Cloud Operating Model & Workforce

Design, execute and sustain a cloud-first operating model for agility and resiliency

Cloud adoption fundamentally shifts how your organization delivers value to your customers. PwC’s Cloud Operating Model and Workforce solution helps you design, execute and sustain a modern operating model built for the cloud, so you can take full advantage of the benefits of cloud transformation.

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Learn more about how Eaton, a power management provider, teamed with PwC to unlock value in the finance function.

Did you know that 53% of companies are not realizing substantial value from their cloud investments?*

Learn more US Cloud Business Survey findings

* PwC US Cloud Business Survey 2021

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It takes the right tools to build the future you want. PwC’s Fit for Growth aligns strategy, cost and organization to power your transformation.

Future-proof your people, processes and technology for the cloud

In PwC’s Cloud Operating Model & Workforce solution, we start by looking at new ways of working, the impact that will have on the talent in your organization and where you will need to hire and upskill. From there, we define related technology impacts, changes required in governance and guardrails, how the organizational structure should evolve and what behavior and culture changes are required to sustain the new model, in order to accelerate your business transformation journey.

Why PwC’s Cloud Operating Model & Workforce solution can help your business transformation:

  • We are human-centered and technology-powered to quickly zero in on the needs and maturity of your team
  • We start where you are on your journey and build an interactive, agile roadmap to accelerate decision-making and evolve your operating model at the speed of your business transformation
  • We leverage a sprint-based approach to design a plan that drives long-term value for years, not months
  • We connect your IT transformation with the evolution of your business—elevating the impact of your efforts

Rethink how your people, processes and technology need to evolve in the cloud

Evaluate how to reimage your operating model using the following six dimensions. Which do you need the most help with?

Cloud culture

  • Establish proof of value and innovation
  • Cultivate product and agile behaviors focused on continuous improvement
  • Automate everywhere

Tools and technology

  • Implement Agile or DevOps tools
  • Leverage marketplace services
  • Deploy automation, analytics, AI and machine learning

Trusted guardrails

  • Establish cloud financial disciplines 
  • Define KPIs and metrics 
  • Embed and automate compliance

Organization and delivery model

  • Archetype to optimize cloud value 
  • Establish a cloud Center of Excellence (CoE) 
  • Identify retained vs sourced roles in cloud environment

Future-Focused Talent

  • Cultivate full-stack development, cloud engineering 
  • Develop a builder community: 20% rule 
  • Create self-organizing teams with product focus

Cloud Capabilities

  • Implement modern engineering: Agile & DevSecOps transformed workflows 
  • Tap into elastic services: Integration, Infrastructure and Configuration Management 
  • Establish intelligent operations: Cloud operations and service management

How does your cloud operating model tie in with the bigger picture?

 PwC’s Cloud Transformation solution

Accelerate business outcomes across the enterprise with our suite of cloud-powered solutions.

Explore our suite of enterprise Cloud Transformation solutions

Connect the business why with the technology how to accelerate business outcomes, powered by cloud. 

Strategy and transformation

Reimagine your business, reduce complexity, and unleash your cloud potential.

  • Cloud adoption
  • Cloud transformation strategy
  • Cloud cost optimization


Cloud migration

Using repeatable migration frameworks and industry-proven delivery methodologies, we can help you plan, design, deploy and optimize your cloud migration to help drive sustainable growth from start to finish.

Cloud migration services

Cloud migration

Application and data modernization

While our cloud migration services help your business move critical workloads to the cloud, our application and data modernization solutions offer a competitive upgrade by rebuilding your legacy systems with new cloud-native architecture and advanced data capabilities.

  • Application modernization
  • Data modernization
  • Monolith to microservices
  • Serverless architecture

Cloud engineering

Bring best ideas to life faster, with cloud-native products and services.

  • Cloud native application development
  • Cloud application architecture
  • User experience optimization with BXT Works

Cloud compliance and security

Deliver confidence in the cloud through compliance, cybersecurity and resiliency.

  • Cloud security strategy
  • Cloud compliance
  • Cloud governance

Cloud operating model and workforce

Elevate your organizational capabilities to thrive in the cloud.

  • Develop a strong cloud operating model and blueprint for accelerated change
  • Enable a cloud-based business model across culture, roles, process and technology
  • Accelerate your organization's upskilling journey

Cloud managed services

Jumpstart your cloud journey with business process and technology managed services.

Industry cloud

Accelerate business outcomes with pre-built interconnections and industry-centric cloud solutions that deliver impact to your business in real-time. 

Cloud for financial services

Cloud for pharmaceutical and life sciences

Cloud for health services

Cloud for insurance

Contact us

Cenk Ozdemir

Cenk Ozdemir

PwC Cloud & Digital Leader, PwC US

Tyson Cornell

Tyson Cornell

Incoming PwC US Advisory Leader, PwC US

Danielle Phaneuf

Danielle Phaneuf

PwC’s Strategy&, Principal, PwC US

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