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Instilling Quality software randomly selects work completed by collection specialists and assigns a numeric score based on the thoroughness and completeness of each account. Users can identify the exact criteria so they may score accounts accordingly.
Sample work reviewed for quality is based on a user score’s 90-day rolling average. The higher the team member’s score, the fewer accounts reviewed; the lower the scores, the more accounts will be queued for review to help improve reviews.
Dashboard reports are available on demand and can provide an overview of each team member’s rank, score, and percentage of accounts selected for quality review for any date range.
Determine what is most important for your organization and set the criteria for scoring. Designated team members can evaluate account follow-up activities to confirm accuracy and completeness.
If you pressure employees to maximize volume, quality can suffer. Our customizable revenue cycle management tools are designed to emphasize the quality and quantity of accounts processed.
Benefit from the strong reputation of PwC and gain access to our network of professionals, including coders, nurses, claims remediation specialists, and others to help improve your account receivable remediation process.
Instilling Quality, the PwC quality assurance tool, is a proven product being used by healthcare providers throughout the United States to help them improve their revenue cycle.
The PwC Virtual Business Office can provide as much or as little support as your A/R team requires, helping to tailor customizable revenue cycle management tools like Instilling Quality.
“Clients tell us the insights and customizable reporting they have at their fingertips when they use the VBO’s Resolution Queue and Instilling Quality products are significant enablers for revenue cycle improvements they often don't have in their internal technology platforms.”
“Instilling Quality was a game changer for us because we are able to not only monitor productivity, but also individual quality scores of each person’s work daily.”
“PwC's Virtual Business Office leverages automation, AI, and ML to augment client back-office patient accounting systems and RCM processes with virtual service. Solutions like Resolution Queue™ help queue accounts via algorithms that drive better real-time insight, while Instilling Quality monitors work quality and automates flagging for added support.”
IDC Research, Next-Generation Revenue Cycle
“This started out as an A/R outsourcing engagement but turned into much more. Along the way, we were able to work with the client as a trusted advisor to help them make significant improvements to their revenue cycle.”
Joshua Cahn, PwC Principal
“The medical center’s successful resolution of their cash challenges has enabled them to consider a more impactful and holistic transformation of their revenue cycle and the potential to fund this initiative through incoming payments generated as a result of our VBO work efforts.”
Joshua Cahn, PwC Principal