Integration Platforms

Benefits of an API-led integration strategy

In organizations, business demands outpace IT's ability to respond, thus creating ‘a digital divide’.

Organizations are no longer isolated enterprises—they are distributed ecosystems of employees, customers, business partners, and suppliers—all with different processes and systems. The proliferation of endpoints (apps, systems, processes, devices, data) and the influx of third-party cloud services appears to be creating an extraordinarily complex integration environment. Traditional approaches to integrations will likely no longer work.

Our API-Led Integration strategy provides businesses the ability to connect an increasing number of technologies together with a set of standardized, reusable API services. By quickly connecting new information and operationalizing it across the overall enterprise, businesses can increase automation, enable tighter security, create competitive advantages in their industry, reduce the cost of technology (e.g., reusability, maintainability), and improve business and third-party interactions (e.g., easily accessible data).

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What is Digital Integration?

Hear from PwC's Integration Platforms Leader on solving digital challenges through people and processes.


Our approach

Our experienced team has completed 500+ integration projects across varying industry verticals. We start by leveraging our digital integration core capabilities, which we can tailor to your integration maturity and provide a recommendation on how to get started.

Digital integration core capabilities

Current state assessment

Get started quickly by understanding your integration maturity and providing recommendations to improve.

Key service offerings: 

  • Current state assessment
  • Vendor assessment
  • Business case development

Strategy and roadmap

Align your organization by defining the strategic vision and case for change for integration modernization.

Key service offerings: 

  • Integration operating model
  • Integration and data strategy
  • APIs for environments


Establish technical direction and clarity by defining future integration architecture.

Key service offerings: 

  • Integration architecture and design 
  • API blueprint and management

Center of Excellence (CoE)

Enable your organization to realize integration benefits by designing and mobilizing a CoE

Key service offerings: 

  • Integration CoE design (incl. Op model)
  • Integration workforce planning
  • Operational planning and design
  • API adoption + Digital on demand


Select, plan, mobilize, deliver and manage change against the right combination of enabling technologies

Key service offerings: 

  • Steel Thread/Int. Recovery
  • API Factory (e.g. SAFe delivery) 
  • Salesforce + MuleSoft
  • Data integration services
  • Alliance/Other integration (AWS, MS, Workday, Oracle)
  • Managed services
  • Integration Fabric
  • Other Gartner leaders (Boomi, GCP)

Case study: Automation helps provide faster home care

Alternate Solutions Health Network built a cloud-native registration portal with PwC to expedite care delivery for patients.

This approach is built on a foundation of PwC assets and solutions

PwC has a repository of digital assets consisting of capabilities, delivery aids, automations and tech-enabled solutions covering the overall life cycle of integration-related projects. From business case and planning, through implementation and support, these solutions can offer flexibility to suit your project need:

  • Integration Fabric: Includes the right balance of capabilities, solutions, and business processes to enable seamless, secure, and flexible interoperability across the overall ecosystem in real-time. PwC has suites of industry-specific tech-enabled solutions (e.g. Retail, Banking, Insurance, Healthcare, Energy, Automotive)
  • Key Tech-enabled Solutions: Self-service storefront, blueprints, reference architectures/patterns, standards, core dependencies/code, runtime support automations/admin tools, governance structures, and best practice guides for integrating with specific platforms (e.g. Salesforce, Workday, SAP, Oracle, Netsuite)
  • Terrain Insights: Uses automation, analytics and visualization to help deliver an always-current view of critical business services and the underlying IT assets required to deliver them
  • Saas Industry Solution: Prepackaged solution helps support private equity (PE) technology portfolio companies to achieve higher valuations in carve-out standalone scenarios or bolt-on integration scenarios


We collaborate with a vast ecosystem of industry leading integration providers to help build modern integration platforms that are innovative, scalable, and sustainable to quickly add value for our clients. Learn more about our core alliances that are often essential to help drive our integration capabilities at scale. 

 MuleSoftMicrosoftAWSGoogleSAPOracle, Workato

Integration Insights

Get in touch

Zach Sachen

Principal, Cloud & Digital, Integration Platforms Leader, PwC US


Niket Desai

Principal, Cloud & Digital, PwC US


Magnus Fleming

Principal, Cloud & Digital, PwC US


Dhiren Tiwari

Principal, Cloud & Digital, PwC US


Jess Sullivan

Managing Director, Cloud & Digital, PwC US


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