You’re seeing the role of your power and utility company evolve right before your eyes. This means the workforce needs of your organization are changing as well. To shift toward a new role as the connective tissue linking customers to the services and experiences they want, utilities are increasingly adopting digital capabilities and new ways of working. We’re calling this a move toward becoming The Utility Platform Player.
On the workforce front, it means giving existing employees the opportunity to learn new digital skills or attracting new workers from outside the industry. Utilities that most effectively remake their labor force will likely be best positioned to navigating the shifts that lie ahead. Explore how your peers are taking steps in this direction on the workforce front.
When it comes to assembling the talent needed to navigate the changes facing the industry, many power and utility companies say they still have a long way to go. But, according to our survey, they’re making progress. Just 25 percent said they currently have employees with the right digital skillset. However, more than two-thirds (69 percent) say they’re recruiting new digitally capable workers and retraining existing ones, or have a plan to do so.
When it comes to the most coveted skills, data science and analytics surge ahead as the clear winner, followed by customer experience.