technology-enabled resilience plans and tools to understand their enterprise-wide resilience posture and shore up their ability to quickly recover from a disruption.

Is your organization taking the right approach to resilience?

PwC Cybersecurity Resilience Journey

Transforming your business, while staying resilient and preparing for the unexpected, starts with understanding your priorities. How prepared are you to respond and emerge stronger from a disruptive event? Have you successfully built confidence across your business ecosystem? Is cybersecurity top of mind when you pursue new initiatives - whether it’s improving customer experience or launching a new product?

Take a short quiz to find out where your organization is in its journey to promote resilience.

Take the quiz

The impact of a disruption can be costly

Many organizations have created some level of resilience, but have not adequately tested their resistance to disruptions. According to PwC’s Global Digital Trusts Insights 2021 survey, 40% of executives plan to increase resilience testing to ensure that, their critical business functions will stay up and running.

A disruption can create an array of impacts on your company:

  • Operational impacts can create an inability to maintain your business operations.
  • Legal and regulatory impacts can lead to a breach in compliance.
  • Financial impacts can result in lost sales and market share.
  • Reputational impacts can cause customer dissatisfaction and loss.
  • Health and safety impacts can affect the lives of your employees and customers.

The lack of resilience puts business operations at risk and can generate negative financial impact in the form of lost sales, brand dilution, PR/Legal battles, penalties and more.

Build resilience for any scenario

PwC provides organizations with the ability to protect and sustain core business functions when experiencing a state of disruption to technology, infrastructure, or operational processes supporting mission-critical business services through:

  • Developing a broad understanding of current and emerging corporate risk scenarios
  • Prioritizing data availability and integrity, during and after a disruptive event, with a focus on maintaining confidentiality
  • Evolving prioritizing customers and maintaining continuity of operations through anticipated risks during business continuity planning
  • Determining the appropriate levels of recovering in alignment with strategic business imperatives

Can you withstand, or better yet, prevent headline-grabbing disruptions? Companies that prioritize resilience have shifted their mindset away from the traditional—and myopic—disaster recovery/business continuity model to “resilience by design.”

Build resilience for any scenario

PwC Cybersecurity Resilience Potential Impacts

How we can help

An integrated approach to resilience

We leverage experience across the firm to help provide decision makers with the ability to assess and increase an organization’s resilience posture—from business continuity and business impact intelligence, to responding to critical disruptions.

Industry-specific insights and solutions

We have a unique cross-industry view of the challenges and solutions needed for resilience in various sectors. With an effective combination of technical and industry experience, we tailor our resilience perspective to the company we’re working with and the drivers that can influence their business. PwC offers specific resilience solutions for Financial Services, Retail, Healthcare, Technology, Media and Telecom, and Manufacturing.

Resilience framework

Our approach to resilience focuses on four key stages that are essential in developing and maintaining a resilient enterprise. PwC’s custom, industry-agnostic resilience framework addresses each of these components across people, process and technology elements.

Technology enablement

Our technology enablers leverage industry leading technology to create better outcomes for our clients. We are committed to continuously developing new and innovative solutions for enabling technology and operational resilience, driven by evolving guidance from various regulators.

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Emily Stapf

Emily Stapf

Cybersecurity, Privacy & Forensics Integrated Solutions Leader, PwC US

Gerasimos J. Stellatos

Gerasimos J. Stellatos

Incident Response Leader, PwC US

Shawn Lonergan

Shawn Lonergan

Director, Technology & Operational Resilience, PwC US

David Stainback

David Stainback

Partner, US Crisis Consulting Leader, PwC US

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