Robotic process automation in financial services

Introducing the digital workforce

Robotic process automation (RPA) or “automation” describes logic-driven robots that execute pre-programmed rules on mostly structured and some unstructured data.

At digital labor’s highest end, robots can learn from prior decisions and data patterns to make decisions by themselves. More sophisticated tools take more effort to deploy and maintain, so you should choose the method that’s the best fit for what you’re trying to do.

The concepts have been around for nearly a decade, and they’ve advanced quickly. In financial services, insurance carriers have used RPA in claims processing for quite a while. Banking and capital markets firms are now turning to automation to reduce costs, provide better service and even make complex regulatory implementations work more efficiently.

For financial institutions in a challenging market, this is quite appealing. Financial process automation technology can be used in repetitive, business, rule-driven work to rapidly reduce costs, improve controls, quality and scalability and operate 24/7.

Digital workforce benefits

Research and knowledge services
  • Education
  • Demo
  • Workshops
Organizational readiness
  • Opportunity assessment
  • Proof of value
  • Deployment roadmap
Execution support
  • Enterprise mobilization and deployment
  • Risk and controls
  • Technical integration
  • Managed services



Contact us

Kevin Kroen
Partner, FS Advisory and Digital Labor/RPA Leader, PwC US
Tel: +1 (201) 759 3223

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