SITUATION
With hundreds of thousands of employees at hundreds of sites across many states, thousands of contingent workers, and a mix of union and non-union labor, replacing the HR solution was going to be a huge undertaking. The objectives were clear — implement an enterprise-wide system that would support sustainable growth; increase agility and profitability; standardize business functions; and create a differentiated workforce experience. And so were the challenges. The majority of HR transactions were managed regionally and many processes lacked up-to-date documentation. Policies and procedures were in play for dozens of different unions with more than 50 active contracts in place. Employee data was analyzed through more than 1,000 separate reports. A large proportion of HR transactions required customization. Connecting the organization’s HR computer systems required hundreds of different interfaces. The transformation journey was going to be long and complex.
RESULTS
The new Oracle Cloud HR platform has transformed how the organization supports its workforce. Forty disconnected systems were replaced with one unified solution — improving access, reliability and oversight across more than 1,000 sites. Nearly all HR policies and procedures (95%) are now standardized, making it easier to manage labor agreements and streamline operations.
Employees now complete 95% of HR transactions through self-service tools, available anytime, on any device. Customization has dropped to just 3% of overall activity, reducing manual work and complexity. Integrated data now flows across the employee lifecycle, enabling faster decisions and more strategic workforce planning.
With 75% of HR activity handled through shared services, the organization is operating with more agility, lower costs and a stronger foundation for future growth.
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